Electricity Monster provides a free comparison service for consumers looking for a better deal on electricity and gas and do free electricity connections for you. Many people don't realise that they can choose their power companies in deregulated areas of Australia. If you can choose your energy company then it also pays to compare electricity and gas rates.
Janine from Energy Monster was friendly and helpful. I’m now saving money on my electricity bills. Thank you Janine, you are amazing!
Mitch was easy to understand, she fully explained the cost and process. Mitch remained client focused while engaging with me.
Janine, happy and friendly. Worked fast and didn't waste time.
Customer service
Louise was very professional and helpful and a was a pleasure to talk to. Please convey my appreciation.
Very polite girl was Carmil and very clear
Very good customer service and good value for money
Carmil was very thorough and knowledgeable.
Janine was very helpful in getting us a better deal She explained everything so we could understand
Janine was excellent and explained everything in a way that was easy to understand and helped me greatly. The only thing I would say is that if you are going to send texts or emails then they need to look less like scam ones.
Information and quality customer service by Louis is what got me over the line. Very helpful definitely what I needed or else I wouldn’t sign up
helpful service from Louis
Camil Alaisah was absolutely wonderful in helping me with any questions and Camil was very polite and professional thank you Camil.
Louis is very good to help me to understand everything. She give me best deal with energy Australia . I am very happy with her service
Carmil has a good knowledge of the product and gave me good suggestions to change my plan
I had been lied about at the very beginning of the call that they are AGL and not 3rd party company as the guy Jason couldn’t locate my file or account in his system because there was none and he basically said I don’t have a power connection set up at my new place. Wasted my time.
I would like to thanks Janine, she was really helpful and patient, helped me to choose the advantageous deal for me.
Jhae was very helpful, clear and concise in the details of my proposed options. All throughout the conversation she was very friendly. Thanks Jhae Mae :)
Receiving a better discount Operator Hjam was clear and made sure that everything was understood
Johnny
Nov 13,2024Very nice to speak to one of your representatives, very articulate very nice to speak to, loads of information it was a great experience! And the name of the person I dealt with is Joe Louis I would just like to say it was pleasant Kind Regards John Bolton