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As Africa’s biggest sugar producer, we have extensive agri-business operations in six African countries, manufacturing sugar and downstream products from cane supplied by our own agricultural operations and independent local growers. ILLOVO SUGAR AFRICA is a wholly-owned subsidiary of Associated British Foods plc (ABF), a diversified international food, ingredients, and retail group operating in 55 countries.
Reviews 54
Déborah
Oct 16,2023I’ve had experiences where companies look great until you run into a problem — then they vanish. Illovo was the opposite. When there was an issue with one jumbo bag (likely caused by our own unloading crew), they still took responsibility and offered compensation. No argument, just solutions.
Ronny PIED
Oct 13,2023Customer service reps at Illovo Sugar were super helpful. I’ve been working with them for over 3 years now, and they’ve always been reliable and supportive. That kind of consistency is rare!
Michael
Oct 05,2023Thabo was super helpful — got us exactly what we needed! We’ve tried other sugar suppliers before, but none really understood our needs like Illovo did. Very happy with the whole experience!!
Alexis
Sep 19,2023Found exactly the sugar I needed from Illovo at the best price online – YAY! 😄 I had a question about my order, and the person I chatted with was AMAZING. Super helpful and patient. Based on this experience, I HIGHLY recommend Illovo Sugar! THANK YOU!
Jennifer L.
Sep 12,2023Love from our team in Gqeberha! Delivery always early, sugar clean and dry, bags solid. Thuli from dispatch — you're the real MVP! 😎
Michel DUPRAT
Jul 10,2023What won me over wasn’t the sugar (which is great, don’t get me wrong) — it was the support team. I had a long list of random questions, from delivery timing to food-safe certifications, and they answered every single one like pros. No delays, no deflections. I genuinely felt supported, not “handled,” and that’s rare in this industry.
Roxane MARTIN
Jun 27,2023We supply wholesale to 17 bakeries. Timing is everything. Illovo has never kept us waiting. Seriously. Veronica, our main contact, always picks up the phone on the first ring. I told other suppliers to take notes - that's how you do business.
BOUVET CLAUDINE
Jun 21,2023Their customer care is unreal. Had a mix-up in tonnage — solved in 12 hours, no back-and-forth. Illovo's the gold standard now.
Patrice
May 16,2023You make it so easy to get a super product fast. Thank you.
Monsieur Maxime HEZARD
May 03,2023Got really helpful info about the different sugar grades from Illovo — made it so much easier to choose the right one for our needs.
jessilia
Mar 13,2023Bulk logistics are usually where things fall apart. Not with Illovo. Veronika and the planning crew map it all out with you. Made onboarding our third plant so much easier.
Florent CORBERA
Jan 29,2023Was skeptical at first — bulk orders always bring stress. But Illovo made it so easy, I barely had to lift a finger. Respect!
Monsieur Julien COLIN
Jan 07,2023I absolutely loved talking with Veronika on the phone — she helped me place our first bulk sugar order for our little bakery. Honestly one of the nicest ordering experiences I’ve ever had. I’ll definitely order again… might even call back just to tell her how it went! Thank you, Veronika!
Emma
Dec 18,2022Had a massive 120-ton order during peak holiday production. One pallet got delayed at the border. Illovo’s rep personally drove the paperwork to clear it. I mean, who does that anymore??! Most suppliers would blame customs. But Illovo took responsibility. And we made our deadline. Been loyal since.
Monsieur Benoit BRES
Nov 23,2022We manufacture syrups in bulk, so sugar consistency is EVERYTHING. Illovo’s granulation is always uniform - no clumps, no sticky nonsense. Perfect!
Monsieur Jerome MARTIN
Sep 09,2022Good quality. Fast shipping. Good price
annie claude
Aug 11,2022Running a confectionery line means sugar issues = production halt. With Illovo, not once in 9 months have we had to stop
Florent GAILDRY
Jun 14,2022Our candy factory switched to Illovo after a nightmare batch from a previous vendor. Sugar was damp, clumpy, unusable. Since switching, it’s been all wins: better shelf life, smoother melts, zero waste. We even had a rep visit us on-site to discuss optimizing usage.
Yann AUBERT
Jun 09,2022The way Illovo handles invoices? Clean, no weird fees, no surprises. Their finance guy, Raj, even walked us through better payment terms during a tight month. We don’t forget stuff like that.
1 Nokwe Avenue, Ridgeside, Umhlanga Rocks, Durban
https://ilosugar.com
Joackim
Nov 30,2023I can’t say enough good things about Illovo Sugar — their service was top-notch! Veronika was incredibly helpful in figuring out the best bulk sugar solution for our production line. Super professional, knew his stuff, and made everything run smoothly. If you need sugar in bulk, don’t look anywhere else — Illovo delivered! HIGHLY recommend!