goto.energy
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A trusted supplier of green energy to the U.K domestic market offering transparent, sustainable value for money to our members while focusing on providing high levels of service in a competitive market.
Reviews 716
sm
Mar 11,2021My tarrif had nearly expired. Spoke with an advisor called Annie. Explained what I wanted. She found me the best deal, cheaper tariff, cheaper DD, no Messing with finding a new supplier. Very happy with the customer service I received.
Mr Pugh
Mar 11,2021Spoke to the lady on the phone about my meter reading,she was so helpful,helped me out enormously very grateful top class
Alexander McLean
Mar 11,2021Having been recently notified by GOTO that my current Tariff would soon end, I immediately contacted GOTO to request details & how to proceed. All questions were answered & it was confirmed my new & cheaper Tariff & revised Direct debit was set up. This all in the same working day!
customer
Mar 10,2021Very competitice pricing, good comms and easy online access to all account information
Professor Andrew Boulton
Mar 10,2021Excellent service
Barry McGrath
Mar 10,2021Good conversation with their rep on the phone, good deal offered so am staying with GoTo energy another year.
Adrian
Mar 10,2021Useful call centre. tariffs explained. renewal process simple. Quote still cost effective to other providers.
Marion McCormack
Mar 09,2021Have just renewed my dual fuel energy with GoTo, having been a customer since 2020. Stayed with GoTo as renewal was competitive and their Customer Service has been good.
Hugh
Mar 09,2021I have found GoTo very easy to contact and the people have always been friendly and helpful. This and the competetive tariffs have given no hisitation in renewing our contract for another year.
Michael Crealock
Mar 09,2021Excellent professional service which satisfied my queries
Mrs Layzell
Mar 09,2021Telephone staff efficient, knowledgable and polite. Top marks
Mark Rogers
Mar 09,2021I went through Money Savings Expert and completed the application, about a week later I received an email saying they would require a security deposit: "Unfortunately, when performing our credit checks as part of the switching process, we found that you do not meet the specific criteria we require to complete the switch. In order to proceed with your switch application, we would require a security deposit of £1,037.20." I have never been refused credit so I was naturally perturbed and ran an Experian check which shows I have a credit score of 983/999. I contacted their customer service to be told that they have 'specific requirements' and my application came back with a refusal? I am a homeowner with no mortgage, lived in the same house for over 25 years, same bank for 20 years and no CCJ's or defaults on my credit check. Given some of the reviews on here I can only assume that Goto Energy use the credit refusal as a way to improve their cash-flow. Unimpressed.
Sandra Huggins
Mar 09,2021Excellent and efficient service. Takes all the hard work off your shoulders and saves you money.
customer
Mar 09,2021Following telephone call with sales advisor I was happy to be offered a revised reduction in my direct debit
margaret
Mar 08,2021Monthly email advising meter reads due Would helpifmore time given before you are given an estimate reading .
Terence David Hawkins
Mar 08,2021excellant service
Mr Barry Sullivan
Mar 08,2021Good deal and good service, very happy.
Jenny Marchment
Mar 08,2021Good customer service.
Kathleen Heptonstall
Mar 08,2021Customer service is very good. I always get a prompt reply and changes to my account/ tariff are dealt with swiftly.
Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF, Sandwich, GB
http://www.goto.energy
Pamela Rolfe
Mar 11,2021Quick any easy to change to Goto. A vert helpful chap called Ian sorted everything in a friendly but professional manner. A very competitive price for our gas and electric.