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The #1 Digital Mailbox Service Worldwide 3,250+ real street addresses We can receive your mail. You view and manage it using our app or website. Use your digital mailbox to protect your privacy, stop mail and package theft, register your company, upgrade your business image, or create a presence in multiple markets complete with local or toll-free phone number. Plans from $9.99/month
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Reviews 719
Chi Le
Oct 16,2024ipostal1 asked me to submit a document via email and claimed to never have received the document I sent on 10/2 to the email address they provided. My account was stuck at pending status for 2 weeks after I sent the document until after I spent all day getting a hold of a chat support agent. After that, my account was back to pending notarization status even though my USPS form was already notarized. My advice to other business owners is don't pay for a whole year's subscription. Shop around for a virtual mailbox. Edit: iPostal1 agent told me to contact Tailorbrand on 10/18 to activate my account and apparently "pre-approved" my account then, but still insisted that I contacted Tailorbrand. When I contacted Tailorbrand, they redirected me to iPostal1 customer support. This fiasco caused me to lose my business credit card that should have been delivered and forwarded and my store launch is now delayed. I've received no apologies whatsoever and they don't even type my ethnic name correctly on Trustpilot. They only edited their response after I called them out.
Diane M.
Oct 15,2024If you need a business mailbox stay clear of Postal1.com. Customer Service is horrific, while they raise prices every year by 50%. This year (2024) is another 50% if your a business only! And somehow iPostal1 takes it upon themselves to be a reporting agency for USA government agencies, however they either dont scan my incoming documents properly or not at all. Incoming checks can not be scanned because iPostal determines what is legal and your bank doesn't. Depositing checks to all mainstream banks is legal, yet iPostal1 states it is illegal. So if you were expecting checks to your business account, you can only forward them at at premium additional price. You can not get checks scanned at iPostal, however other mailboxes do it all day everyday! In summary, at iPostal1, absolutely nothing is debatable, iPostal1 is the law. I was told, if you don't like it leave, but your not getting a refund, and I did just that! But to add insult to injury, they sell your personal information to 3rd parties without even asking, which include your Drivers License Business entity & personal information such as Social Security Numbers! Why does iPostal need Social Security Numbers anyway. Just be what your supposed to be a Mailbox! All the self made (god) laws you have applied for iPostal, is just that, just for iPostal. I am already with another mailbox that doesn't require my drivers license, social security number and does accept and scan company checks as well as make deposits for you. So now that I am gone, how do I get my personal information back from iPostal? You don't or know what they do with it! Stay clear of iPostal, there are so many better options out there that are aggravation free! If you only spent the same amount of time responding to customer support, that you spent responding to my review with your long, long dissertation, I would have never left! Customer support response time of 3-5 DAYS is unacceptable! With regard to your "satisfied customers", says you! Why does iPostal have so many complaints filed with the BBB. Why does iPostal have so many complaints with Reddit & other review companies? "Does Ipostal1 actually work? : r/Staples" Customer support should be Paramount to Staples! Somebody is not doing their job, but making big bucks I'm sure!
W in AZ
Oct 15,2024They are now forcing you to use their $25 online notary to open a mailbox. That's robbery because most banks notarized for free. Hard pass!
Clinton T Sparks
Oct 15,2024Easy! Sparks
ALAN ROY MCDONALD
Oct 14,2024Three months in and still awaiting a piece of mail. Checked with post office who said they are forwarding mail but they recognize it as a postal box and I think are blocking it. Complete waste of money. Find a better service.
ruthless amy
Oct 14,2024iPostal1, DBA On The Go West, in Cleveland, OH 44111 has rarely done anything right. They take days (if ever) to respond to messages. I was billed for storage fees because they did not removed an item from whatever they use to calculate storage fees/dates despite my having paid for pick up or to shred documents. One item was held by USPS because On the Go put inadequate postage on it. (I'm now waiting still for delivery of the re-sent package now total for over 3 weeks. They let my partner pick up mail "as a courtesy because you don't have an authorization on file" when I had given them a notarized authorization.
Edward Owdish
Oct 13,2024Great service!
customer
Oct 13,2024The staff employed there. All are kind and listens to my needs.
Gerlando Lumia
Oct 12,2024Great Service !
Amarildo Medeiros Langnier
Oct 12,2024O iPostal1 não funciona para quem quer um endereço comercial para abrir uma LLC. Eu abri uma conta do iPostal1, preenchi o formulário 1583 que foi autenticado pelo Notário parceira da referida empresa. A iPostal1 me solicitou o artigo da organização da LLC para aprovar meu endereço de correspondência comercial. Assim sendo, o endereço só será aprovado, depois que a empresa for formada e registrada, quando terei o artigo da organização. Só que, antes de formar a empresa, eu preciso do endereço.
Iris
Oct 11,2024The Customer Service at IPostal is dynamic, honest, supportive, patient and guiding. I received 100% care to my situation, which left me feeling I could trust this company, because they hire Honest people, who care and take the time to guide you step by step with your issues. I am very pleased to have found such a company. At every step of the way, the individual departments ensure your care with your mail and do their best to make you secure. Very Efficient Company
Smcare
Oct 10,2024I set up a virtual office with iPostal1, which required notarization of the 1583 form for mail delivery. I chose to use a local notary instead of their online service. After uploading the notarized document, I was informed that their policy had changed. Despite already paying for both iPostal1 and the local notary, customer service was incredibly unhelpful. When I requested a refund for the unused service, they refused to issue one. I consider this website a scam! Be cautious if you’re thinking of using their services for your business.
Ricardo Sanchez
Oct 10,2024I apply for a PO box and it hasn't been activated and the staff at the parkway postal annex didn't even bother to communicate me or talk to me or call me so no I will not recommend this to anyon$9 for wasted to no avail
Marlene Whittingham
Oct 10,2024The customer service interaction is good but the 1 document they needed was kinda of puzzling a paper from landlord or someone where I Iived stating that I lived there and sign it well at the time I was not really living anywhere permanantly so I couldnt really get anybody to give me a letter friend, family etc...
Rico
Oct 10,2024This is a great company that provides great customer service.
Nevada Beverly
Oct 09,2024Easy, sort of.
Kimberly Sanchez
Oct 08,2024Staff is wonderful very friendly and helpful.
S. Scott S.H.E.
Oct 07,2024I have been a customer for a while and there are expensive hidden fees and you are forced to buy large bundles when you only need 1 single action completed. They do not delete your mail when requested so they can keep racking up storage fees for old mail. The set up fees and notorized forms required was a pain and very time consuming as well. I am constantly wondering if all my mail is even being forwarded because I haven’t received anything important I’m waiting for, yet still being overcharged for the shaky service. It make me feel very uncomfortable and unsecured with my important mail. I wanted it to be well set up but no, I do not recommend this particular company for these reasons. I will not be returning after this experience.
Hector Garcia Garcia
Oct 07,2024losers. they canceled my account upon registration lol in addition charged my card and did not refund my money!!!
400 Rella Blvd. Suite 206, 10901, Montebello, US
https://ipostal1.com
Subhransu Mishra
Oct 16,2024Not trasparent about the process of having virtual PO box. I think it will take 2 to 3 years to be more professional to mange a PO box for a business. A lot of things got unfolded after signed up for the PO box for my business. e.g. I wish i would have known those things before I signed for the PO box. i am in the learning process, how to oparate the PO box now. Hopefully it will be better as we start using more frequently.