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Reviews 732
Karolina Jędrzejczak
Dec 07,2018I found room on this website, it cost 266GBP for 4 nights, I filled in all details including my card details and clicked on "pay now". Then pop-up window appeared saying "sorry price just went up to 281GBP"... this is some joke!
Klaus-Dieter Engel
Dec 07,2018warte seit über einem Jahr auf eine Rückerstattung. Stornooption ist wohl ein fake.
CharlieS
Dec 06,2018AWFUL COMPANY. I purchased a stay at a hotel in Bath, paid them the money and got confirmation. The week of the booking I called them to check everything was OK as the hotel had told me there was no booking under my name. Gala Hotels then just told me lies for 3 days saying "Yes, it's all confirmed, the hotel is in error, call them back and they have you on the system now". Over the 3 days, everytime I called the hotel they confirmed there was no booking. I then had to go on the holiday, so with Gala telling me "Everything is confirmed" I turned up at the hotel on the day of the booking to find out there was no booking and Gala Hotels had lied. They royally ruined my holiday and did not care at all. All they had to say was "We haven't booked your hotel, please re-book". Instead, they just took money, lied on every phone call and resulted in me needing to pay an extra couple hundred pounds and book a hotel VERY last minute. Awful company, awful support and a total embarrassment.
Miss Lesley Perrins
Dec 02,2018Do not trust this company, they do not make it clear, when booking, that there is additional payments to be made directely to the hotel.
Mario Soto Lara
Dec 01,2018El sistema me reservo una habitación por error y me dicen que no me devuelven el dinero, nunca recibí un email de confirmación y para colmo no hay nadie que hable español para poder entenderse con ellos. Luego pido ya que no me devuelven el dinero por lo menos hago uso de la reserva y me dicen que no dinero no reserva. Es decir he perdido 400 euros por nada .
Meirav
Nov 29,2018I ordered via Gala Hotels a Hotel room in Paris. The Refund has been received 3 days after cancelation. (612usd). From my point of view - Very good service and price. Thank you!
Jasmina Sarajlic
Nov 28,2018Habe ein Zimmer in München für 2 Tage gebucht. Erst danach las ich Bewertungen und wurde unruhig (falls Stornierung), da mir das Geld sofort von der Kreditkarte abgezogen wurde. Ich kontaktierte daraufhin direkt das Hotel, ob eine Buchung überhaupt eingegangen ist, welches meinte, dass alles bestens ist und sie die Reservierung erhalten haben. Jetzt mussten wir das Hotel stornieren, riskierte es das Geld nicht zurück zu erhalten, da die Bewertungen über diese Website so negativ waren. Ich bekam sofort ein standartisiertes E-Mail bzgl. Storno, NICHT aber bzgl. Rückerstattung. Also nahm ich die paar Euro in Kauf und rief sofort die türkische Kundendienst-Nummer (+90 (850) 360 40 04) an, mit der Bitte mir mein Geld aufgrund der Stornierung zu retournieren. Das Gespräch verlief bestens, die Dame am Telefon meinte lediglich, die Rücküberweisung könnte bis zu 21 Tage dauern. Ich bekam daraufhin gleich ein E-Mail bzgl. Bestätigung der Rückerstattung des Betrages. Jetzt, bereits 5 Tage später, ist das Geld schon in voller Höhe auf meiner Kreditkarte. Schade nur, dass das Stornieren hier mit so einem mulmigen Gefühl verlaufen muss und dass überhaupt ein extra Anruf in die Türkei notwendig ist. Ansonsten alles Bestens :)
JungHoon Kim
Nov 23,2018I booked the hotel in Barcelona from Dec 3 to 6 and got the confirmation at Oct 23. They notified me to change or cancel the hotel, which cost half the distance, on the same condition at Nov 11. So far, no clear reason has been heard, and they continue to accept alternative hotels or force them to cancel the confirmation.
Louisa
Nov 22,2018We booked through galahotels for the lit hotel bangkok. They put us in lit residence, which is totally not the same. The room was very disappointed, small, no balcony as was told on the booking, and not one room one the website was the same we were put in. Galahotels did not want to do anything about this disappointed booking, although we are returning costumers for several years already. This was the last booking for us...
Francisco Meza
Nov 21,2018The canceled my reservation the day of arrival. My 5 year old son and wife had to scramble to find a new hotel. UHHGGG, I hate these guys. Read all the other reviews here. Do NOT use GalaHotels
KM1
Nov 21,2018I have to say from the very beginning, we had no confidence in galahotels.com but we were very pleasantly surprised! In January this year, we booked to stay at a hotel in San Francisco for 4 nights. We’d looked around and given how expensive San Francisco is, we couldn’t believe our luck when we found a price for roughly £600 for four nights (a standard premier room came up around £1100!) So we booked it. And then read the reviews about the site, and instantly panicked. We’d also stupidly paid on a Visa card rather than MasterCard in our haste, so a double worry. Too cheap and absolutely no prospect of getting our money back from the reviews. We emailed gala hotels who replied relatively quickly to say our booking would appear on the hotels system 72 hours before we were due to stay. The response wasn’t in the best of English as Galahotels is based in Turkey, so this added to our apprehension that it could be a scam. We looked up this policy and booking.com amongst others are the same, so didn’t feel totally fleeced. We were still worried though. Between January and September we contacted the hotel directly to see if they had heared of Galahotels.com or had a booming under our name. They hadnt. We stressed ourselves out so much by reading terrible reviews. September came, and I decided to book a hotel with free cancellation just in case everything went wrong. I contacted gala again, 3 days before we arrived. They replied and confirmed our booking was going ahead. We contacted the hotel directly who also confirmed our room was reserved for us. We didn’t believe it until we got there; and we got the key to our room! Also turns out, the urban tax fee was included in our price. So a room, for £600 including tax for four nights was probably the best bargain we’ll ever get! Had we not read such terrible reviews, and panicked, the whole experience would have been smooth and pleasant. Galahotels did nothing wrong but provide us with a great room at a terrific price. I probably wouldn’t book through them again, only because of how stressful the whole situation was - through no fault of their own. We were very surprised and understanbly more than happy that Gala came through! Just make sure you pay on a credit card!
Judith scrivener
Nov 21,2018I normally book with booking .com but tried this site. It had a glitch but the still charged us. We could not get a refund. I don't think they are based in the UK so if you are from UK try someone else.
Jonathan Wang
Nov 20,2018Booked 2 rooms for Las Vegas. Canceled it the next day while the booking was for 2 weeks later. Says it was canceled with no charge. Then few weeks later I'm charge. Over 700$ gone no where. These guys are a fake. Confirmation numbers are not just digits. A confirmation usually has a letter for Las Vegas Hotels.
Liam Streeter
Nov 19,2018Don't expect a refund if you cancel as they will not give it , terrible service avoid at all costs , I certainly will never book anything through them again
Haug
Nov 17,2018Betrug. Best Western Hotel weiß von der durch Gala Hotels bestätigten Buchung nichts, sei aber auch keiner ihrer Buchungspartner. Mussten daher auf eigene Kosten zum hohen Tagestarif nachbuchen. Hotline ist nicht erreichbar, auf diverse Emails wird nicht geantwortet. Geld wurde einbehalten. Geht laut Internet-Recherche vielen so. Wer mit Kreditkarte gebucht hat, muss bei der Polizei Anzeige wegen Betrugs erstatten und dies über die Bank bei der Kreditkarten-Gesellschaft einreichen. Die Gutschrift durch Mastercard erfolgt wenige Wochen später, währenddessen wird die gegnerische Bank interviewt. Da die Firma in der Türkei sitzt, wird das Verfahren später durch die Staatsanwaltschaft eingestellt.
Nick
Nov 17,2018This company is a scam. I booked then cancelled within an hour and after a week, I still am unable to get a refund. When you call ‘no agents are I the queue’ is the message you get before being disconnected. I’m now working with my bank to fight the charge as fraud.
Arry069
Nov 07,2018Booked a level of room and paid extra for it only to find when I arrived that Gala had booked a much lower level of room. (I was shown the actual booking by the hotel). Emailed/Phoned customer service (which is a joke) and they just weren't interested. After two days they then ignored all my emails. They even tried to tell me that the rooms were the same even though they have the two options on their website. Honestly do not use these jokers. Read the other reviews of customer service and make your choices. There are a million and one other reputable companies out there. I will NEVER use this bunch of thieves and wasters again.
Sh Lee
Nov 03,2018I have booked hotels in Strausbourg über galahotels.com. The payment ran over payment in advance. Als I arrived in Hotel, we figured out no reservation has been made. I tried since two months to reach somebody both by E-Mail and by phone. However, without success. After two Months, there is not feedback how we proceed to return my money back. I can advised you not to book hotels from this untrustworthy company.
Julia Soto
Nov 03,2018Terrible experience with Gala Hotels. Reserved online, but confirmation never received. Credit card charged despite no reservation being made. Gala refused refund despite no actual reservation being placed nor confirmed. Went back and forth numerous times about the situation but no refund after three months. DO NOT recommend this site.
Gulbahar Mh. Harmanyolu Ust Sk. Meric Plaza No:10/5, TR 34394, Mecidiyekoy / Istanbul ,
http://www.galahotels.com
Khaled
Dec 08,2018Booked a room in Vegas 3 weeks before the our trip. 2 days before we traveled, we received a cancellation email saying it’s canceled due to security reasons. When I called they asked for a copy of my credit card and photo id which I never been asked this type of questions form any travel agency. Now i booked the same roome for $200 higher. Very unprofessional and unreliable !