Ordered two pair of jeans. One of each size as was not sure of sizing. One pair still not arrived three weeks later so cancelled the order. Returned one pair of jeans. All jeans too long. For RETURNS you have to have a QR code - MOST inconvenient and not have a returns label sent by email. I did not like that at all. Will not be ordering anything again from Donna Ida.
I placed my order back in May 2023, knowing that there would be a bit of a wait for my jeans. I had a personal shopper from the company, who provided me with regular updates, and answered very promptly when I messaged her. Due to circumstances in Tunisia, in the end, I had to choose a different pair, as my order could not be fulfilled. However, I was recompensed for my troubles and once I changed the order, the jeans arrived quickly with no further issues. I love them, and will definitely use Donna Ida again!
The jeans are stunning. I ordered them back around Easter time which was frustrating but once you had them in stock they were shipped seamlessly out to me in California & my friend just ordered a pair too because they are the perfect high waisted flare. Thank you
Amazing denim. Super quick delivery.
Delivery communication
Wore my blue Opal last night and literally kept getting stopped with compliments! Not only incred products but the customer service is insane. Just love everything about this brand.
Another lovely shopping experience with Donna Ida. Ana is always helpful and provides a personalised shopping experience. I’m very happy with my purchase! Thank you x
Love the style & brand. Waited three months for the product and when they arrived the were perfect on waist but too long in body (so much so they folded across the crotch which was just weird) and also would have required significant taking up. I think it’s a one size fits all approach but bodies and jeans don’t work like that. Felt really disappointed.
I bought 3 pairs of jeans at The Beautiful Brand event at Chelsea Town Hall. The service was fantastic - the girls went out of their way to help me find the right size and fit. The jeans are so flattering and fantastic quality. I’m a Donna Ida convert. Thank you. X
I ordered a jumpsuit and the whole experience was so good. The personal touch was so evident. You deal with one of the staff directly. In my case it was Meile, who was lovely and very responsive, helpful. Sadly, I won't be keeping the item, but the service associated with it, was first class.
Excellent customer service. Very helpful and friendly. Nice jeans too. I bought my first pair a week ago and have now bought my 2nd pair within 7 days. Always a good sign. :)
The fit was amazing and a Jean with stretch so you can move so comfortably
Love the jumpsuit! And the service to ensure I purchase the correct size - amazing. Thank you.
I visited the Donna Ida pop up at the Chelsea Town Hall today and what a wonderful experience it was. Valentino was an absolute joy to shop with, so incredibly helpful and knowledgeable and I left with the fabulous Cassandra jumpsuit in black. The quality is superb and the cut and fit just perfect, I will be wearing this for many years to come. Next on my list … the Blue Minnie jeans once they’re back in stock!!!
Great company and easy return
Great service and easy returns
Easy web site. Only comment would be to offer different leg lengths. I had to take 7cm off the bottom of my jumpsuit
Excellent advice and support from Valentina as I purchased the Cassandra jumpsuit in the extra body length size. Great quality clothing. Always a pleasure to deal with and will definitely be back!
The jumpsuit is amazing and Meile was a great help! Fab service and product.
Eileen Hegarty
Oct 03,2023Great quick response and great help.