To leave a review you need to be logged in
Cultural Care Au Pair is the largest au pair agency in the U.S., celebrating over 30 years matching au pairs with American families for a unique cultural exchange and childcare experience. Host families choose Cultural Care as their trusted source for flexible, reliable childcare that feels like part of the family. Au pairs benefit from the largest network of Local Childcare Consultants to support their cultural exchange experience. Families appreciate being able to schedule up to 45 hours per week and up to 10 hours per day of childcare when they need it.
Reviews 835
customer
Jun 14,2024La familia es muy cálida, amable y siempre que necesito ayuda están para mí.
Majo
Jun 14,2024Awesome family. The company keeps in touch pretty often too
Erin van der Walt
Jun 14,2024I have enjoyed so far, it helps if your family is open to communication and compromise. I still am enjoying it very much !
AE
Jun 14,2024We used Cultural Care in 2020 and had a great experience with our au pair. We tried again in 2022 and had a terrible experience because after matching with an au pair and securing her arrival date, she ghosted us and Cultural Care was completely unhelpful. We began looking for another au pair winter 2023 and it took a very long time to find any candidates that would actually even take the time to speak with us. Our matching “specialist” was an absolute waste of time so I consulted a second matching specialist who suggested we open our search to South America, which we had been hesitant to do. We ended up taking her advice and in May 2024 matched with an au pair from South America, paid an extra fee to “expedite” her arrival, paid the nearly $10K program fee, and low and behold, her visa was denied. Now, when the visa is denied, the au pair can appeal the decision and try again, which is what our au pair wanted to do, and she actually paid for a second appointment to appeal the denial. However, the home office then informed her that they refused to support her appeal and were dropping her from the program. Then our useless matching specialist had the gall to tell me that the home office is just looking out for the au pair’s best interest which is of course complete poppycock. Cultural Care didn’t do their due diligence to begin with and lord knows how many other visa denials they are already dealing with so they don’t want to be bothered with an appeal and they really don’t care about the au pair. So here we are once again completely out of luck, and once again Cultural Care proved itself to be completely useless and an absolute waste of time. They told us that we would have to start the process all over again by looking for a new au pair. No thank you. Cultural Care continually shirks responsibility and blames everyone else for repeated failures when clearly the issue lies in properly vetting these young women and properly preparing them for the Embassy interview. In addition, it is impossible to speak with anyone of real authority at Cultural Care. Please heed the negative reviews and learn from our experience and note that in a situation such as this, I have yet to hear from anyone at the agency who provided me with any substantive explanation for such a massive failure. UPDATE: Well, I figured out on my own why our au pair’s visa was denied and why they won’t support her in an appeal (because do NOT for one second expect Cultural Care to give you a straight answer). Turns out our au pair’s last J1 visa expired 3 months ago, so it was too soon for her to apply for another J1 visa. She never had a chance! She never should have been approved as a potential au pair until enough time had lapsed for another J1 visa approval. This is part of the greater failure here with Cultural Care. They don’t vet these girls appropriately, they will never admit that they screwed up, and at the end of the day, they really don’t care about all the time and effort you wasted. So incredibly frustrating.
Lara Heene
Jun 14,2024Direkt nachdem ich eine Kurzanmeldung abgegeben hatte, wurde sich bei mir gemeldet. Ich wurde bei allem unterstützt und konnte mich jeder Zeit melden. auch die regelmäßigen Gespräche und das gute Verhältnis zu meiner Betreuerin hat die Erfahrung nur noch besser gemacht.
customer
Jun 13,2024Responsive, nimble, great service!
customer
Jun 11,2024Really good. My host family treats me like part of the family, and the parents is always trying to help me in everything I need. And I’m having a good time taking care of the kids.
customer
Jun 11,2024Lots of guidance on choosing a great au pair. Good support throughout the rest of the process.
customer
Jun 10,2024Laurie is a great person, but when we need to ask questions, she ends up taking a long time to answer and when she answers she gives some basic and not-so-enlightening answers. About the courses we need to take to get credits, she does not understand very well and ends up referring us to courses that we do not get credits with and are usually courses that exceed much of the value of Host Family help.
customer
Jun 10,2024Molly and Cultural Care went out of their way to find an au pair that fit our specific wish list, i.e. speaking Dutch. And the results were amazing. Even the minor bumps on the road were tackled proactively and communicated well.
customer
Jun 09,2024All the people we have dealt with from the company, especially Antonela have been great! We are so excited for our new au pair
Consumer
Jun 08,2024As an au pair and a part of this whole exchange program, there is a lot of people and employees from Cultural Care, that you come into contact with, as an au pair. Unfortunately the majority is professional, sometimes probably sick of their jobs, sometimes a slow responser, which is okey, but not always ready and super helpful to get everything done right away. Not anyone till this day after more than a year, being with cultural care, has stood out to me as Erin Keough. She should be an example for many other CC employees, her patience, empathy, quick response, handling things right away and also caring about au pair’s wellbeing and feelings is amazing way how to do this job. A big thank you to Erin and her amazing approach! She should be proud and also set as an example for many other employees!
customer
Jun 07,2024This has been an incredibly supportive process and easier than I thought it could be!
celes
Jun 06,2024My experience is great! I met a lot of people who are very good and important in my life! I’m feel so happy and I’m enjoying my time here.
Ana luiza
Jun 06,2024My experience, the program has been incredible! I have a great family and polite children who are making the whole exchange easy
First time host family
Jun 04,2024The pool of au pairs is really large, but the quality is lower compared to other agencies. Cultural Care can do a better job of recruiting more skilled candidates. This would save host families a lot of time of looking at many profiles.
customer
Jun 03,2024David was fantastic in helping us navigate the new au pair selection process.
Appoline
Jun 03,2024I have an adorable family. Working time and off time are respected and they include me in all their projects and trips.
customer
Jun 03,2024it’s the only one (or one of the few) agency that doesn’t change the minimum salary for states like california
customer
Jun 14,2024Explain to au pairs more realistically and more honestly.