Laundrapp

3.5 (890 Reviews)

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Laundrapp is the UK’s leading online laundry and dry cleaning service, offering unparalleled levels of quality cleaning right across London and in 16 towns and cities in England and Scotland. Our top laundry service replaces the need for using your local laundrette or dry cleaner and offers a quick and convenient pick-up service direct from your home. Our free, award-winning app is available on both iOS and Android devices, however, you can also place your order online through our website.

Reviews 890

3.5

Out of 5.0

Alfaed Salahuddin

Feb 06,2020

Great service. Used a number of times for my shirts and suits. Cheap and convenient. On time collection and delivery!

Jean Montague

Feb 06,2020

Excellent app, excellent service

Sugna

Feb 06,2020

Lost my belongings, said they would be in touch but never got back to me.

Matt Houghton

Feb 03,2020

It's a great concept which is executed poorly. I have lost count of the number of late delivery's, missed delivery's, the App will randomly change the date you have chosen for collection or delivery making it days later than your original choice. I can't wait for the new dry cleaners to open near me so I can stop using Laundrapp!!!! *Edit - now after 3 days of missed delivery’s I am being told they cannot locate my clothes! Almost £500 worth of work clothes! This time they really have surpassed themselves!

Tibs

Feb 02,2020

AVOID this company - look how many negative reviews they have - is it worth it?? They lost all of my underwear and then refused responsibility or compensation. I used their wash, dry & fold service. Firstly, their driver tried to cancel the collection saying he couldn't find my apartment. I got straight on to the live chat with them because I could literally see his van on my road. He finally showed up (late) without any apology. I handed him my laundry, but when I received it back ALL of my underwear was missing. WTH? Nothing else was missing except for my underwear. The company were totally incompetent, denying responsibility saying that because the items aren't individually tagged for this service they aren't responsible. Complete nonsense. As a laundry company, they have a duty of care to look after items left in their hands and in this regard they clearly completely failed. Again i'll highlight the fact that it was ONLY my underwear that went missing without a trace - embarrassing for me, and also insidious in my opinion. They compensated me for the cost of the service (£15), but not for the items lost, which was around £100 worth. I was not even expecting a full compensation, just the value of the items at the time that they got lost, but received absolutely nothing except deniability of responsibility and a pathetic "sorry we can't help you". This company is absolutely untrustworthy and feckless, if you happen to lose an item in their wash, dry & fold service, don't expect to have a happy resolution, so only give them items you'd be happy to lose! Edit: they replied to this review below but did NOTHING to resolve the situation. Don’t be fooled, their replies mean nothing and are a thinly veiled attempt to make themselves look better.

Rupert Whitehead

Feb 01,2020

Actual laundry is fine, but the collection and delivery, with predetermined hour windows has let me down three consecutive times, with offers of discount codes on future orders being the only compensation for my time - waiting around for drivers to turn up, or having day long delays in returned clothing, missing deadlines without informing you, in spite of the company seemingly knowing about the delay and not just updating you. Today was the last straw - after a two hour delay I contacted customer services, and this then seemed to trigger off a driver coming all the way from England (I’m in Scotland) - so I’m not sure if the original driver just forgot to be on shift and went on a trip to England, or they dispatched someone from a few hundred miles away which just seems woefully inefficient and unenvironmentally friendly. Unfortunately I’m stuck with a 10 suit bundle and keep having to use them, or just waste my remaining credit. They seem aware of all their shortcomings but don’t seem to actually demonstrate any change or compensate customers for their time in any meaningful way. - see below - I actually have screenshots of the driver starting in England and watched him drive from Carlisle to Glasgow and then into my area. Unfortunately no option to add here.

Bhavika

Feb 01,2020

Excellent service as always and very dependable !!

chris smith

Jan 31,2020

Usually a great service however return of items has been delayed on occasion

GM

Jan 31,2020

Great service

Elena Micheluzzi

Jan 31,2020

I found this service and I keep you using it. It’s easy to book on the go with the app, it’s punctual and reliable and the cleaning is of good quality. It just resolves the problem of dry-cleaning!

Mr Clare

Jan 31,2020

Great app and great reliable friendly service. Used many times without issue but moved job to an area they don't cover.

Karim

Jan 31,2020

Quality of dry cleaning (for shirts) has deteriorated significantly. Shirts are rarely pressed well and occasionally have black marks on them.

Jewjuba

Jan 31,2020

Great service. Very happy with quick collection and delivery and quality of clean.

JS

Jan 31,2020

Very efficient, reasonably priced and easy to use.

Chrissi Lewes

Jan 30,2020

I am grateful to Laundrapp for making my life so easy! They are highly reliable and efficient. My dry cleaning is always excellent and I love how they accept their coat hangers back in order to be recycled. All the drivers are polite too. Thank you Laundrapp!

Marie

Jan 30,2020

it's a great service for those who don't have time to go to the laundry. I sent a sweater and they were very quick to pick it up and return it. it is a service that I recommend to everyone.

Isabella Rose

Jan 29,2020

This company has the best customer service I have been offered for a long long time. There was a confusion with one of my items and the team were straight on it and so helpful . Sam and Salah have really shown great customer service skills and have been quick and updated me even quicker. Thanks a lot this is a great app and company to use.

Emma D-C

Jan 27,2020

They accidentally washed instead of dry cleaned a brand new cashmere jumper, shrunk it to literally half the size, and point blank refused to take responsibility or compensate me for it. £200 straight down the drain. Will never use them again.