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Reviews 866
Janet Kykisz
Jan 26,2025Well, everything worked like clockwork. No problems at all. Called twice before going as I was not sure about a couple of things and you have very friendly staff who sorted them out for me and confirmed things were as I wanted. Trains on time, hotel reception expecting us, Concert tickets, just showed printed QR code, straight through (seats excellent by the way, right in the middle, would have picked the same seats myself if I'd been doing it) Would definitely recommend you
mark harman
Jan 26,2025Staff and hotel excellent Location spot on
Terry Page
Jan 25,2025Nice welcome & room was clean and spacious. Great nights sleep 😴
Chris Evans
Jan 25,2025Hotel was perfect and show was awesome. Would recommend.
Lorraine Barr
Jan 24,2025Booking a theatre break was quick and easy. When viewing the cost of the hotel and theatre tickets separately is became very clear that value for money was being achieved with our booking. Simple click action helped to make the process less time consuming than other sites.
F. Cooke
Jan 23,2025Easy booking, no hassle, plenty of instructions as to where to find the place, what to do etc.
Keri Levy
Jan 22,2025Hotel Direct are an excellent company and made my entire booking process a breeze. Making hotel, theatre and travel arrangements for the UK while living in Australia has previously been a headache, but no more. The customer service was excellent, my few enquires were dealt with promptly and successfully, and all bookings were perfect. Very happy customer, will definitely use in future for all UK trips.
Stephen
Jan 22,2025The hotel Park Plaza,Waterloo was excellent. Good location, easily accessible from Bakerloo line with nearby sights. Very good restaurant.
philidor
Jan 20,2025The shuttle service from the airport to the hotel and the entire evening program were simply wonderful and made our trip an unforgettable experience! From the very beginning, the service was exceptionally well-organized, and I felt completely taken care of at all times. The process of booking a hotel and theatre tickets together was incredibly straightforward and hassle-free – even for someone like me, visiting London for the first time. Since I don’t know the city, I wouldn’t have had any idea where to book. However, thanks to the clear and user-friendly booking platform, everything was made incredibly easy. It was particularly important to me that the hotel and theatre were close to each other so that I wouldn’t need to worry about arranging transport late in the evening. The listing of hotels according to their proximity to the theatres was absolutely perfect and made choosing the right option a breeze. I felt like every detail had been carefully thought through. Another highlight was the personalized email I received from Hotel Direct a few days before my trip. It confirmed that my hotel booking had been double-checked and reconfirmed, giving me an extra layer of reassurance. This thoughtful touch showed how much they care about excellent service and customer satisfaction, and it truly boosted my excitement for the trip. The shuttle service from the airport was also impeccably organized. It was so relaxing to be picked up directly from the airport and comfortably transported to the hotel without having to worry about anything. The evening program was just as perfectly tailored to our preferences, and the recommendations were absolutely spot-on. Overall, the service was absolutely top-notch, and I was impressed by the professionalism, attention to detail, and friendliness I experienced every step of the way. I will definitely be using this service again and can highly recommend it to anyone! This is what perfect customer service feels like!
Janette Stevenson
Jan 18,2025Booked twin room online but Hotel Direct booked double room. When Hotel Direct contacted about anything they advised to take It up with Hotel. We had some hassle at hotel as they advised we needed to contact Hotel Direct about mixup and Hotel Direct advised to speak to Hotel 😡😡
Mr L Cooper
Jan 18,2025Easy to book with good selection of hotels and shows at a reasonable price
D.S
Jan 18,2025Hotel direct were very good, managed to book our hotel, theatre tickets and rail in one go at very good price.
Tony Heighway
Jan 11,2025Quick and efficient service. Good options provided and in our case all excellent. Hotel room clean and spacious, show fantastic and location between the two an easy walk. Trains on time and clean and warm.
MP
Jan 11,2025This was the first time we have used Hotel Direct and it won't be our last. Great customer service and value in terms of the combined theatre show and hotel.
Brian Reginald Frank Pittwood
Jan 11,2025Very efficient and helpful.
Maria Baines
Jan 10,2025Very welcoming and helpful, the hotel met all of our needs. Good that breakfast is included, with plenty of options.
Darren
Jan 10,2025Hotel Direct are a fabulous travel company who i highly recommend, the staff are superb and really go out of their way to make sure their customers have a good trip.
Karen Mclean
Jan 08,2025This company are dreadful don't have any intention of helping the customer they are just after your money. Make sure u read there term and conditions. As it sais they keep 100percent of your money if u can't go . Who I spoke to on the phone was very cheeky and didnt care that I had lost my money and more or less said it was my own fault . I will never book with this company again and wouldn't recomend anyone els to ithere. there are far better company's that actually care about the people rather than the money. I've just recovered from terminal illness so booked a break for myself and husband but unfortunately clicked on the wrong date. By accident and instead of trying to help I would have even excepted some of my mny back but to keep it all is disgusting. This company in my opinion and experience the worst I have ever delt with.
Shauna Ratcliffe
Jan 07,2025Really easy to use website found hotel right near theatre which as a person with limited mobility was a godsendall booked and secured in one go would use again
Bridge House, St Clement Street, TR1 1ER, Truro, GB
https://www.hoteldirect.co.uk
Ann
Jan 30,2025Great service, would use agsin