FrosthubUSA
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FrosthubUSA, previously known as Cool Mini-Splits, began its journey back in 2018 with a clear and passionate mission. Our founder was determined to transform the e-commerce landscape by providing unmatched customer service. The goal was to tackle the usual frustrations that come with online shopping and to design a shopping experience where every customer feels genuinely appreciated and fully satisfied with their purchases.
Reviews 164
Mr. Baker
May 04,2024Great service and excellent unit. I've had for about a year now and the performance has been flawless. It was a diy installation and I didn't have any problems. I will absolutely purchase this same unit if I ever need one again. Extremely satisfied Mr Baker.
Barry Bowen
Apr 05,2024Good experience,best price and fast shipping. Had a question and they got back to me quickly. I bought the Mr. Cool 36000 btu 3 zone mini split. Great purchase!
Carol
Feb 28,2024Timely delivery and great customer service
Jiasheng Wang
Jan 12,2024Great engine stand for the price.Very stable and heavy duty, so easy to use and line up.
D. LEH
Dec 12,2023The FrosthubUSA representative provided outstanding technical and commercial support during the purchasing process. Communications and follow up were expeditious and were not limited to just normal business hours.
K. Westfall
Oct 27,2023Packaging and shipping was great. Response time to questions was good. The two zones are performing nicely, and super quiet!
Michael
Oct 17,2023Easy install. Took me 2 full days to install 4 wall units.
Steven Lambertson
Oct 13,2023Overall satisfaction was excellant. Unit was very easy to install, works very well and is super quiet with one exception. The unit I purchased required a 40 amp service and the line input block was not designed to fit the size wire needed.
customer
Sep 29,2023Great customer service, very quick shipping and great communication. If I have the need, I will definetly use them again.
Pete Sweger
Sep 26,2023Great people, easy to talk with, made sure I was getting the right system for my needs, great price, and followed through with communications till delivered. Thank you
cs
Sep 15,2023Great customer service!
Dean R Sun
Sep 10,2023This is the best company ever! Their customer service is too notch! The product is amazing!!!! This is the best product on the market! Also, may I add the customer service is unreal! The customer service is amazing! I cannot tell you how grateful I am to have a company like this with their excellent customer service! I recommend this to any Contractor any homeowner anyone who’s looking for a mini split system!!!
John
Aug 25,2023Let me just say that the service I received was excellent you called to verify that I was ordering the right product before shipping. It was a nice touch. So having said that I was disappointed with the wall mount bracket that I ordered for my Mr Cool mini split. I was originally going to fabricate my own but figured for the $150 ish dollars I would buy the bracket that was made for my system. It is not however designed well. The part is made from stamped steel which isn’t a deal breaker until is found that the full weight of the 27K unit is pivoting on a 1/4” diameter bolt compounded by leverage over the length of the arm. In addition the support is narrower in width by about 1” than the base mounts of the condenser. This means the rubber isolators do not really sit on the brackets and are pulled up into the empty space under the units feet. The weight of the unit on the brackets was so great that the adjusters used for leveling the unit ran out of travel before the unit could be leveled. I ended up adding a temporary support structure under the unit to both level and stabilize the condenser. I will be fabricating a aluminum stand that will address all the problems with this “bracket” and remove it from service. I do have pictures if you would like me to send them. I am happy with the heat pump system although I haven’t run it much so far. You did provide excellent service in getting the product to me. But the bracket was a loss for me.
Tim Hedrick
Aug 24,2023Alex was awesome. I threw him so many curveballs and order changes and he still got it all correct. Double checked all to make sure I was right . During shipping he was very helpful and accurate. Appreciate them and will only order they cool-minisplits in the future. Appreciate all the personal attention to detail and following up .
Teri
Aug 21,2023they work great quite and smooth air. I different recommon them
Stephen Jensen
Aug 14,2023Exceptional service, effort, and professionalism. They even searched on a competitor's site to find the prior generation parts I needed.
Thomas
Aug 14,2023came on time and was placed in the garage
Jim
Jul 14,2023It was actually as easy to install as they claim it is. Still waiting for the electrician to wire it up so hopefully it also works as well as they say it does. Electrician got it going now, couldn’t be happier with the performance so far.
Ronald Ramstad
Jun 23,2023To many emails, texts from.you guys
SHANA STEIN
Oct 13,2024Great engine stand for the price.Very stable and heavy duty, so easy to use and line up.