To leave a review you need to be logged in
Lancaster Insurance has been providing specialist Classic Car Insurance & 4x4 Insurance for over 35 years. Click here to get a competitive quote today
Reviews 884
sarah Harding
Dec 18,2024fabulous service
ROB WALLACE
Dec 18,2024Great service been with them for years
ron
Dec 18,2024Can’t praise enough
Bob M.
Dec 18,2024Very pleased with the outcome, listened to what I had to say and we came to a amicable solution.
Mrs Elaine Clare
Dec 18,2024Very helpful adviser Everything explained clearly
Colin Mitchell
Dec 17,2024Good service, polite, friendly and helpful And of course good price
Racheal Lamb
Dec 17,2024Very helpful and quick
Toby burnham
Dec 17,2024Easy to deal with good price excellent communication.
Kim
Dec 17,2024The telephone call was handled efficiently and professionally. Everything was thoroughly checked, resulting in a price reduction which was applied immediately. I have used Lancaster Insurance Service for a number of years and have always been totally satisfied with both the policies and the colleagues I have spoken too. Can highly recommend them.
Mr Arthur
Dec 17,2024Very efficient, friendly staff and competitive quote.
peter heywood
Dec 17,2024Very helpful and knowledgeable member of staff
Paul B.
Dec 17,2024I have always found Lancaster very easy to deal with, the staff are polite and helpful and have time to make customers feel appreciated. However, I could not give 5 stars as the computerised defence system that routes calls to the right place is one of the worst I have encountered. There is a mix between pressing keys on the phone and speaking answers and it is difficult to make it understand what you are saying, especially if you have breathing difficulties that result in a quiet voice. It could be improved by making it consistent about either keying answers in or speaking and it should recognise that where answers have proved problematic, it should be quicker to refer the call to a human call handler. Had this been my first use of Lancaster I would have given a much lower star rating, but as it is I am happy with the service quality and the price, just struggled with automation of telephone answering machine.
Joy Lailey
Dec 17,2024Phone answered quickly, talk to a human
Mr RD Lambert
Dec 17,2024Good simple explanation of insurance policy, made it easy to change from existing policy
Mr Simon Brown
Dec 17,2024Very helpful getting a good policy
Tom Franks
Dec 17,2024Honest and professional company who's insurance is good value and what I need. I like their straight forward approach and no nonsense, not hiding costs here and there.
Colin Gibson
Dec 16,2024always helpful and competitived
Mr James Forsythe
Dec 16,2024Just to have a human on the line ,and very helpful with the process.
JH
Dec 16,2024Straightforward renewal of policy but would have saved time if discount could have been applied when renewal invitation first made rather than having to phone to get best quotation.
Lancaster House, Meadow Lane, PE27 4ZB, Saint Ives, GB
http://www.lancasterinsurance.co.uk
Guest
Dec 18,2024Great flexible multi car policy. Mr B.