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Hope Valley is a family-run business specialising in everything for Horse and Rider. A leading UK Equestrian retailer bringing the best of equestrian brands, at the most affordable price!
Reviews 435
Customer
Aug 30,2023Easy to navigate shopping experience, super pricing/stock, and excellent delivery turnaround.. very impressed.. my children love their wellies and are excited to wear them to school and nursery! I’ll certainly return for future purchases 😊
Rachel Hammond
Aug 18,2023Thank you so much for sorting out a Charles Owen hat for my daughter after been told at another retail store that nowhere would have a hat to fit her head. She wore it for 3 long days at pony club camp and it is perfect! Both George and Jo went above and beyond and were so helpful and patient. Thanks again. Excellent service!
Mrs Barbara Robinson
Aug 11,2023Had 2 recent dealings with Hope valley saddlery, one an outlet sale and one on line auction, so pleased with both dealings I contacted their customer support to say thank you.
Christina Bird
Aug 09,2023My new jodphur boots arrived quickly. Good value for leather uppers. Sturdy boots in a nice dark brown. Accurate fit for foot size. Nice round toe. Happy with product and service.
Jacqs
Aug 07,2023The most wonderful company to deal with. Actual people behind a successful online company. Will always come back to you if ever you have a query. Do their utmost to keep their prices competitive. Love their sales and rely heavily on them having a few horses. I wouldn't use anyone else now. Love Hope Valley Equestrian. Simply the best.
Sophie Adams
Jul 31,2023Fine if you have no issues. I bought an item that was not fit for purpose, it broke when I was using it. Had only had it for a few days, took it back with my receipt to get a refund, to be told that it would be sent to head office for them to then ask the manufacturer for a refund. I waited 7 days and several phone calls later I finally got my refund. My contact of sale was with Hope Valley and a refund should have been given immediately. They seem to have made up their own consumer laws and are not allowed to use common sense to give a straight forward refund. I work in retail and find this bizarre to say the least.
Lyndsey Scott
Jul 30,2023Excellent service from this customer focused business. Very quick to respond to queries and extremely helpful and polite. Overall, I was very impressed and will definitely recommend.
Chris
Jul 22,2023Regular visits to Conglfeford store- prices frequently different to the marked up price - often charged wrong. Online order, paid for next day delivery on the Monday…. Not dispatched until Thursday after chasing for the dispatch- having paid for shipping. Now being delivered 1 day late. REFUSED TO REFUND SHIPPING FEE AS ONLY A DAY LATE??? I give up with this company - they have been a pain every time we have visited. Although the products are good quality, the management and operation of this business is substandard
Charlene Todd
Jul 22,2023Wow just WOW what an amazing Company with amazing Team, (EVE). I had an issue with a rug and it was promptly sorted, In a kind helpful and professional manner. Eve in customer services was just fabulous. Clearly an asset to the Team. Thank you I will definitely buy from with confidence again.
Carol
Jul 19,2023First class service. Customer service was swift and very helpful when I had a query no my first order. My body warmer was excellent value, very well packed and arrived the next day! Many thanks to the team and I highly recommend.
Sharon
Jul 15,2023Great communication and customer service thankyou. My initial enquiry was if they would be able to deliver by Royal Mail and it was great that I could choose that option just by sending an email after I placed my order. It was communicated that I needed to wait for delivery of one of the items but the main delivery arrived quickly with Royal Mail. Thank you so much
Linda Allen
Jul 06,2023I've recently made two on-line orders for fly rugs which haven't been available anywhere else. First one arrived 2 days after ordering - second one ordered last night and today I received acknowledgement and confirmation goods had been sent! It'll ..probably arrive tomorrow - and I'm on the Isle of Wight. Sale goods are tremendous value too. SO efficient!I Yep! Arrived this afternoon ......
Cerys Ann Butterfield
Jun 28,2023We went to hope valley Kelsall for a body protector fitting, Jo fitted me thoroughly but efficiently, really friendly and helpful, made the whole experience really pleasant
Fiona Foran
Jun 25,2023Super place to shop for all things equestrian. Made my experience as an international customer absolutely trouble free. Love this shop and I highly recommend!!
Ruth Clark
Jun 21,2023From ordering, dispatch to delivery absolutely 💯% recommend this company. Had a jacket from them and Love it, thankyou Hope Valley Saddlery 🙏
S McElroy
Jun 16,2023Placed an order with several online equestrian clothing providers and Hope Valley were first to send my order, I received their order before all others, good value products and great customer service when I returned one item and the return was acknowledged within a couple of days of leaving my hands! Thank you I’m still waiting for some clothing from another online company, placed at the same time as Hope Valley and I’ve received and part returned my HP order before the other company have even sent my order
Sophia Royle
Jun 16,2023I had a really great experience with Hope valley Saddlery and their customer service. They handled a stocking issue really well, quickly and with a great outcome. They were professional and super friendly throughout… I’ll be back!
Catherine Buchanan
May 18,2023Ordered my Charles Owen helmet. It arrived very quickly after ordering. Well packaged. Kept in the loop of when it was dispatched. Absolutely delighted with it.
Jasmine Cordy
May 11,2023Not good! Spent just shy of £300 with them! One item wasn't at all the same as the picture advertised, and they sent the wrong boots, I returned them over a week ago now have emailed numerous times asking when I'm going to get my refund, I either get ignored or get told its not arrived with them yet! I will most definitely not be shopping with them again! Currently out of pocket awaiting a refund.
Rockhead House, Staden Lane, SK17 9RZ, Buxton, GB
http://hopevalleysaddlery.co.uk
Miss Wallis Morley
Aug 31,2023I ordered a hat silk, I received very quickly but unfortunately it was faulty. I got in touch with with customer service and let them know. The service I received was fantastic, i was sent a return label, and received my replacement in no time at all.