John Doe Carpets and Furniture Ltd
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Founded by John Doe in 1983, we are a third generation flooring and furniture retailer. At John Doe of Diss, we strive to offer all our customers a unique shopping experience that cannot be imitated or found elsewhere. Our offerings include the finest carpets and flooring, quality furniture and handpicked sofas and beds, plus so much more for your home. Sourced only from exceptional manufacturers across the globe. At John Doe of Diss, we understand the importance of purchases for your home. As a result, we employ over 50 skilled staff, all of whom are dedicated to providing personal, no pressure assistance and expert advice in helping you find the right item for you and your home. Our 45,000 square foot showroom, partnered with our family heritage and expert team accumulates to create the premium John Doe service that we’re known for.
Located on our first floor, Angela's Coffee Lounge offers a diverse selection of speciality coffee, freshly baked pastries, homemade cakes and delicious lunches prepared with premium, local ingredients.
Reviews 971
Andrew Green
Aug 23,2024Tina the sales assistant very helpful & knowledgeable took her time to answer questions Purchased a corner unit
Mr S Wright
Aug 22,2024We dealt with two very helpful ladies, one in the furniture department to buy a sofa, and the other lady in the flooring department who helped us to choose new carpets. It was a very hot day, and the flooring lady even got us each a glass of water. Wonderful customer service
Jon D (pureselfdefence)
Aug 21,2024We visited John Doe at the end of a Sunday and were immediately impressed with the cleanliness and breadth of displays in the air-conditioned store (the latter being very welcome on a very warm day). The staff were attentive and offered help if we needed any, but left us to peruse the furniture without pestering us. We left without purchasing anything but returned again the following day as we had seen a Tempur mattress in the clearance section. Hayley was the member of staff who was kind enough to help answer questions and check that the mattress was suitable for us. She was very personable, kind and a fantastic ambassador for John Doe. The sale and delivery were agreed and delivery was offered next day, as we were local, although the day after was more suitable and agreed without hesitation and promised us a text to confirm what time to expect the delivery. Surely enough, this morning we received a text message to say delivery would be in 15 minutes....and it was. Despite the road being partially blocked by a cement lorry making a delivery opposite, the delivery crew expertly reversed their lorry into our drive and in less than 5 minutes, had taken our new mattress up a flight of stairs, with a tight 180º turn, carefully placed on the bed and were off to the next delivery. All done with the utmost care, respect for us and our home (shoes removed as soon as they came in) and all done with a smile. Sadly I did not remember to ask names, but wish to thank the two gentleman for a delivery well done. We would have no hesitation in recommending John Doe and will certainly be returning ourselves in future for our furnishing requirements. It is easy to see why John Doe have been in business for 40 years and are a fantastic family-run firm, showing how furniture and flooring retailing should be done. Thank you.
Wendy Roper
Aug 19,2024The customer care we received was excellent . We are very happy that we choose the correct sofa and the lady who be served worked tirelessly to Make sure we had too! We will definitely re visit the store in the near future.
Rodney Forder
Aug 19,2024Helpfulness and knowledge of staff
Mrs Ann Bumfrey
Aug 19,2024Excellent service and delivered on time
Karen Easter
Aug 19,2024Helpful and knowledgeable staff.
linda pearce
Aug 19,2024Many thanks to Taylor who made the whole confusing issue of matresses much clearer. To “Topper” or not to “topper, did we want medium or firm, bed base, head board the choices were endless and she helped us to narrow it all down. Then I saw the bed of my dreams a beautiful oak bed frame and I fell in love! With the sale prices they had on it only worked out a small amount more than our budget so we went for it. Taylor stuck with us through all of our convoluted conversations and made it all happen for us. I’m fully confident in everything we bought today and pleased with the prices we paid. I’m pretty certain, if we had been left alone to our own devises we would probably never have made a decision and gone home empty handed, Taylors patience was endless! So BIG thank you to John Doe and an even bigger thank you to Taylor!
Mr G Fox
Aug 18,2024Having been advised to visit your store near my location by family & friends, had v pleasant visit, staff were friendly & offered advice with what I was looking for. Having been advised of a clearance section available upstairs, which had loads of items to look at, just thought a bit more space to view things would be beneficial in future for your customers.
Jo
Aug 17,2024Purchase of dining table July 2024 Extremely good service, we were allowed to browse without any pushy sales, but there was always someone on hand if we needed advice. There was no pressure when we said we’d need to think and come back and when we went back the service was excellent. With interest free credit offered they have the edge over Glasswells and rival them by also offering a lovely cafe. They have a wide range of lovely high quality furniture and an extremely good value sale items area (I’m assuming ex display) right at the very top of the building. We were told delivery would be 4-6 weeks but our item had arrived and was ready for delivery just a week later.
Mike
Aug 17,2024sales were very knowledgeable about the product we were interested in purchasing. No rushing us, the sales people would answer any questions we had and allow us time to think about the product we were considering. No pressure.
HPHB
Aug 14,2024Thanks to the flooring team! Customer Service and organisation from Sam was excellent, Sam always has such a positive friendly manner! Danny came to measure and estimate, Jimbo and Simon who fitted. The whole team just made such an effort in every way, this is so appreciated, during such a busy time for us. The floor itself is great quality and looks lovely. I can't thank you all enough!
MIchelle
Aug 13,2024Amazing experience, Stewart in the bed department was very knowledgeable, not pushy and had time for us. Highly recommended.
Jo Jolly
Aug 13,2024From start to finish, very helpful, knowledgeable, good service.
J.JOHNSON
Aug 10,2024Simon and Matty were very professional when delivering my bed. Very polite and helpful too. Thanks for the chocolates!
Lesley
Aug 08,2024Had a delivery today and I can't speak highly enough of Simon and Matty. Their handling and assembly of our dining set was excellent. Friendly, tidy and helpful with explanations. 5*
T Clarke
Aug 07,2024Delivered when promised by agreable chaps who called to let us know they were on the way
Julie
Aug 06,2024Your sales team especially Tina and Hayley listened to our needs and helped us choose our furniture. We were not rushed and given time to look round the showroom. We can’t thank the team enough for their advice and patience and would not hesitate recommending John Does to friends and family.
K Jenner
Aug 06,2024Lovely store and staff. Special thank you to Sam who made choosing my flooring so much easier than I thought it would be. You’re a star! KJ
Ms V Hutchinson
Aug 23,2024No pressure , good advise, good price