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Reviews 114
aturner
Aug 15,2014The director is STEVEN MOFFFAT of Edinburgh
Deborah Sharp
Jun 16,2014I have also experienced exactly as others have posted. I ordered a TV media unit for £345 on 2nd June 2014 from Hip Furniture. I received a Paypal confirmation of my payment immediately, but did not receive an order confirmation from the company. After ringing different phone lines and only hearing an automated message, I then tried emailing them and asking a question through their website, but did not receive a reply to either. This rang alarm bells to me, so I searched their name and found this site. On 3rd June, I called Paypal who was able to escalate my dispute to a claim straight away and they were able to put a hold on the money. I have received an email from Paypal on the 14th June, 11 days after contacting them, to say I will be receiving my money back. I finally received an order confirmation from Hip Furniture on the 5th June advising the order was being worked on, but true to form I never heard anything more! Please stay away from this company and their many other fraudulent websites! If you have purchased an order and used Paypal as your payment method, then please contact them to see if they can help you also!
Alex Main
Jun 13,2014Hi guys I worked with huan the company behind boohoobaby and the other 13 websites such as hipfurniture and gardenersworld.com. And I was only working there for about three months untill the boss started treating stuff unfairly and not paying me the right wage. But that's all huan is out to do is scam people for there money so I would advice everyone who reads this to stay as far away from this site as possible or be ready to get scammed. Thanks
kirstieb
Jun 12,2014Please reply to Soumya's email below - the more people he has when he tries to get something done about this the better
J, Essex
Jun 04,2014Same story as all others. So wish I had done my research. Bought an item but then had no email confirmation. No subsequent correspondence with company. Office number says to call back between 9 and 5 even if you are calling in that time. No answers to emails. One big con.
Janet
Apr 22,2014I had same experience as other reviewers. Excuses made then phone unobtainable. As I paid with debit card have no protection. My bank NatWest first gave me hope as card is Visa but then replied they cannot deal directly with retailers. Can the website be removed?
Keith Ellis
Mar 18,2014DO NOT DEAL WITH THIS COMPANY OR THEIR ASSOCIATED COMPANY GARDENERS WORLD AS THEY WILL CHARGE YOUR CREDIT CARD AND NOT SEND YOU ANY GOODS. THE TELEPHONE NUMBER THAT OFFERS 24 HOURS SALES SUPPORT HAS BEEN TURNED OFF AND THEY DO NOT RESPOND TO E MAILS. THEY ARE JUST OUT AND OUT CRIMINALS. HAD TO RESORT TO GETTING MY BANK TO DO A CHARGEBACK AS THEY WOULDN'T DELIVER GOODS OR REFUND PAYMENT
John Martin
Mar 04,2014I made a purchase from Hip-Furniture on the 21st November 2013 for £310. Once I found out that they could not deliver the goods purchased within the time frame they had indicated, I requested a full refund. This was done on the 5th December .I received a confirmation of the refund on the 20th of December.However, the money never came through!!. I contacted my bank to make a complaint, however, I was told that the bank require confirmation from Hip furniture that the refund being processed was to credit my account, in other words, the refund confirmation needs to show the credit card details. Hip furniture have not responded to any correspondence that I have sent them so I doubt they will respond to my bank! Taking them to the small claims court would likely cost me the same amount as what they defrauded me. So they keep flying under the radar!!
skchatterjee
Feb 10,2014A lot of people have fallen to victims of this criminal organisation - a group of companies under the name of hip-furniture. I have received quite a few emails from people affected, as well as phone calls detailing their perils, & postings onto this site. Some have gone to the police, BBC watchdog, the trading standards, their banks, action fraud - but not too surprisingly nothing much has happened. The criminals behind hip furniture enjoy & continue their activities with all the powers to be turning a blind eye. It seems that UK has turned nothing worse than those corrupt nations that we all know & hear about in the news - with poor laws & poor implementation of the rules. It's quite sad to see that many people have yet to receive their hard earned money lost where-as hip's gang continue stealing through their website. I would like a petition moved on this - so am encouraging all those affected to email me on [email protected] with a summary of the event/how they've fallen victim, & I shall take it to the highest authority in the country to create enough noise to shake the nation! I've done it before with MFI, so can do it again! If anyone wishes to speak to me, then it's on 07432450116.
David Mitchell
Feb 09,2014Where's Trading Standards when you need them - this company needs removing from the internet so no one can place any further orders with them as they are clearly not honouring them but pocketing the cash. I am in dispute with them via Barclaycard for £295 where they took my money when the goods were discontinued and have not refunded after multiple attempts/ methods of engagement. Does anyone know the owner's details to bombard him with complaints?
Ingrid
Jan 31,2014Does someone know how to contact this company? Their phone is disconnected, they don't reply to emails..; Does they still exist? I have placed an order 2 months ago with them and I still waiting for the delivery (whilst they said around 5 working days at the time I've placed my order) Many thanks
stillstanding
Jan 23,2014I bought two items of furniture, then cancelled my order. Unfortunately, on this occasion i didn't pay by credit, instead by debit. Having cancelled the order they assured a refund. I assumed it would be refunded immediately as always, however, 2 months later noticed that they had not debited my account. I contacted customer service who said they had processed the refund again and would take up to 72 hours. Still no refund 7 days later. Contacted customer service again on two consecutive days and still waiting for a reply. What i can i say, they have my money and wont give it back. I assume this is stealing?
Liam Mahoney
Jan 13,2014Ordered a dining set in mid november 2013. Due to hip having difficulties with their courier for several weeks we decided to cancel order on 6th December. To this date despite written promises we are yet to receive our refund. The company is part of Huan Group which is headed by Steven Moffat. Huan Group disolved on 20th December so anyone in a similar position to me would be advised to take legal action directly against Moffat. Hip are still trading. Avoid at all costs.
LDT1
Dec 24,2013Below average customer service but did receive the items ordered. Without boring all with detail, Hip Furniture were slow in paying their supplier who was delivering the chairs directly to me. After a worrying couple of days during which my emails were not returned, they did pay and the chairs are fine. I too, as have others, tried calling the 0131 number provided and was assured someone would telephone me but no-one did. If you do use this company, I would advise paying via credit card.
Tracy Ann Horscroft
Dec 18,2013I am one of those who wished they had read this site first...I always do my homework. ..but due to my mother being diagnosed with cancer...I order a folding butterfly table set from them for her...so we could have a proper sit down family meal at Christmas...and have been fobbed off since...the gardeners world number which I got from a comment below did work..until today...the huan company who is behind all the little companies. ..should be disgusted in there theft of money from us all...and the misreprisentation to customers...they seem to be out to just steal what they can..and have no conscience. ..should not be allowed too trade
Lindsay Brown
Nov 30,2013Having read review below, I wished I'd visiting Trust Pilot website before placing our order. We ordered a month ago and spent £780. Like the reviews below, was fobbed off with excuse after excuse. Sent email which was not acknowledged. Today horrified to telephone and find number unobtainable. Have read with interest the review below about contacting Watchdog and the like and shall definitely be doing so. This was furniture for newly decorated and carpeted bedroom. Can't order anything else until we're placed back in funds from this bunch of idiots at HIP-FURNITURE or by my credit card company which is obviously going to take time. From hacked off of Hertfordshire :(
Harold Eatock
Nov 29,2013The telephone number for this company has been disconnected or discontinued according to the BT message. They don't respond to emails. Is the company still trading? We are still waiting for an order placed on 13/11/13. The money was taken immediately. Have set a dispute in train with the credit card company. Try 0131 225 7830 They will answer as Gardeners World but it is the smae receptionist for about 20 companies including Hip Furniture all operating frm the same address, The receptionist can put you through to Hip Furniture. The parent company is called Huan co uk
LeoA
Nov 11,2013Ordered lamp, no lamp arrived after three weeks. Lots of ignored emails and promises of call-back. After two months they agreed to a refund which never materialised. I made a complaint to my credit card company who were none too helpful until I started quoting the Consumer Credit Act. I've learnt a lot about consumer law though. At one point the guy I spoke to said "we only call you when we have something to tell you". When I suggested a reply to acknowledge receipt of a complaint I was stone-walled. Appalling customer service. Ten years of online shopping - never have I met such s#%t service. Went to BHS and was treated properly by professional staff.
Duncan Waller
Oct 27,2013same as previous posts, they string you along, gladly taking your money but failing to deliver and refund
111 George Street, EH2 4JN, Edinburgh, GB
http://hip-furniture.co.uk
Greekgirl
Nov 17,2014last year i returned from living abroad, i needed furniture fast but did not have time to trawl the shops, i bought a sofa bed from hip and even though they were based in Scotland and i was in the north west of England my sofa bed was with me in 3 days and delivery was free, i then ordered a king size mattress and the same service was great again with me in 3 days no delivery charges.