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Lancaster Insurance Services

Hosted by David Simmons

4.5 (884 Reviews)

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Lancaster Insurance has been providing specialist Classic Car Insurance & 4x4 Insurance for over 35 years. Click here to get a competitive quote today

Reviews 884

4.5

Out of 5.0

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Neil
Feb 22,2025

The lady I eventually spoke to gets 5 from 5 !! Most helpful in every respect but !!! getting there to speak to a member of staff. 8 minutes and 35 seconds to get through the automatic ????? answering service was a complete total absolute nightmare. Never experienc3d this in 3 years I have had a policy with you !! Sorry but your system needs a total review. I chose to renew as a consequence of previous experience and your bulletins which I find interesting. I was offered less costly alternatives but due to the above decided to stay with you. Sorry most disappointing hope you can get back on track !!

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Mr Martin Robinson
Feb 22,2025

Excellent service, Chris & Craig had brilliant product knowledge and made the whole experience a positive one.

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Mr Darren Fine
Feb 22,2025

Very happy with the easy service and great price

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Mr Alan Waring
Feb 22,2025

You can actually TALK to a person who knows what he’s talking about. I was asked more than once do I have any questions relating to my policy and how the policy is made up and costed. Brilliant.

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Chris Raynor
Feb 22,2025

Good price nice people feel secure with them

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Howard F
Feb 22,2025

I’ve insured my MG Midget with Lancaster since 1990, since buying it - so 35 years. Thankfully I’ve never had to make a claim, so cannot comment on how good or otherwise the claims procedure is. The renewal procedure is a bit cumbersome - the on-line system didn’t work, then the telephone system took quite some time going through recorded messages, then further “important information” from the call handler. I suppose all technically necessary nowadays for compliance, but a bit of a pain!

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Trevor
Feb 22,2025

Friendly and helpful staff explained the policy and additions. The renewal price was what we expected, no need to shop around.

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Mr Stewart Crawford
Feb 22,2025

I found the insurance renewal very quick and straightforward and was very happy with my new quote

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Paul Rusden
Feb 21,2025

Dealt with Owen this afternoon, couldn't have wished for a more curtios polite person

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Mrs Margaret Ann Kerr
Feb 21,2025

Staff very helpful made it easy to renew my policy thank you

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Sajid
Feb 21,2025

Great customer service

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Neil J
Feb 21,2025

Automated voice menus were painful. Service when I got through to a real person was excellent!

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Andrew Devereux
Feb 21,2025

I have insured my classic car with Lancaster since the company started, when I purchased my second classic car I felt it the right thing to do to continue with the relationship. I am aware of the difficulties regarding the Insurance industry and hope that the good work can carry on in the future.

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Ms Anna Dubois
Feb 21,2025

Very helpful call to renew and the agent so pleasant.

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Mr David Harris
Feb 21,2025

I like the fact you ring me shortly before the renewal date which makes my renewing so easy.

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PETER CRITCHLEY
Feb 21,2025

Efficient and professional service. Good value products for specialist requirements.

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Guest
Feb 21,2025

Professional attitude, lovely advice and nice personality

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MikeMill
Feb 21,2025

Great service

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JW
Feb 21,2025

Gemma, delt with my queries and renewal to my complete satisfaction.

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wayne
Feb 21,2025

very good very helpful and polite, , i have 2 cars insured with them they always try to keep prices down

01480484826 [email protected]

Lancaster House, Meadow Lane, PE27 4ZB, Saint Ives, GB

http://www.lancasterinsurance.co.uk

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