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Reviews 182
Beryl Holmes (Jane Walker)
Oct 17,2018ORDER RECEIVED VERY QUICKLY VERY GOOD SERVICE
Julia Hawkins
Oct 17,2018Very good service
Marcus
Oct 17,2018Great choice of products, My son is very pleased with the Adidas shoes and they were very good value.
Sean Dickinson
Oct 17,2018Great company to deal with - top quality products, communications and after care.
L J Boyd
Oct 17,2018Good price, good delivery time.
Julian Monk
Oct 17,2018Excellent service - there was a small problem with my order which was quickly corrected. Highly recommended
jeremy sparrow
Oct 17,2018Great service and very helpful
Mr J Gill
Oct 17,2018Always a seamless process with HFS...great prices, choice and very efficient!
Nirav
Oct 03,2018Should have read reviews here before ordering from these guys. bought a hockey stick for my son. recd it he tapped it up a few times(5 mins) and didnt like it. requested an exchange and they said its been used!!
Ben Tancock
Sep 25,2018Ordered a pair of Mercian shorts with next day delivery at an addition cost, received a text the day after saying they were out of stock. Ended up taking over 2 weeks to arrive. Not a very good system if a customer can buy a product for next day delivery if they haven’t even got them in stock. In the meantime I bought a different pair of shorts for next day delivery, the exact same thing happened. Terrible service
Richard Clark
Mar 29,2018Read the reviews and it was a bit mixed, but I ordered a hockey stick and it came 2 working days after I ordered it - no issues with the service at all.
JoMat
Feb 19,2018Seem to repeatedly fail to actually have in stock the items/colours ordered - if I'd wanted red I wouldn't have ordered blue.. avoid.
Carrie Edwards
Aug 07,2017I wanted some Adidas 3 stripe in red and this was the only place I could find them. I have to admit I was a little sceptical about using a website I'd never heard of but I took the chance and I have to say I am extremely happy. Delivered within 7 days and fantastic customer service whom responds quickly to email. Thank you
James Gillan
Jul 22,2017My first time shopping with Hockey FActory and I was very pleased. My item was delivered within 2 days on the free delivery option and I got an hour delivery window sent to me from DPD via a text message.
P. McNally
Jul 20,2017I had a great experience. There was one of the 4 items I ordered out of stock, but they explained I could wait or take an upgrade replacement for the same price. So I did. Very happy - it all arrived the next day. Great service.
Sam
Jul 04,2017Terrible company to shop with. Placed an order, they then said they didn't have what I ordered. They suggested something else which I accepted and then they shipped the wrong item! Then they asked ME to pay for the return and wouldn't cover the full cost. Do not use this business
Kyle
Jun 15,2017My order came through on time with regular updates regarding delivery and the product was exactly as expected.
Mr JG
Apr 03,2017Shocking service. The stock they suggest via their website is available, probably isn't. Their strategy seems to be to get you to spend with them but then they text you the following day to say they don't have it but they try and palm you off with different sizes or colours etc. And the attitude of the employees is a disgrace.
Customer
Dec 12,2016The Hockey Factory Shop is just not worth the hassle! Worst customer service ever and delivery took over 2 weeks. Furthermore over priced!
Will Trigg
Oct 17,2018Generally really good with the best prices compared to other online suppliers. Occasional hiccups with deliveries and back orders but otherwise very reliable.