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We are a team of creators and designers who share a common passion for apparels and accessories that express your personal style. We’ve developed premium apparel brand named Hyperfavor which combine exclusive patterns with highest quality fabrics on each of our products.
Reviews 404
Julie Bishop
Jul 19,2020Most comfortable mask I've had so far and the picture of my dog looks exactly like the picture I uploaded. My kids and I are soooo happy with our new masks, I'm ordering more of them! :)
Pier Linder
Jul 18,2020I ordered my masks on July 4th. An email was sent from your company on July 7th stating the order was processed. Then another email followed providing a tracking number via DHL. Go track the package again today and July 7th is still the last date for activity🙃. What is going on with my purchase?
Monique McClinton (Mo)
Jul 18,2020Ordered 2 masks on July 1st. Nothing yet. Got a shipping number that hasn't changed anything since Monday. Losing faith every day that I'll get my masks snug **Edited review So I finally recieved my masks after 3 weeks. I love them! They are very comfy and just what I ordered. I guess you just have to be patient.
Stephanie King-Lingenfelter
Jul 17,2020Total scam. I have serious doubts this company is in the US. You know when someone who is speaking/writing English if that is their native language. I ordered a mask back in June. They gave me a tracking number so we'll see if the mask shows up. I have very little faith I will receive it. I should have read the reviews here first. I never would have made the purchase. Who uses DHL for one mask???
Tyree Bray
Jul 16,2020Final update: I finally received the masks 7/27. The fabric is soft and the stitching is great. Lightweight and pockets for filters. The ear loops look like thin ponytail holders and the print looks like it will fade after a wash or two. I will hand wash them and see if I can make them last longer as I did spend $35 on 3 mask. I am just glad this whole ordeal is done and I will do my best to make sure I don't ordered anything from them again. Update 7/26: Amazingly a few days after I contacted my credit card company DHL received the package. It's supposed to be here 7/28. I also received a nasty email from there customer service telling me that DHL was lying because you can't have a tracking number with out the receiving the package. This is untrue. Please don't make me post the shipping information. And since no one at hyperfavor can tell me where my package was from 7/7-7/23 I definitely choose to believe DHL. Their own website site said my order was still processing (not shipped) until the 23rd. Update 7/20:Not only has DHL still not received my package. Hyperfavor had the nerve to ask me via email to take down my review. They also refused to refund my money stating my package has been sent. They are unable to tell me where it is however and why their website states my package is still processing. I am not unreasonable and I understand Covid-19 has things delayed but the have out right Lied and now it is between them and my credit card company. Like so many I would give zero stars if I could. Like some many I received a useless DHL tracking number because DHL never received the package. I like others have no response to my refund request. That okay I'll be disputing the charge with my credit card company.
Kasey Leatherbury
Jul 16,2020I ordered my masks a month ago, recieved an email that they were sent to the shipping company in the 6th and still waiting to be shipped from there! I have not received any notifications on where or if it has even been shipped.
jill rotondo
Jul 14,2020Totally a scam do not order from them.
Christine Deasy
Jul 13,2020I ordered masks with my dogs face on them. They are perfect! I placed another 3 orders for my kids and their dogs.
Darbii Rue
Jul 11,2020I originally wrote a nasty review, because the customer service I had been experiencing was sub par. However, Hyperfavor reached out and made things right. They eventually offered me a refund or the sending of another mask. The mask finally arrived after a few weeks. I know that shipping right now has been difficult, and that some of this was partially DHL's fault, but in the end Hyperfavor did eventually redeem itself. I've upped my 1 star to a 3 star. I think that's fair given all of the frustration I went through to get this item.
Alex Taylor
Jul 10,2020If I could give this site 0 stars I would. Ordered $30 of face masks, took forever to get notified they were even shipped out, and they never arrived. I couldn't contact anyone via the phone or email about the issue. I finally talked to someone via Facebook messenger and instead of refunding me for my items (THAT I NEVER AND STILL HAVEN'T RECEIVED) they offered me 20% off a future order. This site is a SCAM.
Graeme Tannahill
Jul 09,2020Great cerebral palsy masks
Carol
Jul 08,2020The Crazy Frog Lady mask is awesome. It is such nice material and so comfortable to wear. It also has a space for a filter if you choose to put one in. The colors are vibrant. Couldn't be happier.
Ce Gutierrez Lmt
Jul 08,2020Comfy, inspiration and humor. So many options. Such cool colors and designs.
Bernadette Archuleta
Jul 07,2020They claim that they are manufactured and shipped from Wyoming or Illinois - it's be over 2 weeks and they are claiming that the post office is holding the shipment.... DO NOT Order from this company!
Raquel Torregrosa
Jul 06,2020UPDATE: this is a copy of the email from them I received today. “We sincerely apologize for the late arrival of your order because your order is for custom masks and we were overwhelmed with orders and designs at that time so it took more time to be completed and shipped out. We have an offer that we will refund the shipping cost of your order $7.95 back to your account as a sorry gift. Could you please accept this offer as our apology? and if you do not mind, could you please help us innovate or remove the post on Trustpilot? Because we try our best to serve millions of customers all over the world so we hope that you can empathize with us and give us motivation to work and serve customers better.“ ARE YOU KIDDING ME? when I order the masks your website said I will have them in 7-10 days! Nothing said it could be delays! If you do not have the proper infrastructure to make your business just do not accept orders!! You are telling me you will refund me the shipping cost?? I DID NOT RECEIVED ANYTHING!! I want my money back! Go and check the BBB website, many many complaints like mine, an F business! —————————————- I ordered two masks more than a month and a half ago. I email them questioning the late and told me, its because of covid I should expected delays! 45 DAYS OS DELAYS??? The pandemic will be over before I get my masks!! My worst experience buying online ever!
Mandy Mcgarry
Jul 05,2020Received the wrong mask. Its been over a month and they never sent the correct one or issued a refund. Terrible customer service. Impossible to speak with a person.
Riad Khalaf
Jul 04,2020It is not bad but rather the worst. Delays in shipment sometimes exceed the month, and the service center did not respond
Vân HR
Jul 04,2020My Friend bought their masks and gave me some. I totally love them. The designs are so cute
Cynthia
Jul 03,2020Great customer service and the mask I received is made a great material. I received my item in a timely manner. I will be ordering more in the near future.
8300 Boone Blvd, Suite 500, 22182, Vienna, Virginia, US
http://hyperfavor.com
Sandy Harrison
Jul 21,2020The masks were perfect. The photo of my dog that I downloaded came out beautifully. It did take a little while for them to be delivered but it was worth the wait!