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Reviews 145
Maggie Dyke
Mar 18,2021Excellent experience from start to finish. Never bought a car without a test drive before, I had nothing to worry about. The car is superb, thanks again Tim.
Mark Richardson
Mar 06,2021Wow, my daughters Audi arrived looking immaculate inside and out, superb! The whole purchasing experience was excellent from start to finish with no high pressure sales and a favourable first time offer on our trade in. Not being able to physically test drive the car or even sit in it was strange and a new experience, but there was nothing to worry about, the car is spot on! Anyone looking to purchase a genuine car with honest dealer feedback and service, visit Tim and his team, I highly recommend!
Roy Allison
Mar 03,2021Excellent service from beginning to end Part exchange deal was exceptional enabling me to buy the car that craved after No pressure applied to buy unnecessary products like body shields and asset protection insurance This is the only way to buy a car in these uncertain times Delivery service was perfection with no worries about the car warranty as you are fully covered by the RAC and distance selling legislation I have bought a number of cars over the year’s and this the first time I truly felt confident that I got the best deal possible A big thank you to Tim Cameron and the rest of the team Roy Allison
Vicky Mycroft
Mar 02,2021From a simple phone call of advice right through to personally delivering my car to my home,Tim has gone above and beyond. He has been there personally every step of the way and dealt with all my questions in a professional manner. Absolutely amazing service!
Mrs Martin
Feb 25,2021Absolutely 100% Recommend amazing service from Tim. He went out his way to answer any questions and was very helpful throughout the process. Car arrived looking incredible. Was super worried about buying a car online but was easy and a very quick turn around. We received photos a video prior to the purchase. Tim made the whole experience very easy and worry free would highly recommend
Gareth
Feb 20,2021COVID makes even normal everyday tasks more difficult, so when my car broke down and I was told it wasn't economical to repair I thought getting a replacement was going to be far from easy. I was going to have to purchase a replacement vehicle without test drives, or on the whole not being able to look over any prospective purchase. So I searched online for the type of vehicle that I was interested in. That's when I came across MASTER CARS. I had a look through their stock list which had the exact car that I was looking for. Reading further I found that they did Nationwide delivery. I also did checks on the company which came back very favourable on sites such as Trust Pilot. Based on all this I decided to e-mail the company. I had a very prompt response from Tim who answered all my questions. I sent a few other e-mails to clarify some points before I made the phone call to Tim on the Monday. A deal was agreed and the car was delivered on a trailer on the Thursday exactly as described and exactly as in the pictures. I purchased the warranty for piece of mind and the car came with a 14 day money back guarantee. At the time of writing I couldn't be happier, but I know that should I have a problem Tim would be more than happy to help.
Fuskymin
Feb 16,2021Being over 300 miles away and Covid travel restrictions preventing a site visit or test drive meant I was looking to buy on trust. Tim was able to provide the necessary information and reassurance with no sales pressure. I also received a fair trade in price for my old car, while the new one was delivered quickly and free to Scotland. Distance sales as they should be.
karl Gidney
Feb 10,2021Great customer service from Tim and the Master Cars team. Due to the current covid restrictions all transactions and communications were done in a COVID safe manner. Great in-depth knowledge of the vehicle purchased, and assurances of warranty coverage should there be any issues (there where none) due to not being able to physically test drive the vehicle prior to purchase. Great follow up and support post delivery.
Jamie Start
Feb 10,2021Very pleased with my purchase from master cars .. would definitely recommend.
Shaka
Dec 21,2020I recently purchased a Audi from Master cars and I have to say it was once of the most pleasurable experiences, I have ever had purchasing a car. Excellent customer service,Tim was great they made the whole transaction easy from start to finish. Car didn’t have a Handbook and Tim told me not to worry he would send one out to me. I would highly recommend purchasing a car from here as cars are in great condition and the customer service is 1st class.
Guy Roberts
Dec 15,2020I recently bought a car from Mastercars and the service was excellent, the owner is knowledgeable and not pushy which is great when trying to source a new car. I enquired about booking an appointment to see the car and received a prompt response. The car was beautifully presented when I arrived. The selection of cars is impressive and the knowledge of the vehicles was incredible. I was advised on the number of options for financing the car and the website is professional and very well thought through, the finance calculator is a great tool to use. The car was delivered promptly and when requested. The driver was incredibly friendly and I couldn’t be happier with my new car. I would definitely recommend Mastercars to anyone.
Chris Hallam
Nov 14,2020Arranging a test drive was quick and easy I drove 3 hours to go and view the car on a Saturday. Tim was really helpful and took me on a long test drive and let me have a good feel for the car and drive on the way back. Showed me all the features on the car. Didn't pressurerise me into purchasing it and I payed for the car by bank transfer and the car was delivered the following Thursday for no extra charge and my old car traded in will definitely buy from them again. Absolutely love my car
Vikki Palmer
Nov 13,2020I recently bought my second car from Master Cars, and as before was thoroughly impressed with the service received from start to finish. Arranging a test drive was quick and efficient (as well as COVID safe!) and there was no hard sell. All the features of the car were well explained to me and the car was a fantastic example of the high quality well maintained vehicles sold by dealer. Arranging finance was easy, paperwork was done quickly and collection was arranged in just one week. See you in about 2 years for my next one!
Shanda
Oct 25,2020Brilliant service I asked Tim to find me a particular car true to his word he found the car at the best price for me, delivered all the way to newcastle would highly recommend this garage would definitely use again thank you
Stephen Phillips
Oct 07,2020I called in to view an MG which I had seen on a website. I had a nice casual chat with Tim, who let me inspect the vehicle and gave me a detailed history of its previous owner. Having paid a deposit, I arranged collection and part exchange, which we completed several days later. The car was immaculately presented in the showroom, then given a final clean before I drove it away. Altogether a pleasant experience and I recommend Master Cars.
Joanne King
Oct 05,2020Tim handled the purchase of our new vehicle with upmost professionalism. Every last detail was covered and we drove our lovely new car away assured that we had purchased a quality vehicle from a great little dealership. Thank you for such a wonderful service where nothing was too much trouble. We would certainly recommend you to others.
max scott
Oct 05,2020So after having previous bad experiences buying cars from small dealerships, Tim was top notch in every step of the process. He was very informative and able to answer all questions I had and any small issues such as a couple kerb marks and scratch was resolved before buying and you would never know they were there! Even got 12 months breakdown cover and 3 months warrenty from RAC for free. Would recommend to anyone looking for a quality used car. He even kept in contact after sale to make sure everything was okay. Top notch!
Chris Ames
Oct 01,2020Excellent service, no fuss and just love the new car. Thanks Tim
samina aklas
Sep 22,2020I was extremely pleased with my experience from start to finish with Mastercars (Hitchin). Thanks to great customer service from Tim who was ever so helpful to help me find my chosen car. I am so happy with my new vehicle thanks to Tim for helping me and giving me guidance. I would definitely recommend any of their branches best in practice and you will be satisfied with their level of customer service. Once again, thanks a lot to Tim for helping me find myself a great vehicle.
Enzo
Mar 18,2021Excellent - Quick and efficient. MasterCars made this process straight forward and painless. Process was wrapped up over 2 weeks. I’d recommend