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Luscombe MG Leeds are the new name for MG in West Yorkshire. Whilst this dealership may be new, the Luscombe customer service you have come to expect from our Luscombe Suzuki and Mitsubishi dealerships is extended with our new MG business. We still have straight talking sales staff and managers who come out of the office. More importantly, We Won't Sell You A Car, But We Will Help You Buy One
Reviews 106
Tarren Scott
Jan 16,2023Brilliantly service from James at MG. I got the car I wanted in a matter of weeks. James kept me informed throughout the process and was easy to contact when I had any questions.
Shytalk
Dec 30,2022Nadeem, the sales Exec was really helpful efficient, and good advice was received. I would never have thought he had only recently started. Smooth deal, only minor issues which were my fault. (Lost V5 for my trade-in) Looking forward to the same excellent service in the future (or 'going forward' if your not beyond middle age) with this Company.
lisa toz
Nov 23,2022I love this Company, they always make us feel welcome and listen to what we want and advise us on our best options to suit our needs. Finally found an excellent after sales business and not just upfront sales service.
DEREK
Oct 31,2022Bought a new MG from Luscombe in July. Very little information given about the car at handover. Within 2 days, the wing mirrors and windows packed in. Apparently a fault with MG. Live 16 mile away from the dealership, so took the car, at my expense to be sorted out. Three weeks later same fault occurred. Month later occurred for the third time. Decided that as we live only 4 mile away from another MG dealership to take the car there rather than Luscombe's. They said my redress was with Luscombe's as they sold the car. Now they have at last received a relacement part from MG (know that this is not Luscombe's fault) so now have to take it again, so with travelling another wasted day. No offer of a Courtesy Car. Shall certainly not be taking my car to Luscombe's for a Service when it is due.
Andy Bell
Oct 29,2022Thank you for my MG ZS EV, I’m very happy with it. Also, a special thank you to Lucy Moss for her professionalism and help.
John Heap
Oct 27,2022Great car (MG ZS EV Long range Trophy Connect. Great service from Luscombe’s and especially from Faz, Sales Msnager. Would certainly use them again.
Chas, Leeds
Oct 24,2022Sales Exec., Lucy Moss, took very good care of us throughout our buying experience; she made sure we understood all aspects and introduced us to the Service Team, who answered our questions about all technical aspects of our new car. The only minor omission was that no-one mentioned to us the £50 cash for a personal recommendation; for which our son, who had recently purchased an MG5, would have qualified. Overall, a satisfactory experience.
PAUL EMANUEL
Oct 21,2022Andy Manchester was the man I dealt with and he was spot on from the word go. I had a couple of followups to sort after I collected the car and he was just as helpful then. A plus!
Rebecca Downes
Oct 13,2022Huge SHOUT OUT to Safi and Matt at Luscombe MG Leeds. This is definitely the place to go for your next car purchase! I recently bought MG ZS EV Trophy Connect there. The most easiest and smooth transaction from any dealership, I’ve ever experienced. Extremely impressed with the customer experience from the first enquiry through to purchase and after. My email and telephone enquiries were answered politely and promptly and made me feel confident in my decision to go ahead with the purchase. Safi knew everything about the car, answering my questions well. He also asked me questions to make sure I was looking at a vehicle that fitted my needs. Nothing was too much trouble and there was no ‘hard sell’ at all. Safi and Matt went above and beyond from the minute the car was delivered on-site to me collecting in a record breaking timescale…. 🤩 To say I’m happy or delighted with the car and service is an understatement. Love everything about the car from the steering, road handling, comfort, and user friendly interface to the whole customer experience. So much so, my husband is now in the process of purchasing another one from Safi. Really is personal service and a joy to find.
James Thomas
Oct 05,2022I paid a deposit that they said is refundable if you change your mind. But now trying to get a refund is like geting blood out of a stone. Well on the day i left this review i had sam contact me by phone he said that there was a issue with there stripe payment method and true he did action a refund that has now come through so someone that cares.
Paul
Sep 24,2022Purchased our new mg zs ev trophy long range,Ross, the salesman was very professional, knowledgeable, helpful, and very pleased with our car, the whole process was very easy from start to finish and we got our car quicker than we thought which was a bonus.
RJT
Sep 22,2022Excellent service and communication.
Chelsea
Sep 21,2022Great service from start to finish. Ross was very attentive and professional throughout the experience. Would recommend. Thank you!
Margaret Aitchison
Aug 25,2022Car service and MOT was easy to arrange, great communication and a video showing the work being completed, which my dad (a retired car mechanic) was thrilled to watch. Would recommend 👌
Neil Fox
Aug 18,2022Received a warm hello / greeting from Ross , who , listened to my needs , and expectations , no pressure sales , which made a change , eventually bought a Mitsubishi ASX ,,, an excellent and refreshing service from Ross at leeds , totally exceptional service Many thanks
Tony
Aug 16,2022First Mg5 service after 1 year. Dropped car off at Luscombe service centre as arranged at 10:00am. Had a coffee while paperwork was completed, caught a bus opposite the showroom into Leeds. Arrived back at 1:00pm and the service was complete, car had been washed and a video health check of the cars condition sent to my phone. Everything went well, no problems.
Jess
Jul 18,2022Absolutely shocking service from the start to be honest. 1st we were told our new car would be a few days and then it was a few weeks. Emailed the director and then things were magically sorted out. Not very professional service from Fazz at handover of the car, constantly answering calls and then calling us once we’d taken handover of the car to question us on our old car which should have been addressed previously if there was an issue. Fast forward three months and we’ve had multiple problems already with our BRAND new car. Screen turning off, electric seats coming on and not being able to turn them off. The car wouldn’t start numerous times. Called MG luscombe for them to advise it would be 20 days before they could look at it. Absolute joke. Then changed their minds on the date and said they “might” be able to sort a car but we wouldn’t know for a few days. Then advised if we took it to another MG it would void the warranty (what a joke!!) This was extremely distressing for me as someone with mental health issues I heavily reply on the car. Safe to say we have now got rid of the car. Clearly not very reliable and the staff at the MG luscombe are shocking, I am disgusted at the service we have been given from this garage, I would highly suggest to look else where and definitely not at an MG ZS.
fred may
Jun 23,2022I submitted an online request for finance figures for a new car. Salesman phoned me to say he wouldn't do it because I would either have to reserve a car or wait until July when there is going to be a price increase. Obviously I couldn't commit to a new car without knowing how much it would cost. Very strange conversation altogether. John Sharples
Mr Smith
Jun 22,2022As a family run business it shows. It shows in the care that they show when dealing with customers, both in person and via internet/mailshots. I will have no hesitation in visiting Luscombs again for my cars' next annual service.
James
Jan 31,2023Great service from Luscombe's and Nadeem whom I dealt with for purchase of my MG4. Car arrived sooner than promised. I was purchasing remotely and with part exchange and Nadeem made the process straight forward, dealing with things efficiently and in a friendly way. The new car was delivered today and I am really pleased with it.