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Reviews 866
Neil
Feb 16,2023Excellent Customer Service. We booked a London Theatre Break through Hotel Direct. Unfortunately the Hotel made an error(s) and charged us for the room (twice) when it had already been paid for through our initial Hotel Direct booking. This was not the fault of Hotel Direct, however when they found out about it they sorted it with speed and efficiency. The customer service team couldn't do more to help. It's reassuring to book with a company, who you know are accessible when there's an issue and who will do all they can to sort any issues. We would not hesitate to use Hotel Direct again, although with a different Hotel.
Bearpit Vintage
Feb 14,2023Stayed in central Dublin for the weekend with my sister. Booking was super easy, fantastic customer service provided by Hotel Direct. Hotel was fab, rooms super clean and breakfast was diverse and great quality. Overall fantastic stay, will definitely book through Hotel Direct again.
GT
Feb 12,2023We were due to fly to London from Scotland on 3rd Feb 23. My husband fell ill and was admitted to hospital for 5 days. On discharge on 16th Jan 23 advised not to travel. We contacted Hotel Direct explained situation but told we would not get a refund or could not move our dates. This was a 60th birthday gift to my husband. I understand we would lose the Theatre tickets but to lose everything is disgusting. We lost £766. Surely there should be an exception under certain circumstances. (Illness) . We offered to show our discharge letter, but Hotel Direct was not interested! Thus company needs to be a bit more compassionate. We received % of our money back from BA airlines. A very disgruntled customer.
James
Feb 12,2023Easy to access, good choices, fast effective service.
Lynne
Feb 12,2023great location
Anth
Feb 08,2023From start to finish the experience was excellent. Booking and sorting was easy and great.
Anna Baker-merrills
Feb 08,2023Website wasn't working great but when I called the staff were very helpful and informative. I even deleted my holiday details and they were happy to resend the details without delay. Great service, easy to book, would definitely use hotel direct again
Leonard White
Feb 06,2023Great hotel, fantastic staff, room and food unbelievable great experience all round well done Would stay again thank you
Phil Atkinson
Feb 03,2023Super easy to book. Great value offers. Very helpful for advice over the phone. Thank you.
customer
Jan 30,2023We enjoyed the whole weekend
Stanley
Jan 27,2023I booked but then found the booking would be impossible for my wife. Called them up half an hour after making the booking and their approach was tough luck mate - you were given the terms and conditions it is non moveable and non refundable. Absolutely immovable and simply happy to hang on to the cash - they wouldn't even consider a change of date. I understand that there is a whole load of small print but I always thought I had some consumer rights (I will of course make further enquiries to this effect) I also understand that companies need to protect themselves but behaviour like this is uncivilised and in my view unprofessional. So I am some £300 out of pocket! I will not use them again and i would advise anyone reading this to think carefully before they do Be VERY VERY careful if you buy anything from them - NOTHING can be changed!!!!! Very unhappy with "customer service"
Danny Young
Jan 24,2023Fantastic! Took our boy to the Chelsea stadium tour and stayed at the onsite hotel. Booking with hoteldirect made it so easy. The tour and hotel stay with breakfast in one simple booking, plus there was a room upgrade we didn't even know about until we arrived! It made the whole experience such a breeze at very competitive prices too. Would highly recommended and i will certainly be using them for our next trip.
Kevan Platts
Jan 23,2023Awesome! Our second trip to London with HotelDirect. We just wouldn't even consider using any other company! How a company from Truro Cornwall can offer such fabulous times in London amazes me. You are simply the best!
Susan Smith
Jan 23,2023Hotel Direct rearranged everything for me when there was a strike with the trains, very efficient and everything went smoothly when I did finally get away - Thank you
Ayesha
Jan 22,2023Quick and easy way of booking show tickets and accommodation. Great if you want to book trains too, takes out the hassle of booking all separately
Lillian Gress
Jan 19,2023The hotel is clean. The staff are very helpful and friendly. Will visit again.
Claire Bunting
Jan 15,2023Easy to book. Would have appreciated an email in the days running up to trip with booking details in etc
Mr Sandle
Jan 08,2023I had to ring the company about travel arrangements due to the train strikes & they were very helpful,clearly explained what we had to do.
Npower customer
Jan 08,2023Got to our hotel to find they had only booked one room instead of two. Nobody available to help and totally spoilt our birthday celebrations. Avoid at all costs, better booking directly with hotels and theatres
Bridge House, St Clement Street, TR1 1ER, Truro, GB
https://www.hoteldirect.co.uk
Daniel Lasbury Carter
Feb 17,2023The range of options, affordability and ease of bookings makes this a great choice.