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Reviews 95
Anthony
Sep 12,2024Recieved my printer on Monday 9th September doesn’t work not able to get through to anyone as they are based in China even though when you purchase online it states Australian site. Call Consumer Affairs and the Ombudsman. DO NOT BUY ANY OF THEIR PRODUCTS AS THEY DONT DO ANYTHING TO HELP YOU OUT. EVEN THE AUSTRALIAN SUPPLIERS WILL PASS THE BUCK BACK TO CHINA. NO SUPPORT NO WAY. By the way my item was shipped from NSW. How is that not in Australia and why is there not a support team here to help they have many on sellers of Creality products right here in Australia.
Oliver
Sep 08,2024I purchased my first Creality printer in 2017, a CR-10 500. It took me several weeks to get a good print and then it would stop printing good prints. It came down to the heated build plate. The plate was 500mm square. The heater blanket attached to the bottom was 200mm square. So when colder weather hit, prints wouldn't stick. I spend about $150 for an aftermarket bed heater. Strike 2 In 2020, Creality had a kickstarter project for the CR6-SE. I took my time to decide if I would participate and jumped in just minutes before the kickstarter project closed. I was surprised to receive the printer in the first shipment and it worked nicely for three weeks. One day I turned it on and smoke came out, so I contacted support. They ask for information that was never provided (there was no order number from Creality) and I finally went to the credit card company and got a refund. That printer sat here for 8 months and then! Strike 3 Eight months later the marketing director at Creality contacted me and "wanted to make things right". She sent me an Ender 3 Max and it worked nicely out of the box. Strike 4 But after a couple of months parts began wearing out and the printer went down again. Before than printer broke down, she sent me a CR10 Smart for review. Not a public review but for Creality. That printer used the same leveling sensor method as the CR6-SE. So the printer attached to my network which was nice. But shortly after my review, Creality reprogrammed the wifi adapter and updated the firmware so it could not longer attach to a network but only to through the Internet via the Creality Cloud. Strike 5 Before the reprogramming of the CR10 Smart, She sent me a Falcon Laser for review and wanted me to work with Creality in supporting both of the last models. I am a 50 plus year veteran of the microcomputer hardware and software industries. The falcon was like every other Creality product, an unfinished product built off the hip. After two firmware revs, the unit stopped working. I modified my own software for these devices and Creality wanted to steal, I'm sorry, review my work. I said sure, after a non-disclosure is signed. Well that didn't happen, I didn't expect it to, and I never heard from her or anyone else at Creality again. This company is unethical, immoral, and just down right wicked to deal with. They smell like bad seafood and are twice as slimy.
Tim Wiles
Sep 02,2024Purchased a K1 speedy. Printer performed well for about 3 months. Then had major issues with multiple print beds being dug into by the nozzle. Customer service was shambles: - Terrible communication - Parts sent to address in Hungary rather than my address in the UK - Would not replace the broken print beds - Did not answer direct questions - Consistently gave generic responses Truly a gamble to buy a Creality printer. Could work fine and then you don't have to deal with customer service, but if you do - I don't envy you.
Romeo Delshad
Aug 30,2024Basically, they make decent printers. They use other's research and development as "inspiration" and build an almost identical printer and call it their own. I don't have a problem with that (too much), but I will say I am rating them upon their HORID customer service. It is HORRIBLE. If you can afford it, go to Prusa instead. FAR superior. If you can tinker with your printer (constantly) yourself, you may be OK with their printers.
Peter
Jun 29,2024I purchased a Creality CR-5 Pro H a few months ago, unfortunately I threw out the box otherwise I would have sent it back immediately. This is a very nice looking printer and I was very impressed. However it is with a lot of fiddling, messing around and settings almost impossible to get a decent print out of this machine. Avoid this company because their printers are very bad and their service even worse. Pity I can't give a zero!
Lutz Eickenberg
Jun 04,2024Poor quality control, poor design and appaling customer service. Avoid and look for more reputable brands
jonathan price
May 29,2024Would be zero stars if allowed absolutely shocking service ordered a k1max and they will not ship it avoid at all costs
Viktor S
May 18,2024I purchased an Ender 3 S1 3D printer from Creality's official UK website on March 13th. The printer arrived on the 17th, but when I assembled it on the 18th, I immediately noticed that it was faulty. The CR touch would grab the printed part and remove it from the bed after a few printed layers, and the first few layers had terrible quality. As an experienced 3D printer user, I knew that the levelling was not working properly, and I contacted Creality support on the 19th of March to request a replacement. Instead of offering me a replacement, Creality support sent me a new CR touch and asked me to change it myself. Unfortunately, this did not solve the problem, and the printer still did not work properly. Despite my repeated requests for a replacement or a refund, Creality support only sent me videos to try and fix the printer myself. They stopped communicating with me altogether after a few days, leaving me with a faulty printer and no resolution. Do a favor yourself and avoid this company.
Allan C
Apr 21,2024company based in china. Customer service doesn't even speak basic english . Expect zero support They run a points scam on creality cloud where they deduct 3% from your purchase so when you buy 100 points you only get 97 . So to buy something for 50 you have double the cost as 47 are not usable. Scam a little off everyone and people cant be bothered to charge back
Colin James
Apr 09,2024Bought the printer beginning of March '23, only used for 7 months (holidays). Hot bed failed beginning of Feb '24. Sent details to Creality as requested, waste of time, Chinese New Year, 3 week delay, can't find the details you sent us, more delay, details sent again, no answer, finally answered 4 weels later, to say the machine is more than a year old. contacted them again, no answer. Until the printer broke down I was full of praise about it. Now all I can say is "don't buy a Creality 3d printer". Only writing this to give me some satisfaction. It is obvious that, even if they read these reviews, they couldn't care less. I thought the Chinese were courteous !!
Malte Klejn
Apr 01,2024I have the Ender 3 v2 and its really good makes good prints. It’s also a very cost effective product.
David Blyth
Mar 27,2024This company is a scam company, they are selling products that just don't work and don't provide any support. I purchased an Ender 3 Neo in January, I asked for support on the 1st February and they replied on the 26th March. I asked for a full refund as the product was not fit for purpose and I was told I was out of time, what a disgrace. Trading Standards should look at this company.
Victoria Miller
Mar 24,2024Avoid the Creality S1 Pro 3D Printer like the plague! Don't even think about wasting your hard-earned money on this disaster of a machine. From the moment I unpacked it, I was greeted with nothing but trouble – a faulty light strip and a motherboard that might as well have been made of glass. And don't get me started on their laughable excuse for customer support. Slow, robotic responses, solutions that were about as useful as a screen door on a submarine, and an attitude that screams "we don't give a damn about you or your problems." It's beyond infuriating. All I wanted was a simple refund, but dealing with Creality's incompetence has turned into a never-ending nightmare. Spare yourself the headache and invest your money elsewhere. Creality's S1 Pro and their so-called "support" are an insult to anyone with an ounce of sense and respect for their time and money.
Shaun Jackson
Mar 14,2024Purchased a printer, arrived broke customer service is terrrible can not get hold of anyone. been a month and no response. Don't waste your time or money
Nanar Tichau
Mar 08,2024Une imprimante 3D résine CREALITY HALOT ONE neuve m'a été offerte en décembre 2023, lors de sa mise en oeuvre j'ai constaté que celle-ci n'imprimait pas. Après plusieurs manipulations j'ai constaté que le faisceau lumineux, permettant de figer la résine, ne fonctionnait pas. Après avoir fait appel au SAV CREALTY par E-mail, comme demandé par mes divers interlocuteurs de cette société, aucune réponse ne m'a été fournie par ce service. Après réclamation auprès du vendeur la réponse fournie par le fournisseur tombe : " Nous ne fabriquons plus ce modèle donc nous n'assurons plus les dépannages ou les échanges !!!!! " Est-ce normal de la part de CREALITY ???? Un client extrêment déçu !
Joshua Earp
Mar 07,2024Never received my order , order a cr touch from them that was due on the 29th but it never arrived and the customer support is awful!!!
B Cooper
Mar 02,2024I have had nothing but issues with their printers. When it comes time to warranty them they drag their feet and take MONTHS to get you a simple part you need. Both my printers were less then 3 months old before they started to break down and have major failures. They are okay with you not having a working printer for months. Awful company and even worse customer service and warranty process.
Matthew Graphamn
Feb 28,2024I have 8 Creality products in my home including 3D printers and their Falcon 2 laser product. I have finally had to reach out to try and get some support as I had a mishap on my laser. There is no reasonable support for Creality products out there from Creality. If you need a part, forget it. You're better off taking your chances and searching on Ebay or somewhere else for a the part then trying to get an actual part from Creality. I have a support ticket into Creality for days, no response. I've chatted with a "Support" representative, no help whatsoever. Probably not purchasing anymore Creality products.
Steve power
Feb 22,2024Bought their latest model, the Creality K1 Max. Not working within 24 hours. A month later still not sorted. Now looking to get my money back through credit card as company will not help. Just look at the reviews - Wish I did first!
18F, JinXiuHongDu Building, Meilong Blvd., Longhua Dist., Shenzhen, China 518131, 518000, Shenzhen, CN
http://creality.com
Kevin
Sep 19,2024Ordered a refurbished E3 V3 printer from them. What I received was a joke. It was clearly used and abused heavily and put in a box - then sold as refurbished. The platform plate was all heavily scratched. The print nozzle was completely clogged and covered in debris. The display screen looked like someone threw up on it. Under the platform was a thick, nasty layer of dust/dirt and what looks like clumps of dog hair. The print history and logs werent even cleared! Refurbished (by the manufacturer) is supposed to mean restored to like new. Yet, Im pretty sure they never even opened the returned box before selling it as refurbished. Maybe it was a translation error and they got confused between "returned" and "refurbished". Nope. When I messaged them, their response was "I'm sorry it didn't work out for you". Seriously. That's exactly what they said. And they also asked me to verify that it works. Obviously, because they never did. Oh, and as compensation, they offered me a $10 coupon (for purchasing more of their products I presume). All subsequent responses by them were far less supportive than the first one. But the fight continues....