Direct Bullion
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FREE, fully insured delivery on all orders. All of our parcels are discreetly packaged and delivered directly to your door or your designated storage facility.
Direct Bullion are a London based company specialising in the supply of Gold and Silver bars and coins. Although predominantly an online shop, Direct Bullion also provide a completely personalised buying service provided by one of our many in house industry specialists who are on hand to assist customers and answer all of their questions.
At Direct Bullion our number one priority is customer satisfaction and we achieve this for our clients by providing our unrivalled 'Gold Standard Customer Service' after all a premium product such a gold deserves a premium service.
Reviews 137
Colin Thompson
Jul 05,2024The service we received from Harry Higgs was outstanding, Harry was very informative and helpful, he answered all our questions fully and clearly. His professionalism and friendly attitude gave us full confidence in our purchase leaving us feeling totally at ease. Many thanks Colin and Sam Thompson
John Rawcliffe
Jul 02,2024I recently purchased a number of gold coins from Direct Bullion London and could not be happier with the service I received. Big shoutout to Harry Higgs who was professional throughout and was quick to answer any queries. I would highly recommend Direct Bullion
Chris
Jun 26,2024we delt with James Byrne, spoke with him about coins very informative, talk through the options, asked him to call us back in a few days time, direct bullion brochure arrived, we decided to go ahead and purchase 3 coins, payment was made 4 days later the coins arrived, we would recommed direct bullion. wirth the economy the way it is this, is the way forward for us.
Robert Stonier
Apr 26,2024Everything went smoothly from first contact to delivery. Michael and his team were very professional and kept me informed with weekly telephone calls and updates. Delivery was within the time quoted when ordered and was able to be tracked. A very professional company with staff well informed and easy to talk to and good after sales service. Would thoroughly recommend this company.
Yiukuen Wan
Apr 26,2024I purchased 2 x coins and James B at Direct Bullion was very helpful and friendly. Willing to explain everything though out the transaction.
K. Jasper
Mar 21,2024I experienced a great service, good communication, and delivered as expected.
Mark Taylor
Mar 19,2024James was courteous, helpful and knowledgeable but unlike many others I have come across in this sector he was not pushy or just trying to hard sell. I came away with the impression that he and the company care about you and building a relationship of trust is more important. Needless to say he got my business.
Sufi
Mar 16,2024Rated as UK's No.1 Bullion Dealer...... Far from the truth. Ordered some gold 28th Feb, payment went out straight away, got an email confirmation but no AML or any other instructions as per your reply staring AML was requested at time of sale. Went on a weekend break abroad, came back, no parcel. Called and asked to speak to someone (since ordering confirmation no one called me as you stated, it was myself who chased up initially) was advised everyone busy and someone would get back to me. No one did. Then I received an email from someone called Georgina, I called left a message and finally got through to her. She advised that I needed to send my ID and complete AML form, did that straight away and called to confirm then I received an email saying despatching, 14/3 I missed a few calls as I work night and received an email from Lee Jones Operations Manager asking me to call him back to arrange delivery. I don't know what he needed to confirm as my delivery address was on the order and AML was sent. I emailed and requested a call after 3pm the same day, waited till 4pm and called the support number again, agent said he'll email and someone will get back to me. This company is far from UK's number 1 bullion dealer and I've read reviews that someone ordered gold and waited a month, then when the gold price went up their order was cancelled, if I could I wouldn't even give this company 1 star. I don't normally write reviews but this is a warning to anyone thinking this company values you as a customer, yes they are based in Londons W1 but that's it. Now Received email from Lee for suitable time to call. I've replied as I'm off work for a few days so I'm waiting for the call. Yes I did miss a few calls but I've returned calls only to be told no one is available, I've been chasing this up, however I've emailed multiple times and called multiple times. Rather that trying to justify your companies actions by blaming the customer which to be honest is a bunch of jargon why don't you try and rectify the situation. In this instance the customer is right in my opinion. Buyers you have been warned, go to bullionbypost, atsbullion, gold.co.uk or any other reputable company but stay away from this company. I've used the others in the past with great customer service and support. I thought as this company claims to be the best I'd try them out, not the best experience. Update: Spoke to Lee, overall a nice guy but I didn't really want to get in a debate regarding the above. Arranged delivery date. Will update status in a few days. Update: Order arrived with 2 follow up courtesy calls to ensure everything in order. Purchase I can't fault as it's a well known brand. Communication with customers needs to be addressed.
Paul
Feb 15,2024Professional and fast service , with experienced and helpful staff. The Quality af my purchase is first class and I will be buying again from Direct Bullion.Mr Byrne who talked me through my purchase was very helpful in what I wanted in my collection, thank you James.
Anthony
Feb 14,2024I’ve dealt with this company for nearly two years now and always had really great service. Chris Boudidit has been marvellous at sorting out my investments. He’s very knowledgeable, very helpful and very friendly. Knowing this company has been very profitable for me
Jack Falzon
Jan 22,2024Having dealt with a few members of the team, they have become more than just account managers. Any questions, queries or concerns have always been dealt with promptly and professionally. Thank you Sean, Brad & Chris
L Vu
Jan 22,2024Great information by polite staff! Thank you
Rio Mclaughlin
Jan 22,2024All the staff made me feel really comfortable throughout the whole process. Thank you Brad and the team!
Ashley revell
Jan 22,2024The Direct Bullion team always work hard to meet my expectations. Have recommended them to many of my friends now. Great company.
Consumer
Jan 18,2024Their customer service, is horrendous, they do pick the phone up. But no return calls. There PCGS coins are a total con, they are never worth the prices they say they are. There buy back option, is just a sales gimmick. I tried to sell through them, but just got the run around, I had them returned after 6 weeks. These people operate like scammers. I would steer well clear of them.
Richard Phillips
Jan 08,2024Existing customer of 3 years,bought gold coins and at the time were excellent. Phoned twice of the 28th December again on the 29th December and on the 3rd January, wanted advise re investment and was promised a call back on each occasion, still waiting for the promised call backs 08/01/24 ,such poor customer service, emailed on the 4th no response, very poor customer service, lost all trust in this company, cannot be bothered to return calls Will not be using this company again
Kay M
Dec 21,2023My account manager, Sam (Daughtry) has just phoned me today, just an hour before you close-up shop 'til the New Year. I emailed him, he phoned me within 5 minutes! THAT'S good service! I've had a busy year on a personal level. I never get phone calls pushing me to 'buy buy buy'. Sam ... has a relaxed intensity. He's there when I need to speak to him AND he has time to listen to my tales .... even when (I assume) he's busy as hell).
Richard Horsford
Dec 14,2023Sean and Sam are exceptional dealers who consistently offer competitive rates and transparent transactions. I appreciate their honesty, reliability, and excellent communication, they are my go-to choice. Just make sure you have deep pockets
David Garratty
Nov 23,2023James Byrne: Communication with James was always a pleasure, he was polite, considerate and concise in his conversation and sharing of information. He was very knowledgeable about the product and allowed plenty of opportunity for me to ask any clarifying questions. He kept me updated throughout the whole transaction through to the end and receipt of the product.
Victor Hogg
Jul 08,2024This was my first experience with buying gold coins and approached direct bullion as a complete novice. I was assisted in this by James who was patient and courteous at all times. I found his advice to be not just helpful but in my case necessary. James offered me great patience and assisted me in making the best choice for me and my family. I can recommend James and the company for the assistance they gave me and would happily use them again.