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Car Rental in Iceland, located in the vicinity of Keflavik Airport. We provide our customers with a FREE Shuttle Service between our Office and Keflavik Airport as well as Hotels in Reykjanesbaer.
Reviews 347
Rimaz
Aug 19,2021Good pick-up service, wonderfull customer service, quick drop-of service
E Herms
Aug 14,2021waited 2 hours at the airport for pickup. No transportation for passengers was provided so they had to wait at the airport until I could pick them up 5 hours later. After 90 minutes wait thwy checked me in but the car they presented was full of damages which I documented. I turned on the car an the engine light came on. They told me that this was nothing to worry about?… The lights were not functioning s o I refused this car The second car was brought up and there was something hanging down underneath the car probably a brake cable?? I refused this car as well so they brought another car. This car also had a lot of damages , they documented them including the fact that this car had over 200000 km on the odometer. The website mentioned that all cars have navigation systems but this car had not so they sold me a mobile one at a rate of 110 Euro for 10 days.I ha no choice rather than accept this. Return was the same Overwhelmed people at the counter. No shutlle to the airport for an hour so I had to call a cab to the airport for 25 Euro. NEVER USE THEM in the future!!!!!!!!!!! After writing my concerns no reply from them probably they know that 99 percent of the customers will not return anyway!,, Stay away from them!!!!
Andreas Köck
Aug 04,2021I waited 2 1/2 hours to pick upp the car. Then they wanted to block my creditcard so it would have been impossible to use it on iceland. So I was forced to buy an inscurrence that I did not want. The car got very expensive with that although it was not a good car, pretty old and with lots of damages.
Oleg Shcheglov
Jul 19,2021Picked up car at FairCar location that was not maintained, missing bolts from in wheels and maintenance light got on the right away. We checked oil level which was fine but dark as night. We had damage insurance but nothing that will cover changing oil or new tires. Got two flats on the second day of driving because the tires were done. Had to purchase two new tires for $340. Say away from this company because its a shi* show or purchase all insurance options they have, which is like 10 different options.
None
Jul 13,2021Similar to other reviewers forever > 30 min to get picked up from the airport. We could not even find where the driver was supposed to pick us up for a while. I had to leave my wife behind because the shuttle did not have room for both of us. The car they gave us had dirty seats, the check engine light kept going on/off intermittently, and I was amazed it ran okay during the whole trip despite >200,000 km. There was multiple issues with the car body but it functioned okay. We were told my road services not to worry about it and they will deal with it when we return the car. They need to hire more shuttles/drivers for quicker airport pick up. From the time we were ready to be picked up to when we got the car was > 4 hrs. We booked through wisecars.
Charlotte Levy
Jul 13,2021Horrible! 1. We waited 45 min from arriving in the airport to we got picked up. We tried to phone, but nobody answered the phone. 2. When we finally got picked up and arrived to the car rental place, we had to wait another 2,5 hours to get our car! 3. The car was horrible - very old, full of bumps, driven 138.000 km, and we even had to call road help ones, because it wouldn’t start. I would never drive a car like that at home. It really took a lot of the fun out of being on a road trip. 4. When leaving the car back we had to wait more than an hour, and almost missed our flight. Really the worst car rental experience ever! (And I have rented cars all over the world at least 50 times) Don’t use this supplier!
james
Jul 11,2021Old small car, over an hours wait to get the car. Charging for every little thing- NOTE: look at your credit card limit
Yair
Jul 08,2021Overall, fair car is not as bad as some of the reviews make it out to be, but also not as good as most Americans would expect. Things you should know: 1. The rental agency did not pick up the phone when we called from the airport. This is likely because they were overwhelmed with the number of checking in folks / high tourist season. 2. Once the shuttle driver arrived at the airport, the van was packed full of people, and we had to squeeze in or wait 20-40 minutes for another shuttle to come. 3. The check-in process took about 1 hour once we arrived at the agency. 4. The car tire pressure light was on, and we specifically noted it, but it seemed strange that they were perfectly ok with this and told us it was ok. 5. The car we got was fuel efficient, and we spent less on gas than we expected to. This was good 6. The return process was painless. Yay! 7. We did notice that another group made a mistake and rented a manual instead of an automatic. Make sure you are sure to get an automatic transmission if you need it! An automatic will likely not be available unless you correctly reserve it and it's more expensive. 8. The economy level car itself was good for what we needed as a couple with limited baggage. I would suggest folks upgrade if they expect to bring more than one large bag or if there are more than 2 people traveling.
Laura Chevrier
Jun 01,2021FairCar nous a loué une voiture vieillissante et très mal entretenue. Nous avons eu dès le deuxième jour des problèmes de batterie, de freins (obligés de faire le voyage au frein moteur) et avec une tente de toit... trouée. Vent et pluie dedans chaque nuit. L’inacceptable étant qu’ils n’ont jamais répondu à nos mails et le numéro de téléphone n’était pas attribué. Un enfer. Ils ont fait un geste commercial à notre demande une fois la voiture ramenée mais une chose est sure, plus jamais FairCar !
Andreas Jacob
Dec 07,20200 Stars - worst company ever. DONT RENT A CAR HERE! A new windscreen, which was pre-damaged for 1200 € - and 150 € more for some "Administration Fee". FairCar is the most worst name for this Company. RipOfDudes would be better.
Jeffrey
Aug 31,2020I want to warn everyone about the bad car rental company Faircar / Nordic car rental. We rented a car there for our tour last month and had 3 breakdowns in 5 days. Very poorly maintained cars. And then if you think they are helping you, forget it. The first time we stood still for 4 hours before another car was brought with great difficulty, the second time they did nothing for us at all (phone was just hung up or not answered at all and the 24-road service did not get permission from the carrental) . So we had to pay EUR 680 for the 24-road service ourselves to have someone come. Eventually towed and after a total of 7 hours we got a replacement car again. The third time the car went into a kind of emergency run and fortunately we could still drive to a garage ourselves. The mechanic stated that the problem should not have happened and the car should have been checked for this before issuing. I have been trying to contact them via email for a month now, but no response whatsoever. They are scammers. Also check Google reviews, this story is not an isolated one.
Lars
Aug 31,2020DONT USE THEM!!! Worst car rental ever! Beaten up car not fit for driving. NO possibility to check the car when picking it up in the dark and rain. NO possibility to get final statement at drop-off. Only a "driver" present although a specific time was agreed. Ridiculous fees!
not_happy_at_all
Aug 03,2020Uhmmm, cheper car than the rest, but they charge you a crazy amount of money if you arrive later than 18:00. In addition they ask a deposit of 300.000 for a minicar with 150.000 km, this means more than the value of the vehicle. If you can't afford blocking this mount they propose to pay 19 eur per day (crazy) for an insurance and so you can block only 100.000, this is almost a fraud. At the end, 6 days after you've released the car the 100.000 ISK is still to be returned. I would rate 0 stars, but 1 is apparently the limit here!
DB
Aug 03,2020Booking and accommodation: We booked car and read that we were getting picked up at immediately after landing. We though had to wait for 15 minutes before needing to call. Another 10 minutes went bye before we got picked up. The operator was in my opinion way to uptight. We were not noticed that the whole deposit-amount(prolly more than the car was worth) needed to be on the same creditcard as the driver, unreasonably big amount to add another driver. Driving experience: comfy big car, with all you needed. However wipers barely working and frontglass with annoying mark, which he already by the start knew about. I needed to myself buy and try to get a refund for new wipers. Another conserning point is that the horn did not work either. Returning: Not like the agrement, which we wanted to be at 6 o clock. Manager told that we should come earlier. When we arrived we didnt even need to check the car, had to drop it in a window and suddenly a taxi pulled up. Which we all had to cram into, even though Corona-pandemic is currently happening. Other: The staff seems nice and professional. All in all Citycar, which i believe the company serving FairCar, is a real bad experience. Would never use them again. Did not expect that Iceland had any shady cardealers, better experiences with private rentalservices in Norway, Greece and Spain.
Bryan Vieira
Jul 25,2020The first car we rented, an i10, had a noise coming from one of the front wheels and had an unusual hump after every rotation, so we returned the car and explained them the issue. The employee apologized said indeed the car had been sitting in the lot for over 3 months without being rented. What the should have done is remove the car from the lot and not rent it out as it was likely very unsafe to drive at all. Shame on them and strike 1. The second car we received, also an i10 but newer, was fine. however, we returned the car after we realized some of the road (non-F-Roads) were still too rough for the i10. So we decided, since we are on our honeymoon, to upgrade our car to a luxury 4x4 in order to not have any problems anymore...and this is where things went completely south.. So our third car was a Ford Kuga, roughly 2 years old (as the Faircar employee said) and it was fine for the first 125km or so. then, after pulling over for a bit, the car wouldn't start back up. We called road side assistance and the pricing would have been astronomical (although expected in iceland). after waiting 15 min, the car started back up, and we were saved by the car gods. We luckily didn't need the road side assistance anymore, but we were afraid to charge our phones in the car assuming this may drain the battery. we kept driving and reached our hotel. Strike 2. The next morning, same thing happened again! We called the CarFair and explained to them that we received a defective "luxury" car and it was eating up valuable time of our expensive honeymoon in Iceland. The employee did not seem too bothered at all about our concerns and simply said to ask someone to help us jump-start the car not thinking about the fact that the car has a serious issue and may end up costing us more in the end for getting replacement as we were driving further and further away from their office. Having lost 2 hours now, we begrudgingly continued on our journey around Iceland as the Car Fair employee did not offer a replacement service and kept insisting we call road side assistance (on our own cost). So we kept going....thinking maybe it was the semi rough terrain knocking around some wires inside the car. Strike 3.. but we gave it still one last shot. Of course, again this morning, the for kuga did not start up, no matter how many times we turn the car on and off, locked the doors and unlock the car. We called FairCar at least 15 times but no one answered. it kept going straight to the automated machine and later the number simply did not work anymore. We begrudgingly called road side service again and paid EUR 1.250,00 to get a replacement car on our own cost. No one from Car fair has called back or is answering. You're out! Faircar is an absolute JUNK of a company and shouldn't be allowed to scam people like this. Never..never..never book your car with them. We would have been better off paying for an ultra expensive 4x4 from a more reputable company in the first place as the total cost would have been the same.
Daniela Bodnarova
Jul 05,2020hi, we just booked a car through guietoisland.is. very easy, and a price was very fair, stating, that this is a final price. BUT! we got a confirmation email already with fair car information, where they stated, that they charge 50 eur extra for off-hours pick up FTW`? At any point of our booking process we were NEVER informed about that, I even double checked with guidetoisland if the prices they offer are final. Had we known that, we would not have booked a car from company, that is NOT even at the airport and you have to be transported....We arrive on 20th of July and we count on we will not pay anything extra. Hope the faircar gets better than the reputation they have here on trustpilot, which I am actually very shocked about as I read it. Then i will be happy to write something possitive. Otherwise practices like that remind me more of our travels in the Balkans than in Iceland. vh Poul Johnsen
John Koehler
Mar 13,2020The staff are rude, absolutely not friendly with tourists ! The caution is really expensive, so expansive that the credit card is not working, so you need to pay more to have less caution.. this is a scam !!! After few days, the car had low battery, and the only solution proposed by the staff was to find some people in the street to use cable !!!! Really really bad experience
Riccardo
Jan 29,2020FairCar non ha un ufficio di riferimento all' aeroporto di Keflavik e questo può creare un po' di ansia all' arrivo, ma il contatto telefonico funziona, anche per eventuali problemi durante il periodo di noleggio. Esperienza positiva fino in fondo: a termine noleggio non si sono rivelati così fiscali nel controllo delle condizioni dell' auto e mi hanno accompagnato (gratuitamente) all' hotel della vicina Reykjanesbær.
Anna
Jan 04,2020DO NOT GO HERE!!! Sadly despite all the negative reviews above they’re still going and ripping off tourists. You get picked up from the airport (only every 30 mins) by a guy who drives you to a very dodgey looking car hire area far outside of the airport. Once we got there, he then demanded that we had to have a credit card to secure the reservation but wouldn’t accept any of the cards that we had. His ‘solution’ was to offer £245 car insurance that would cover this. We questioned him extensively on this as it clearly made no sense. We thought at this point we would at least look at the car he was offering as we had booked it online through Discover Cars and didn’t want to lose our deposit. As per the previous customers, it was nothing like the picture on the reservation and the employee of Faircar refused to acknowledge this. After a lot of back and forth he tried to offer us a slightly better alternative but by this point the whole thing felt wrong and we definitely thought he would try to rip us off when bringing back the car (if we could even do that as it is just one guy running the pick ups and the desk so you could see that there was a mobile number on the office door to call if he was out!!). We ended up deciding we didn’t trust this company with the car or the deposit on our card and we ended up renting a car from Europcar in the airport instead. We explained what happened to Discover Cars and they gave us a full refund. Overall, Faircar is completely unprofessional, trying to rip off tourists and definitely looks like a dodgey front for a real business (the multiple ‘other’ car rentals around there that also seem to be run by the same one guy gives it away). They should be shut down!!
Zachary Larson
Aug 22,2021It took two hours to get picked up from the airport. The car had bald tires, check engine light was on, alignment was off, a fog light was burnt off and the car had a lot of rust. The company rents out cars, that are not safe to drive putting peoples lives in jeopardy. The company clearly does not care about negative reviews and I will be taking the time to file a complaint with the Icelandic Authorities.