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Reviews 145
Cath
Aug 16,2020An extremely positive experience from start to finish. Tim was professional and courteous throughout and the ‘no pressure’ approach was a huge factor in deciding to buy from them. My car was immaculate when I picked it up and it is a pleasure to drive. Would highly recommend.
Darren Knight
Aug 07,2020Excellent service from start to finish, no pressure sales, just relaxed and Tim was a real pleasure to do business with 👍
Andy
Aug 05,2020Really smooth transaction, car immaculate and good communication throughout the buying process and the part exchange. Longstanding and reliable local business with really friendly staff
Paul Ludlow
Aug 04,2020Great service from all the team especially Tim Down to earth and a real old school guy which made the deal for me. Would highly recommend and wish all the team all the best of success in the future.
Andy Reeve
Jul 05,2020I would highly recommend these guys!!. I'm very happy with the service from start to finish.
Sam Jarrett
Jul 04,2020Excellent customer service from start to finish. Tim was fantastic and the car was delivered on time
Tom Beckett
Jul 01,2020What more can I ask for? Paid for the car at 10am and delivered by 2pm 45 miles away. Also delivered properly on a lo-loader by a very courteous driver. First class.
Adeyinka Ajayi
Jun 27,2020I was a bit sceptical about purchasing a car from a small car dealer before now, but I have been proven wrong! Master Cars team are efficient and reliable. Great service with good price. I'll surely recommend them. Thanks Tim for your help and professionalism.
Alex Coraescu
Jun 14,2020Great service. Thank you for the best car.❤️
Chris Carnegie
Jun 12,2020Best car dealership I’ve dealt with in 12 years of car ownership. Tim was friendly, polite and quite willing to answer any questions I had about the V40 throughout the process. With everything that’s been going on with COVID-19 they were very accommodating and the entire process has been smooth from start to finish. Will certainly look to purchase my next car from here in the future
John Gallagher
Jun 11,2020Great service and support! Love my new car! Thanks Mastercars.
Jay Mckenzie Junior
Jun 11,2020Outstanding service today from Tim I part exchanged my car for a smaller Car Fast turn around Would highly recommend Tim
Scott
Jun 07,2020These guys know exactly how to look after their customers and always deliver on their promises. I have been a long term client and they go the extra mile to get you into the car of your dreams. The team at Master Cars got me into my first Bentley Continental GT, and Tim has just done a fantastic deal for me on a beautiful red 4th generation Range Rover Vogue which both me and my wife are over the moon with. To summarise, Master Cars are in it for the long haul and treat their customers as long term clients. A pleasure to deal with.
Mark Suddaby
Oct 18,2019Really good service from Tim and Steve
Anne
Sep 03,2019Very efficient and helpful. Thank you Steve.
Tom Brogan
Aug 05,2019Best Used Car Experience to date Steve is an honest experienced no pressure sales man. Good communications by phone and email and a fuss free handover of my new car. Presented to me in showroom condition. If your looking for that special car - good value and no pressure - seek these guys out. Many Thanks again Steve !
Max Deans
Jun 03,2019Bought my 3rd car from this dealership, fantastic service. Especially from Lewis, really down to earth and not pushy at all. Fantastic communication at all times and the sale couldn't have been easier. Really pleased with the service and the car.
Harry Rawson
May 18,2019i was treated with great customer service from the moment i walked in, and lewis spent a great amount of time and patience with me, he made the experience extremely enjoyable for me. would recommend to anyone and would definitely go again
Rob
May 02,2019We recently purchased a BMW 330d from Lewis at Master Cars. The whole experience was hassle free and a refreshing change from most other dealers. We were left alone with the car for as long as we needed and there were no pushy sales tactics. Lewis was very accommodating to us and even collected me from the station when collecting the car. The car is great and I wouldn't hesitate to go back in the future!
Antony
Aug 18,2020Thank you Tim for your great customer service you made me and wife feel very welcome and was very professional from start to finish. Brought a 2017 Vw Passat from your Hitchin branch what was one of the cleanest example iv seen the car was sent to a Vw specialist before collection on Saturday and was fully serviced with genuine parts and mot with a full check over all paperwork presented in a professional manor. Will definitely be back and 100% happy to recommend MasterCars hitching to my friend and family thanks again