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Reviews 182
IMC-S
Jan 06,2021Excellent service as usual, even in the busy period up to Christmas. Delivery as advise, great availability of items. No doubt we’ll be ordering again.
Brian Feldman
Dec 25,2020Excellent service. I needed advice to choose a stick for my grandson and was able to select both stick, ball and mouth guard. More than that I ordered the items 3 days before Christmas and instead of the expected delivery in January we received the parcel the next morning.
Simax
Dec 21,2020Dreadful service - avoid I ordered a hockey stick for my son in November hoping for Christmas delivery (advertised 3-5 day delivery). All paid but no hockey stick by Dec 21st. No response to emails. Phone line - automated response to say nobody available to answer any calls despite ringing between 10 and 2 as per website Eventually had email then phone response (nearly 4 weeks post order) - unable to complete the order till next year. No attempts to remedy the issue. Fairly insincere call handler Contacted Cricket-hockey.com - order accepted, guaranteed next day delivery and same price. I called to confirm and spoke to a really friendly call handler. I would definitely avoid hockeyfactoryshop.com - unreliable, poor contact
Aga Pasik
Dec 17,2020I would mark the company -5! I have ordered a hockey stick for my son (£80+) for his b'day present - nothing arrived. Don't buy from them, I don't know how it's possible for them to have over 4 stars on Trustpilot!!!
JB
Dec 01,2020Hockey Factory Shop have one of the best customer services teams I have encountered. When my item was not in stock, they promptly offered an alternative. There was no delay in the delivery of the hockey stick. Then, a minor issue was raised post delivery, which was dealt with promptly by the customer services team. Will certainly be purchasing from Hockey Factory Shop again. Also, they stock an excellent range of products and at very competitive prices.
Gail Bearman
Nov 09,2020It would have been 5 stars but Hermes messed up on your delivery. Great Stick 🏑
alandaniels
Nov 04,2020Best Customer Service EVER....Highly Recommended A++++ PLUS. Not often you can praise a company for Customer Service, but Hockey Factory Shop is one of those.
Adam
Aug 17,2020Had two recent purchases, one of which where we were offered a very generous swap for an out of stock item. Very happy both times.
Bev
Jul 17,2020Great products, delivery updates, and prompt delivery
Mae Reineke
Jul 17,2020Very quick and efficient. Brilliant price
Sarah Coghlan
Jul 17,2020Ordered two products and paid for delivery. I wanted to exchange one of the items for a different size but i was told I had to return the unwanted item and pay to do this and then reorder in the size I wanted and again pay for delivery! Most companies offer free returns or exchanges now so was very disappointed that they wouldn’t! Ordered the size I want from somewhere else now because of this!
Alexandra W
Jul 16,2020Great customer service! Really helpful!
ella
Jul 15,2020Been waiting 23 days for my order of 4 items, when we called the centre the man was rude and very unfriendly. Definitely never ordering from again, this isn’t uncommon. My Mum has the exact same problem 2 months ago where the centre lied and blamed the delivery company saying they ‘lost the package’, but just hadn’t sent it yet. The man was rude on the phone to her, too.
JON DRURY
Jul 12,2020Very good value in the sale - got some good astro boots and a really nice stick bag at a fraction of the normal cost. Delivered quickly too. Excellent.
Alex Yeung
Jul 11,2020Competitive pricing, delivery as advised on the website, error was made but rectified.
Claire Williams
Jul 11,2020Good website easy to navigate, best prices I could find anywhere else. Really quick delivery and my daughter is very pleased with her new hockey stick- thank you!
M. Smith
Jul 10,2020Very poor customer service. Buy with caution. I bought some GK shorts that had to be returned for a size exchange. Instead of processing the exchange they processed a refund and then put the price of the shorts up by £60. Won't be buying from Hockey Factory Shop again.
Chris Shaw
May 05,2020Excellent stick and service especially during this period. Will certainly be ordering again.
Justin Freeman
Mar 06,2020Bought four OBO face masks - total order size about £250. Delivered according to plan and the larger size ones are just what we wanted. Two smaller sized masks have loose foam padding inside which has not been attached properly. This makes the masks unwearable as the foam is a safety measure and if it falls out would be dangerous to Junior players. Contacted the firm straight away ... not great customer service if I'm honest. But as requested sent photos detailing the issue. Clear to see what the problem is but I'm being asked to cover the costs of P&P to send them back to them.
Tom
Jan 06,2021Not a lot to say really. I ordered a few bits based on the low price of the ASICS hockey boots. Easy to order, competitively priced, and arrived within the expected delivery window. Would order again based on the ease of the whole process.