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Gullivers Theme Parks and Resorts are designed especially for families, discover a huge selection of rides, attractions and magical short breaks. Find your next family adventure at Warrington, Milton Keynes, Rother Valley or Matlock Bath.
Reviews 157
Michael Edwards
Aug 12,2021Took grandchildren to the dinosaur park in Milton Keynes. Staff had bad attitude 1 clearly hates his job that much he seemed to get pleasure from upsetting my 2yr old autistic grandchild as that is the only time he cracked a smile. Paying £2.95 for 1 lousy scoop of ice cream is bad enough then being told lactose free ice cream is extra I wasn’t aware that it was acceptable to penalise people for having allergies.
Claire Catlow
Jul 18,2021The staff were very friendly and helpful however I felt the staff at Warrington were over worked. I genuinely felt sorry for them. there was only one staff member serving breakfast . Dinner and tea. They did not catere for vegetarian or vegan and this would stop me visiting the hotel and park as I could not eat anything but chips. The Breakfast was terrible. The food in general was diabolical.
Paul Keaney
Jul 08,2021Customer Service is terrible! Alison to coin a phrase " well if you let me finish and speak!" in particular from head office or sat on her phone more like! Do not use kids pass for any discounts only saved £12 to be told can not cater for a party of 3 as booked up but you can pay full price and still get in!, do not try to reason with these people as they do not care and are still using Covid as an excuse after sitting on their back sides being paid for over a year! "its on the website if you read it" I was told, guess what Einstein its not on Gulliver's or kids pass that you are using all those passes that were booked before the pandemic! I would not mind but I am trying to book for August! and these fools are running family entertainment! joke! Only 1 star because you can not leave a zero, wait until your kids are taller I say.
Andrew Warner
Jun 19,2021Absolute rubbish places to visit. More parks than rides. Rides last about 20 seconds. Took my 8 year old daughter and she was bored after 1 hour. Total waste of money and time. Over priced food and drinks. Off to Blackpool to have a better time. Wish it was possible to give 0 stars. The ridesare like hand me downs from closed down theme parks. They need 2 spend some money on this run down place
Steve Mott
Jun 05,2021On Sunday we arrived and got wrist bands to go to Gulliver's World. Lots of rides were closed, those that were open let customers down by saying they had to close to go for lunch. We went to the hotel with 2yr old and 8 yr old to be told to go upstairs, but the lift didn't work and tired 2 yr old was in his pushchair. We were shown a route around to get upstairs to find our room was actually downstairs. Finally in the room off for dinner. Service took for ever and the choice was burger or pizza. Room was actually quite nice, we had a pirate themed room. Most TV channels reception was too poor to watch. In the morning the only breakfast is sausage or bacon bitty. Needless to say our boys don't eat that. Second day at the park was brilliant, Al rides open and good service.. Pity the hotel is the pits.
Simon Donn
Jun 01,2021This applies to the campsite. This site needs new staff, in particular a new warden. From the start, the unbelievably rude and short tempered warden made our arrival the most unpleasant unwelcoming experience we have ever had at a campsite. As a group of 9 caravans and tents, we experienced constantly changing site rules that made sticking to them incredibly difficult, a rude warden that actually made one of our group cry (an adult). The bank holiday caused the warden a lot of problems, but don't take them out on the people that pay your wages! Problems with the site included lack of toilet paper, dishwashing area with no light bulb (problem washing up after dinner), locks missing from toilets and showers that were mostly cold. All of this would be forgivable if it wasn't for the warden who treated us like dirt. After a long time unable to take a holiday, the customer service here was nil and was not what we needed for our highly anticipated first group rally. We have stayed here as a group before but agreed that we can't go back. UPDATE 16/07: To make matters worse, I received an email from Darren, the Hospitality Manager of Gullivers fun which despite me sending 5 replies to I have not heard a thing. His email : "I have been tasked to undertake a full investigation that covers the feedback that you submitted. Can you please supply me a contact number a good time for me to give you a call.". So not only was my camping experience bad, but there has been further aggravation and time wasting caused by their 'follow up' and lack of action.
Patrick Phelan
May 27,2021Made a booking. Needed to contact someone to change the booking. Rang multiple times - sat through the same 3 minutes of music before being asked to leave a message, but couldn't because their mail box was full. Sent messages via website also go no reply. Perhaps they'll notice this?
Constantine Clarke
May 09,2021It's so useful going to a kids theme park when the weather isn't absolutely perfect. Infact, I recommend it. I went to Gulliver's Kingdom, Matlock.👌🏾 I was my first time there. It's was really clean, staff were friendly, and all the rides were accessible for me and my 7 year old. I don't know what anybody else thought about the place, but this was just me honest experience 🤷🏾♂️ During the rain the rides stay open, so there was hardly any queuing, and you get to cover the whole place. It's worth a look. They have theme parks scattered about. Pay once, then everything in there is free. They even have dodgem cars. And they design it that parents to can join the kids on the rides too (or think of an elaborate excuse why you can't, like for some of the rides she went on alone 😆). But be warned. They said I was very lucky. In good weather they said some of the rides I went on would of been a hours wait. Also fortunately, 50 percent of the activities are undercover. Also when going on rides (not when walking about) kids are required to wear masks.
Nicola yates
May 09,2021Queues were not too bad. Kids got a long time on the rides but not sure if that was a good or bad thing as makes queues take longer The main thing that stood out to me was the amount of litter everywhere. Can’t completely blame Gullivers for this. There were plenty of bins everywhere but unfortunately the place was full of lazy scruffy people who couldn’t be bothered to use them. Still, Gullivers could have had a few staff tidying up after these tramps.
Scott Moore Software
Apr 23,2021Forcing a toddler to wear a mask for entry is appalling.
Emma Harrison
Apr 21,2021SAVE YOUR MONEY!!!!! Children over 3 expected to wear face masks, they don't even have to wear them in school so why is Gulliver's any different?! We had to queue for half hour to get in, fair enough I can deal with that. However on entry, it was clear that there were no social distancing measures in place, the place was rammed!!!! If you didn't have you're own sanitiser on you then you are knackered, no sanitiser in their stations, toilets are an absolute disgrace, no soap, loo rolls etc. 6 of the rides were not working, so if you have younger children like us, then be cautious, there was only a handful they could go on, even then though the queues were horrendous, 20 to 30 minutes to go on a ride for the sake of a minute or 2. I would highly recommend taking you're own food too, again a nice 20 to 30 min wait for food only to be told they have run out of food, the slushes that we ordered were not even frozen properly and my 5 year olds daughter, who's birthday it was, ended up with a big spider in her slush, absolutely disgusting, staff was not bothered, couldn't offer a replacement as they had ran out of slush bottles, couldn't give me refund without waiting for a manager, never got the money back as we gave up waiting. The staff are seriously miserable, didn't speak a word to us. I understand it might be a difficult job, but it isn't hard to at least smile is it!? The place is an eyesore, the whole place needs doing up, I remember going as a kid and it was all so magical, the people, the place and the rides, not anymore. For the sake of £80 - it isn't cheap! Not to go on a handful rides and not come across anyone smiling either! I have sent a complaint through you're online platform but surprise surprise you haven't acknowledged it never mind replied. Going by these comments it looks as though you won't ever reply. So much for customer services, something needs to be done about that, money grabbing monsters. Until I hear back from you I'll not visit and I will be sure to tell as many people about our shocking experience as possible.
Stop the scam
Apr 16,2021Absolute disgrace that this company are requiring children to wear face masks. No scientific papers have ever been produced on face coverings preventing transmission. Draconian measures such as this are not only physically harmful but psychologicaly traumatic on our children. A face covering is a medical intervention one of wich should never be forced on people especially children. Businesses such as these need to understand that they are complicit in putting the health and wellbeing of children at risk.
Madison Crilley
Dec 24,2020Absolutely horrendous experience. Not covid secure at all. The place was beyond filthy and run down. So disappointed with the entire experience and would never return. If you don't want COVID, then I wouldn't go there. Breeding ground for COVID and misery.
Janet Rice
Dec 22,2020Dirty. Unsafe! Went yesterday and felt really unsafe. No regular hand sanitizer stations. Food areas disgusting. Tables were not being wiped down. Food was cold and the burger I had appeared to have been reheated. Staff were not very knowledgeable and although I welcome covid secure businesses being open this is NOT one of them!
Natalie Francis
Dec 16,2020Had the winter wonderland booked for tomorrow. Booked it in November. Just had a phone call from Gulliver's telling me they are cancelling my time slot. No explanation why, apparently website error. The person I spoke to couldn't even careless. I had taken time off work, sorted my other children out as they had school. Gulliver's cancelled on me less than 24hrs before I was suppose to be there. Very disappointed. My son is extremely upset. Very poor customer service.
Jill Douglas
Dec 14,2020I visited Gullivers World Warrington yesterday. As a grandma I wouldn't have gone but my daughters husband was ill. We had booked a slot on the 4.30 train. We arrived to queue at 4.10. We had to queue for 50 mins with 2 toddlers but the issue was that there were enclosed passages with no markings except in one small place and no social distancing or anybody on duty to remind people or to enforce it. It was really dangerous. It was a queue of at least 100 people literally with no distancing whatsoever and no compulsion to wear masks whilst queuingIt broke every covid rule in the book. I left the queue as I considered it too dangerous. I complained to 2 staff who though helpful said it's awful I agree. On the way out I asked 2 operatives who I could complain to. The best answer she could give was that people had to take responsibility. I responded that whilst open they should follow covid rules. I cant see family at home but apparently can queue back to back with 100 people. This should be closed down and I am sure that it would be if the council inspected the Polar Express at the weekend. I am now sweating for 5 days to pray and hope I didnt contract covid from any of those people. It was a shame that this queuing system overshadowed the beautiful father christmas and amazing grotto.Totally, totally unsafe. DON'T GO. Worse fact was that I rang this morning to speak to a manager and they wont take complaints over the phone. Writing a letter means that they will probably have another 7 days before anyone sees it. Totally unconcerned that the phone call was about safety in the park hence another 7 days of covid spreading possible. DISGRACEFUL
Kat
Nov 17,2020Went to gullivers kingdom to give benefit of the doubt after a poor experience at gullivers valley. This was the total opposite of what we’d previously experienced. We loved it and had a great day. Lots to do, great social distancing measures in place. We will be back
Deb
Oct 27,2020If you have dietary requirements this isn’t the place to eat. If you are Coeliac you will be offered a jacket potato or chips. And no separate prep area. I would strongly recommend you take you own food if going for a day out
Greg Hargreaves Watts
Sep 09,2020Gullivers World Warrington.... beyond appalling. Recently visited Gullivers World Warrington on 27th Aug.... prior to visiting I spent 3 days trying to call them with no answer and none of my voicemails were returned. Their Twitter did not respond when tweeted or DM’d. There was no info on pre booked food and no choice of food. The lady in the food area was very rude, after seating myself and my daughter she served 4 tables that seated after us before we were served. The food was over cooked, the turkey dino’s my daughter had were that over cooked I knocked them on the table like a hammer... the food waitress refused to replace or refund. All drinks stations had either broken coffee machines or stated they were not serving coffee. I spoke to a manager on the day about our problems and was asked to leave, I have submitted complaints through the GW website as advised...... none of which have had a response.
Shackleton Cl, Old Hall,, WA5 9YZ, Warrington, GB
http://www.gulliversfun.co.uk
Deborah Burrows
Aug 18,2021I have been trying to leave multiple messages from last night and this morning... the booking is wrong and I need to speak to someone as we ca not go on the day that is booked... keeps saying all operators are busy.. its booked for today and no one is available to talk to...I've left emails as well..not happy at all.