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Reviews 866
CarolK
Jun 27,2022Hotel Direct were helpful when I had to cancel 2 rooms shortly before the date I was staying at Hotel Byron. I called prior to the cancellation period and my query was dealt with immediately.
Linda Parker
Jun 26,2022unfortunately there was the rail strike and we had to catch a bus. which was a bit of a drag as it took 1&1/2 hours. How ever we got there. The hotel was amazing a bit pricey on the drinks. once i booked in the hotel they allocated a room number which was not ready. i went shopping and waited until i recieved a email to say the room was ready and the room number. i returned to the hotel to get the key for the room only to be told it was allocated to someone else. I was not pleased, they offered me two rooms, i had booked one room for three people. i spoke to the manager basically said it was not exceptable that they had allocated my room to someone else and i still would like the room i paid for. The manager had sorted it out and we got allocated a different room which was more expensive with no cost to myself. it was a lovey room. all was well. The hotel was near the theatre about five minute walk, and close to many shops and bars. A very good price for the package I had brought. I will be using Hotel Direct again got what I wanted and they kept in touch with me due to the rail strike. The only thing I would say is the refund on the rail will take 6-9 weeks to get back. I had to pay out again for traveling on the bus which was a hour late in departure and took another 1 1/2 hours to get to London.
Josie
Jun 21,2022Excellent customer service and support during the train strike which meant some plans needed changing. Personal service and extremely helpful staff, especially Becca. Keep it up, will book with the team again!
Shelly Ceesay
Jun 19,2022Booked with company with no fault at all, had no problems on arriving or during our stay, will use again Thankyou
Glyn Land
Jun 10,2022Hotel Direct easy to use site, good deals. Tickets and paperwork came on time. Show tickets 4th row from front.
Frederick Nile
Jun 06,2022Thank 😊 you no problems 😊
Linda Hart
Jun 04,2022Great everything that I wanted was done efficiently and hotel was fantastic
Deborah
Jun 02,2022Great choice of shows and hotels. Quick and easy booking. All in all a very simple process. Would highly recommend to others.
Jenny Malloch
May 31,2022Booked train and hotel through Hotel Direct. Very efficient, tickets arrived next day in the post. Best deal I could find, much cheaper than getting train tickets separately. Lovely selection of good quality hotels. Will be my “go to” site for future trips now.
maureen owens
May 27,2022Have used hotel direct several times always straight forward and easy to book with.
Annette Foreman
May 23,2022One of the best weekends of my life. Everything was perfect and easy to follow. All as described. I will book again with Hotel Direct after such a positive experience.
J Shaw
May 22,2022Hotel excellent, shows superb, only problem we did not receive our email tickets for the shows prior to getting here and had to visit the theatres prior to the shows to get them.
Wendy Wilson
May 21,2022Easy to book online with hotel direct and any telephone conversations were with friendly and helpful staff, kept up to date with emails, would book with them again and would highly recommend , well deserved 5 stars
Consumer
May 16,2022Lots of expected changes / delays due to COVID but our original planned hotel / Theatre stay was honoured. Almost 2yrs after originally booking and we were kept informed throughout and the staff who re arranged things for us could not Of been more helpful.
Glynn Buckley
May 16,2022Great value for money brilliant show and hotel great location
j low
May 15,2022We booked our train, hotel and a show all at the same time. We were very happy with all three and would use this again. We received our train tickets by post and printed off our theatre tickets from the email. Very easy site to use.
Mrs Spittle
May 09,2022Easy to book, reasonable prices for my theatre weekend breaks, definitely use again
Pam
May 08,2022No problems with booking, quick and easy, confirmation emailed sent straightaway, would recommend
PETER MAZEY
May 05,2022Very easy to use. Great price great selections
Bridge House, St Clement Street, TR1 1ER, Truro, GB
https://www.hoteldirect.co.uk
Alan Reed
Jul 01,2022Our first class train travel, attendance at Lion King and Thistle hotel in Holborn were all excellent. We would use Hotel Direct again.