goto.energy
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A trusted supplier of green energy to the U.K domestic market offering transparent, sustainable value for money to our members while focusing on providing high levels of service in a competitive market.
Reviews 716
Mr Alcock
Feb 25,2021extremely helpful and informative every time. We are pleased to renew our contract with go to.
Julie, Leeds
Feb 25,2021If there were 0 stars I would gladly tick that box! Please be aware this company carry our credit checks with Experian and then do not tell you why they are unable to provide your energy unless you provide them with a large deposit which they will hold on file - £444.27. Here is a copy of the letter I wrote back to Go To due to being absolutely furious when I have no financial problems and a 99.9% credit score.......... Dear Aimee Thank you for your email. I’m afraid having my own checks in place, I can confirm that you do not meet my specific criteria therefore, I would much rather keep the £444.27 deposit you require in my own bank. I am delighted that you have helped me to make a saving of £51.70 per year further to now signing up with an alternative provider. Thank heavens I never went ahead with yourselves. Your organisation disgusts me as to not providing the reasons why I have not met your criteria. Having spoken to your colleague last night who was no help whatsoever, I’ve now written to Experian from a curiosity aspect to find out what the problem is, but I’m presuming they will ask me to contact you again so I will most likely never know. I am pleased to say my Experian credit score is 99.9% and I’m also £25 in credit with my previous utility provider which is confirmation that I am excellent in terms of my finances. Just to doubly confirm - my going elsewhere is your loss and actually has now turned into my gain!! Do ‘Go To’ energy think they are so elite that they are the only energy provider on the planet. I don’t wish to see legitimate companies stop trading but with your ridiculous and poor processes in place, your unnecessary alienating potential customers and therefore you could be soon in a dangerous situation. I realise there are potential customers who may be in previous arrears, have bad credit score ratings and are unable to cover your costs but have absolutely no idea what the problem was with myself. Anyhow, it all turned out good for me. I look forward to leaving a review shortly to warn others.
Customer
Feb 25,2021These guys were brilliant in helping me deal with a complex billing problem. Really friendly and helpful attitude from everyone I spoke to. Also super quick responses to emails. Great service, which is a rare thing these days.
HEIDEN
Feb 25,2021Love this company Best supplier I’ve used to date Best prices Always on the end of the line for help abc assistance Would recommend them above all else Will not be changing anytime soon
Stephen Bell
Feb 25,2021I am very pleased with the service provided. I appreciate your monthly reminder to read the meter, as we like to keep on top of electricity usage. Also appreciated the advance warning of the end of our current tariff deal, and the clear information about the options on offer for the future.
Danny Reilly
Feb 25,2021Knowledgeable staff GOTO are the first provider I've used that doesn.t keep changing my monthly payment I know I've been in credit for most of the year but when the winter months came the credit has been making up the shortfall, I appreciate some people would not agree with me but for me it works. I hope this year is as good
Edward Baikie
Feb 25,2021Rang helpline lady was extremely helpful and guided me through procedures told me the new rates and cost and completed all that was required for another years supply
Wayne Rowe
Feb 25,2021Shambles no bill for last two months have increased direct debit to unrealistic prices - steer clear Now in credit nearly £1000 !!!! Avg bill £250 !!!! Where do they pluck figures from !!!!!
john garbutt
Feb 24,2021Good Service Fair Prices
Jeannette Crawford
Feb 24,2021simple setup , good pricing, helpful call centre staff.
Lisa Harris
Feb 23,2021I have been with goto energy for the past year and have renewed for another I have found the company to be good with communication and their website easy to use , their pricing is acceptable and any estimation has been realistic. Thank you Mrs Harris
david thompson
Feb 23,2021I had to contact customer services at Goto. They wanted to change my D/D to increase by over £40 @ month. After I explained I did not want this increase as I was always in credit with my account, the young lady understood this & said fine we will leave it as before.
Mark Sharland
Feb 23,2021Existing customer with a 30% increase in my electric price per kW, it was never going to be a great review.
Customer Julie Armstrong
Feb 23,2021No complaint. Smooth running. Quick response
Keith Reedy
Feb 22,2021Effected a switch to GoTo Energy. They tried to take £240 out of my account prior to the switch date and so prior to being legally responsible for supplying energy. They are cowboys. Beware of them, Update: They say read the Terms and Conditions (small print). You don't get these until you have elected to switch. I have no problem paying for energy in advance - but not before the switch date when they are not even the supplier ! They are Cowboys. Avoid ! Update: Again a sneaky response from GoTo which only adds to my feelings of the ethics of this Company. They brazenly don't deny that they take money from you before they start supplying you. You are not told that you will be paying them before they even supply your with any energy until you receive their Welcome Pack by email - after you have elected to switch. So you are paying two energy companies simultaneously - the one you are receiving the energy from and GoTO who take your money before they supply you. They simply want to increase their cash deposits from honest customers. Fortunately I caught them out and will go to a more honest company as I was able to address this within the 14 day cooling off period. But others should beware. I want to buy energy and have no problem paying in advance (note the sarcasm in their response about it being a shock to me !) but not before they become my supplier as I am not a Bank providing an interest free loan to Go TO.
customer
Feb 22,2021Very helpful and renewed policy verbally with a new fixed tarrif which was competitive. Definitely using again
customer
Feb 20,2021Very good customer service and best rates in market. Highly recommended
James Hewitson
Feb 20,2021Really easy and helpful team members
Mr M Emiliou
Feb 20,2021The switch wasn’t the smoothest experience. The also charge upfront a week before actually starting the supply! Customers service needs improvement, they took 3 days to answer my call and aren’t very transparent on my questions. I thought the customers service team leader, that I finally spoke to was not very friendly and not very helpful.
Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF, Sandwich, GB
http://www.goto.energy
James, Essex
Feb 26,2021Call to goto for renewal, answered my questions, progressed in quick easy fashion.