I deliver fresh, seasonal flowers, weekly to your door ready for you to cut and plonk straight in a vase, with tips on how best to arrange them.
I placed an order for my cousins 50th. Once I realised she hadn't received them, I sent Freddie's Flowers an email and their reply was a 'sorry but there was an error in processing'. The reply lacked sincerity and should have offered more than just a re-imburse. Buying flowers is an emotional purchase and alongside this, you ruined what should have been a lovely special moment. With this in mind, the flowers should have been sent and customer re-imbursed. Such a disappointing experience. I won't be recommending Freddie's Flowers in the future.
Great experience, Bought it as a gift, They loved it and it looks beautiful. They came with insructions, wrapped and plant food. They didn't have all the flowers shown so they sent a replacement flower
Disappointing flowers for the last two deliveries and seems very overpriced for what would be less than £10 worth of flowers to buy in the florist/supermarket. Most of the stems were well past their best and the display only lasted 3/4 days before browning and petals falling. Not particularly easy to get through on the phone to cancel; had to phone back 4 times before someone answered. Very much seemed to be an overseas call centre too, which never makes being understood particularly easy.
Great delivery, loved the flowers
My wife loved the suprise of having flowers delivered for our wedding anniversary. I thought they were a little bit smaller than expected. However after putting in water they did open a little. My wife is very happy with them.
The flowers itself been very pretty and it was delivered perfectly. However the greeting card had a different motive. I selected the sunflower one but it was a the mixed flower motive
Couldn’t fault the service really. Recipient delighted with flowers
After a slightly unsuccessful gift order, Freddie’s Flowers provided outstanding customer service and sorted out the issue. I was happy with the solution and will certainly be ordering again! Their flowers are gorgeous- would recommend :)
Fantastic flowers
Signed up for a flower subscription at 50% off for the first two deliveries. They failed to honor the discount and charged me full price. Lack of response from customer service, so I cancelled the subscription.
Very disappointing. First bouquet arrived as described. But subsequent ones never had the blooms advertised. Got fed up contacting them..for them to simply discount the next bouquet so compensation dependant on you staying subscribed. They make it very hard to cancel your subscription with link on website leading nowhere and I’m currently holding on the phone line provided - it’s been 35 mins so far!
Honestly one of the best customer services out there. I made an error and sent Birthday flowers without realising the person was away. I asked to change delivery date, and was sadly too late (my fault entirely). Freddy Flowers (Gabieba) offered to send a replacement on their return, as well as emailing late into the evening to help me. Absolutely brilliant company, and will only buy flowers from them going forward!
They Loved it and it made them cry! Happy tears. One thing I would have liked to have from you would be a confirmation of delivery! Flowers were lovely.......
Beautiful flowers, delivered promptly and gratefully received… a very efficient and convenient service and a great product
Flowers not delivered. No reply to my email this morning. How good can your service get? Your customer care response is interesting but unhelpful. My email to you was from the reply section of your confirmation of my order and welcoming message. Once we got our communications sorted out Freddie's Flowers excelled. My daughter received a special bouquet of flowers with which she was thrilled and I received a refund. Freddies Flowers could have done no more to make up for a hiccup in service.
Beautiful flowers that last a long time. Really recommend this company 💐
The flowers are beautiful and our friends are delighted.
The flowers were much appreciated and made them smile again 😊
Easy to use and great selection of flowers at a reasonable(ish) price!
Football order
Sep 24,2024Great customer experience following an issue with 1st order. Really appreciate who this was handled, will order again