I recently had CTCA scan and ECG at VCL Surrey, and was very impressed by its friendly supportive environment and competent staff.
Friendly and efficient staff. Seen on time.
Very reassuring and helpful staff
Friendly, professional, kind staff
Very efficient service and extremely helpful staff from start to finish
The admin team I spoke to were great and answered my many many emails and questions and were always happy to do so. Every member of the team was lovely and the place was easy to find. The only thing I’d say would be good to change is change the wording to are you sexually active, not just are you active as I so nearly said yes I’ve done 2 hours this morning - me thinking gym!!!
I was very impressed with the staff at VCL and how my treatment (a CT scan) was handled. They were efficient, informative and friendly. I couldn't have asked for more from them.
See comments below. The wide bore scanner made the experience less claustrophobic than it was ten years ago. And it only took 45 or so minutes. I look forward to going in another one in ten year's time :)
The people dealing with the process on the day, especially Laura the Senior Nurse who explained everything and the two radiographers.
First class caring experience Kind considerate staff who explained constantly every throughout every step
I attended for a CT Scan and was provided with a warm, friendly and exceptionally professional experienced. The staff are so welcoming. Dr Leatham is incredibly thorough and explained absolutely everything from the procedure which was undertaken as a diagnostic tool, to the prognosis following the results. I felt completely at ease and comfortable during the procedure and was well taken care of afterwards. I am extremely confident and grateful to be under the care of Dr Leatham and his team. I highly recommend VCL Surrey.
Fantastic and well drilled team making sure the experience was not an ordeal.
From the moment I walked into the centre I was made to feel very welcome . The professionalism of all the team came across immediately and any preconceived anxiousness I was feeling quickly dissipated as their explanations were clear and comforting.
Great atmosphere, absolutely great experience i ever had . After appointment coffee was delicious
The team were very professional, friendly and patient!
Very professional, yet friendly and relaxed. Clean, organized environment. Excellent communication all the way through each step and great team!
I would like to share my experience with Heartscandirect, it's staff and Dr. Leatham, my cardiologist. I have been unfortunate to have had challenging health issues over the past 1 1/2 years and have seen quite a few consultants. Unfortunately, none of them could figure out what is causing my symptoms. Additionally, none of them could measure up to the quality of care I have received from Dr. Leatham and his brilliant highly trained and understanding staff, led by Emily who was my initial point of contact. Everyone at Hearscandirect has made me feel as though I truly do matter, and I thank you all from the bottom of my heart! Lots of love to you all, and thank you for finally providing answers to my health issues, which are all fortunately, positive.
I came into VCL after they managed to book me an appointment within 24 hours. I had a heart scan where they immediately noticed a high percentage blockage, I took myself straight to Epsom A&E and was fitted with three stents and two balloons. The service that I received at the VCL possibly saved my life. Thank you guys !!
The service was excellent. The staff were all friendly and helpful. Emily was also a great help throughout. Thank you all very much.
David
May 09,2024efficient, friendly, professional service