To leave a review you need to be logged in
Reviews 116
apmorris
Dec 29,2023This site is not up front about delivery or taxes or anything really. I am still waiting on items that are a week late and being held in customs for ransom. And I feel lucky compared to others. Are they running a scam or just really incompetent, who knows? Do not believe the positive reviews mentioned here. Merry Christmas.
A friend in PA
Dec 15,2023Ordered rice crackers and received them broken into bits, unable to be used as gifts. Customer service was lousy and accepted no responsibility for poor packing. Avoid this company if you want good products and good service.
Nong Chomruk
Dec 12,2023I ordered on BlackFriday OrderJT99225, the confirmation email already mentioned about delayed shipping which was understandable (up to 17 days for shipping). It is a long flight from Osaka to USA. The shipping email was sent on 12/6/23 by DHL. 2days later the box arrived at front deck. I completely satisfied with products and shipping. I think some country has custom rule for import products. For me my order is less than $800 so the US custom did not charge for any thing. I will order more in the future. Thanks for bringing varieties of Japanese snacks to USA.
Richard M
Dec 09,2023Very slow. Placed an order 2 weeks prior and still has not shipped, says processing. My wife is Japanese and was very happy to find this site, but that is quickly turning to dissatisfaction.
Samuel Weir
Nov 28,2023I ordered a couple of bottles of Tamari shoyu on their website with express delivery. No problems. They got the bottles to me quickly by FedEx and everything was wrapped and packaged securely. Very happy with the service.
Claire
Nov 25,2023Terrible product, arrived all balled up and creased and you can’t return it for ‘customer reasons’. What a joke
Zalandosucks
Nov 22,2023dude, i paid almost 90% tax in thailand, basically paying double, the tax is so high when arrive, and also i ordered 1st time, a pan, it was only less than $15 on japanese amazon, they were selling me $80. freaking insane website. AND I paid that tax as well. why is when i buy from iherbs, never need to pay tax. get your business together! NEVER BUYING IT AGAIN!
Sadiq Alowd
Nov 20,2023I love this company so much that I ordered from them twice. They have a variety of products and very competitive prices. Also, they write down the ingredients and allergens of the product on their website. They also ship on FedEx at prices suitable for everyone (15-20$). The only negative is that they are late in shipping orders (about 10 days) BUT DON'T LISTEN TO NEGATIVE REVIEWS, 🌸❤️🔥 I RESPECT THIS COMPANY.
Rahaf
Nov 14,2023I’ve wanted to order from Japanese taste for a year now, but I’ve always been reluctant because of the reviews here, this time I finally decided to do it My order was shipped 6 hours after payment, shipping took 4 days only, all items are sent and in good condition If you’re from Saudi Arabia like me, you’ll have to pay extra charges which’s the 15% VAT *shipping method I used was the standard Shipping
B
Sep 26,2023Ordered ramen to Israel on Sep7, the order was shipped almost 2 weeks later but arrived in 5 days, in total it was within 9-17shipping days promised. Products arrived, well packaged.
Eddie Sebastian
Sep 07,2023Despite of some negative reviews, I decided to order from japanesetaste.com Order placed on August 2nd, 2023 and was delivered on August 17th, 2023. They shipped items as described. Update: When placing my second order using the coupon, all seemed fine. However, as I was about to place the order, I noticed that the prices of the products I wanted to buy, to my surprise, had changed. For example, the Oyster sauce before the use of the coupon was $21, but went back to $25 during check-out, which I remember distinctly was how much I had paid for my first order of Oyster Sauce ($25). So, I came to the conclusion that this was a just trick of theirs, as if they were giving out a discount, which is why I lowered my original rating to 2.5 stars from my initial 5.
Kinnera Krishna
Aug 23,2023Did not mention anything about additional duties that will be charged at checkout. Only additional charges for shipping were mentioned. Very disappointing
Adi Raz
Aug 05,2023The processing of the order was very slow. After over two weeks when I did not receive a tracking number, I contacted them via e-mail. They answered promptly that the shipment is still prepared. It took another week or so but finally shipped. Arrived within 3 days of shipment. The product themself are exactly what I ordered and very good quality. I will order again.
Stephenie Le
Jul 14,2023Very bad costumer service they bland the charge fee from fedEs USA when they are the one charge.
Çağdaş Turan
Jun 24,2023This is scam webpage, they do not ship orders and do not refund money. I created chargeback request, they are trying to make fraud by giving false information to credit card information, like information other customers orders tracking numbers etc. Do not buy anything from this webpage, you cannot get your product.
Hunter Taylor
Jun 23,2023I would give this company zero stars if I could. I ordered $70 worth of food from them. They never shipped my order even though I have sent 5 emails asking them for shipping information. After not hearing back I asked to cancel the order and get my refund, which they are STILL IGNORING. Order number JI34399. If you are reading this, please refund me.
Loan Ho
Jun 07,2023My first time to shop with Japanese taste and i’m very satisfied. My shipping was fast, maybe it vary depending on the items. They literally packed it with care. I’ll definitely shop with them again.
Jennifer kim
May 16,2023My ordered takes 2weeks. Fianally I got today. All stuff and food very good and high quality. Costumer service Wonderful too. Highly recommend this great store. I'm going to order again soon.
チーニー美帆子
Apr 19,2023Shipping was very fast. I could not believe this was the international package.
MELISSA BENNETT
Jan 01,2024I almost didn't order from them due to the reviews but my SIL loves a certain type of chips that you can only get here at a good price. The order was shipped quickly and arrived at my home before an order that I had placed in the states. My SIL said everything was delicious and fresh. FYI... Just because people have a good experience and write a good review, it does not mean it is a bogus review.