Finlandia Pharmacy and Natural Health Centre
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With the modern world looking for education on preventative and alternative medicine, Finlandia strives to be a place for all your health needs. Finlandia is your ‘One Stop Health Shop’ with professionals from all modalities on staff. We offer services ranging from one on one consultations to general questions about supplements, herbal medicine, and pharmaceuticals to online shopping.
Our mission is to help our customers attain optimal health and vitality through great customer service.
Reviews 635
Patricia Burrows
Jun 04,2022I have found Finlandia to always have a vast array of health products and send out the delivery in a timely and safe manner. I live in Victoria and don’t have direct access to your amazing store so this is awesome for me Thank you for always being there, Patricia Burtows
Sharon M.
Jun 04,2022Finlandia, has been my go-to for decades. Their selection is great and service is excellent. Always a pleasure!
Leila
Jun 03,2022Personal service and fast delivery
Carmen Dodds
Jun 03,2022i haven’t yet received my products because an item i chose wasn’t in stock, but that wasn’t apparent during purchase. i was notified almost two weeks after purchase that one of the items wouldn’t be available for 1-2 weeks while being ordered, shipped etc. at which point my entire order would ship, approximately 3-4 weeks after purchase. i love your products, however i frequently experience disappointment w/ the communication in your customer service dept.
Janice Eskelinen
Jun 03,2022Initially it was delayed but then came in right away and was delivered very quickly!! Thank you
Irina Faletski
Jun 02,2022Thank you, Finlandia, for the help! Prompt response, polite service and we always get something we looked for.
Jill Matheson
Jun 01,2022The greeter at the door explained where to go to pick up my order. Staff were quick and courteous.
Sue N.
May 31,2022Easy and convenient way to order online or on the phone, and pick up at the store.
Carolyn
May 28,2022The product arrived in a week. Very pleased. Thank you, Finlandia!
Sandra Cadavid
May 26,2022Glad I got half the order, could’ve used it much earlier tho. The product is always good.
Amy Chow
May 25,2022My order for Cyto Matrix Cal Mag + 1000IU Vit D3 finally came after 3 months of delay! At least it came! Thanks!
Barbara
May 24,2022Very pleased with the service from Finlandia. I got the best price for products that I wanted and super quick delivery. Disappointed the products were out of stock, when they were on sale, but they came back in stock shortly after and I was still able to get what I needed.
Bob
May 24,2022Fast delivery and great products.
BRIAN C. KERR
May 23,2022I rate Finlandia a 5 Star Service because they exceeded my expectations on customer service. My 1st order was for a pickup, the clerk immediately had my purchase ready when I arrived. My second order, which was online and it was processed very quickly i.e. similar to what I get with one of the biggest online shopping stores in the business, and was delivered to my door within 3 days. When I went online to browse for further products, I noticed Finlandia's offer for free delivery on purchases over $50. I contacted Finlandia to see if the shipping policy was still available - which they confirmed. I indicated that I had paid a shipping fee and at my request I wanted them to credited my account for the charge which they did immediately. To me, this is excellent service that has saved me time, expense (45 min by buss and 30 min. by car + parking and gas) while being environmentally sensitive by not having to travel across town to make a purchase where I know the quality of the product meets my needs.
Janet Miller
May 23,2022Total disaster so far. At the end of February I ordered two homeopathic remedies - Chamomile & Guiaicum. A month later I wrote to find out where they were! I was told they'd come soon, but the Guaiacum was only available in a different potency than I requested. I said that's fine. Then I got an email from a different person saying Guaiacum wasn't available & they'd reimburse me for that one. Okay. I said I'd pick up the Chamomile. Right after receiving that email I got a phone call telling me I could get the Guiaicum from Homeocan instead of Boiron. The person who called hadn't known I'd rec'd the email. I said that's great & was told my card would just be used with the info already given & it would be about ten days approx. A month later (being patient) I phoned to find out what happened. The (now third) person I spoke to said there was no record of my order and we'd have to start over. I put in a new order for the Guiaicum from Homeocan, again giving my card info, and was pleasantly surprised to receive an email two days later saying the order was ready for pickup, rushed to pick it up & opened it at home only to find it was the Chamomile again, which I don't need two of, and the order number is still the previous one. The whole process has taken three months so far. Now I have to check exactly how much I've been charged for what now and I still haven't received the Guiaicum I was told was coming from Homeocan in the new order. I'M NOT HAPPY TO SAY THE LEAST.
Keith Ostertag
May 23,2022Great service
Tom Dixon
May 22,2022I found exactly what I was looking for where all our local pharmacies were either out of stock or couldn't give a firm delivery date. The website is very easy to navigate, and service was much quicker than I expected. Both my wife and I hold a diploma in practical herbalism, and to find your store on the web was very welcome. Great job by all of you.
Leilani Riddle
May 22,2022I am so grateful we have Finlandia! I always direct friends to your store and try to break the Amazon fans of their habit. The staff is always friendly, helpful and knowledgeable. You are providing a great service. Thank you!
Magda Kolodziej
May 21,2022I must admit quality of customer service and delivery orders is dropping down as we speak. I have 3 pending orders and for over a month I can not receive all items. I have been sending emails back and forth and each time there is different waiting time, sometimes you guys dont even remember the product is already there, but order is not completed
1111 West Broadway, V6H 1G1, Vancouver, CA
http://www.finlandiahealthstore.com/
Dawna Holas
Jun 05,2022The staff at Finlandia are knowledgeable, helpful and friendly! Finlandia has a wide range of products and it an easy store to shop. The website is easy to use for online shopping and orders processed quickly. Great customer service.