To leave a review you need to be logged in
HomeProtect plans offer comprehensive protection against the high cost of repair or replacement of properly maintained major systems and appliances. A policy holder calls our claims center and pays a modest service call fee per claim when a problem or repair need arises.
Reviews 88
anet guess
Dec 07,2024They lied and said it was mandatory that I have it and that they were the underwriters for my home reverse mortgage they lied the way you can buy house insurance from any company you can get a home warranty from any company they are not associated with my home reverse mortgage they lied they took a lot of money when you can get a home warranty for less than 1/3 of the price that they will charging they will pushy insisting threatening do not fall for that company even one of their phone numbers comes up as a scam they don't always answer it warranty from someone else
Spam Victim For Years
Sep 14,2024Bogus liars. For over a year have said they would stop sending their absurd, sleazy marketing but has been a LIE every time. Then they send more that say "this is our third attempt to contact you"... so you call again and say you are already covered, do not trust them because they cannot update a list, and the boiler room worms still try to sell you bogus coverage. Atrocious liars. The worst of the worst.
Walter Hynson
Jul 25,2024As a new home owner after receiving 3 letters from them I called and spoke with Roxanne Verino who told me that my mortgage company required me to have this coverage ,I responded by telling her that if the mortgage co required the coverage it would have been on my "to do "list from the mortgage company ,then I was told that my neighbors have this program and I offered to speak with them and call back but oh no you cannot call back because if you do not buy this program right now your home will be REDFLAGGED and you can never get it again .Well I explained to her the LAW about fraud over the phone and then she hung up .
FC
May 16,2024Home Protection USA tells you they will provide insurance for the inside of your home (could barely explain what the policy limit was). Only as $75 deductible every time you needed a tech to come out. Roxanne Verino tells you she will personally tend to all your calls and that you have 30days to cancel/change your mind although she knows you won't because it's an incredibly affordable plan. For this reason let's just process the initial payment of $295 to lock in your rate today, Friday the 10th and all you pay is $219 beginning June 1st every month for 18 months protection is good for 3 years, so you are getting the rest free! I wish cursing was accepted. What a bser. I called back Monday, Tuesday and today to cancel and get a refund and they keep telling me they will call me back and that I only the call from the day prior is there so I should wait for my call tomorrow. I asked for cancelation on the spot again and they said they cannot do it to just wait for the call. I also asked that the cancelation document and any document be emailed to me as promised by Roxanne Friday and guess what they replied-can't do that I don't have access to it wait for your call. So I called my card and disputed the $295-goodbye b**ches. Don't fall for this please.
Buzzsaw
May 04,2024Whole new level of scumbags here at Home Protect USA. They send out mailers that look to be from a federal agency "respond to this notice requested". Misleading and designed to make older folks open it. When I called to have my Fathers name removed from their mailing list the phone jockeys wont budge!!! Come to find out they only get paid if they sell a warranty, no sell no pay! So they are very aggressive b vulgar and rude when they find out you have no interest. I am just trying to protect my Family from this fraud warranty racket. BEWARE!!!!
Annie McGhee
Mar 12,2024Being introduced to the Hardship Program. The representative l spoke with was very easy to talk to..
Sharon Francis
Feb 13,2024This is the second time I’ve done this. I felt she really cared about my problem, was extremely gracious and easygoing. I asked for her name because if I had another problem I would absolutely call her.
Randall Mckinney
Feb 13,2024Customer rep. Walked through my bill and explained and answered all my questions in an excellent way.
Gordon Barnaby
Feb 06,2024This company is a total scam!! They have no problem taking your payments, but you can never get anything covered. By the time you realize you are paying for nothing, you are out of hundreds or thousands of dollars. Save yourself the aggravation, avoid them completely.
MELVIN SIMPSON
Jan 09,2024Very informative and clear. Helpful with explanations. Accomidating.
Grace McDuffie
Dec 23,2023Pleasant voice
George Shirley
Dec 05,2023Efficient.
Jim
Dec 05,2023Deangelo was a superb professional, very helpful, interested in my concerns. and conveyed a strong interest in desire for a favorable outcome.
Hudiburgh
Dec 01,2023I can tell by reading the positive reviews that they are not legit. This company does not even have BBB rating. Their notice today says my coverage may be expiring, have had this house since 2013, never had their "service," so they are lying.
gary mcintyre
Dec 01,2023He got me to sign up, so he has to be good.
Bobbi
Oct 31,2023Justin was very nice and professional
Christina Trotter
Oct 20,2023She was very nice and very kind to me and she asked me and assured me that they are going to do anything to help me and make sure that I can do everything for myself , she understood my disability and my family life and that I was very grateful for everything she said and told me to help me with my house repairs because it isn’t paid for by my insurance and to make sue I absolutely didn't need anything for your services 🙏👍
Shari Schlosser
Oct 05,2023Jarred explained everything very well add very l easy to work with. Seem very confident and comfortable with his presentation.
MLM
Oct 03,2023The customer rep was very courteous and caring. She provided answers to my concerns and put me at ease.
Debbie
Feb 05,2025I don't even have a policy with this company, and they keep sending me letters in the mail (with a policy # I might add, that looks an awful lot like my real homeowners ins policy...tricky) regarding home warranty coverage, and that if I don't call them within 5 days, my eligibility will be revoked and I could have loss of coverage....WHAT COVERAGE! WHAT A TOTAL SCAM COMPANY, BEWARE!!