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Dales Cycles is the biggest independent cycle retailers in the west of Scotland, serving the UK for bikes and accessories from Specialized, Giant, Scott, Cube, Ridgeback, Genisis, and Pinerello.
Reviews 701
Luke R
Nov 01,2022Absolutely brilliant service. I ordered a bike through the Green Commute Initiative and Dales made the whole thing so straightforward. When the bike arrived it was almost ready to go - just had to put the front wheel on and straighten the handlebars. They’d even installed the lights and bell! Great comms throughout and fast, friendly, helpful service. Very highly recommended, their outstanding reviews speak for themselves.
StuBal
Oct 14,2022Prompt efficient service.
Steve
Oct 02,2022I ordered the cycle Monday night and it was delivered Friday afternoon, The cycle arrived in a massive box nearly fully assembled leaving me to fit the front wheel, peddles and straighten the handle bar. Dales Cycles kept me updated of the delivery progress throughout. 10 out of 10
Tabea
Sep 24,2022really impressed by this good customer service - nothing compared to German customer service in bike shops.
Graeme Armstrong
Sep 15,2022If I could award Dales Cycles six stars for the service that was provided to me today, I would readily do so. I arrived at their premises without a booking and with a cycle which had a frayed gear cable. I was also many miles from home undertaking a four day cycle trip. Ian kindly facilitated the repair which was undertaken promptly by Jim. Thank you most sincerely gentlemen. Your response enabled me to get back on the road with confidence.
Seb
Sep 10,2022Perfect customer service
Iain Louden
Aug 27,2022Excellent friendly service
Ross McIntosh
Aug 20,2022Great service very prompt
Mr Stuart Bain
Aug 15,2022ordered two rear pannier racks and received the following day and well packaged. Will definitely use again.
Ollie Scott
Aug 07,2022Gold standard service from Chris and Ollie. Very impressive with excellent customer service. Very personable highly knowledgeable and very engaging. Really took the time to understand what I was wanting and recommended excellent solutions and products. I purchased a new cycling shoes and pedals. Wonderful speaking to these guys who are very passionate about cycling and customer experience. Ollie was outstanding incredibly helpful at fitting my bike. He spent a great deal of his time sorting out my bike for which I am very grateful. Wil be a Dales customer for life. Please keep up the outstanding service.
Scott K
Jul 29,2022Great staff and very helpful/ knowledgeable. Chris and David very accommodating. Lovely company to deal with (highly recommend getting them to set the bike up for you - worth the small service charge). One happy family of 4 with new bikes.
Customer
Jul 19,2022Fast delivery. Perfect
Satisfied customer. Oxfordshire
Jul 01,2022I hadn't come across Dales Cycles before but found them and the shorts I'd been looking for online. I was pleased with a good price and quick delivery
David George
Jun 29,2022Excellent prompt service.
Mike
Jun 27,2022I never get round to writing reviews but wanted to say huge thanks to Dales Cycles for the superb service we received. My son's bike was promptly serviced and I was called during and after to inform me of developments. First class. Thanks again. Mike B.
Will Darley
Jun 24,2022Good service. I received a call confirming my order and a delivery date, which was honoured. The bike arrived ready to go. Would definitely recommend this shop.
William Hastings
Jun 23,2022Fantastic products from dales yet again. Nothing is a problem to this team brilliant service and the attention to detail in the build of my new bike is second to none would not go anywhere else for a bike and I also can’t recommend them enough. Thanks guys
Anon
Jun 15,2022Friendly, efficient, and professional service. Everyone in store is happy to help and answer any questions. The store itself is lovely, too.
customer
May 22,2022Straightforward to order. Delivered on time. Great price.
Lauder
Nov 03,2022I ordered gift vouchers and the process to order was very easy. I liked that I could choose various denominations which will give my son more choice as to how and when he spends them. Vouchers themselves are a nice design and quality and they came in a very expensive looking envelope which I think is a nice touch. Delivery was quick. Excellent experience. Thank you.