Mitrefinch – an Advanced company
To leave a review you need to be logged in
Mitrefinch is a one stop shop for managing your workforce.
We offer time & attendance software (including biometric and self service), absence management, HR management software, Rostering software, time allocation and job costing, payroll and access management.
So why not get in contact with us and see how we can make your HR department become more efficient and save time and money on costly processes.
Reviews 136
Dawn
Nov 27,2019Excellent Customer Service given by the Mitrefinch Support Team, whenever I have a query on the TMS. In particular I needed to know how to create a new roster similar to the one we already had and James was at the end of a phone to assist.
Rhys Jupp
Nov 27,2019When calling through to support the support officer was extremely helpful and knowledge. He was able to provide me with the answers to all my questions there on the phone without any hesitation.
David Pooley
Nov 27,2019The support that was provided was excellent. Highly recommended product and highly recommended support alongside the product.
Gemma Flower
Nov 27,2019I contacted Mitrefinch with a query and immediately I received an email confirming receipt. Within the hour it was resolved. Very happy with the customer service I received.
Sarah Morris
Nov 27,2019Very quick response to helpline query and very efficient in sorting out any issues. Would highly recommend.
Chris
Nov 17,2019Mitrefinch have really stepped their game up recently, the support has been great with helpful timely responses to all queries I have had
Ben F
Nov 15,2019TMS is great, does what we wanted and the our implementation was smooth as could be. Getting support coukdnt be easier when you need it, best way is through the website.
Phil Mock
Nov 05,2019The support I received was concise and described exactly what I neded to do. It was delivered clearly in a friendly and welcoming manner which is so often missing when dealing with customer support desks these days. Thanks very much and well done.
Allison Corbett
Nov 04,2019Excellent knowledge within the 'helpdesk' department. Always on hand to assist. Special shout out to 'Libby' :-)
William Ferguson
Oct 25,2019Very helpful call handler who quickly resolved the issue.
Kate Caudery
Oct 24,2019There has been a marked improvement in the Customer Service provided by Mitrefinch over the last couple of month. They have dealt with any queries we have had very promptly.
John Barbour
Oct 23,2019Quick response to an issue halting the finalisation of the payroll.
Kieran
Oct 18,2019Great service from all the support team. Never have long waiting times when contacting the support team by phone. Happy and helpful staff.
Sonia
Oct 17,2019User friendly software with human support
Jim Counsell
Oct 09,2019Mitrefinch Team installed complete TMS clocking system in factory. Even though there were a few small teething issues, the installation, training and support going live was great and every issue / question was always resolved in a timely manner.
Suzy Pinsent
Oct 09,2019Mitrefinch has been able to assist in writing and debugging a very complex work rule to allocate hours according to our pay criteria and solve all our work rule problems within the capability of the software.
David
Oct 05,2019Great service - fixed an issue fast and quick
Mark Gilham
Oct 03,2019Consultants and installers were all very helpful. System up and running with no massive impact to the business
Stephen Boling
Sep 26,2019Over the course of the project with MitreFinch they have delivered a consistent and high-quality service. From the initial Sales discussions through to the physical installation and commissioning the MitreFinch team have communicated effectively and in a timely manner. Projects such as our never go to plan and when we had to redefine the scope and technical specification the MitreFinch team stepped up and supported 100%. The consultant supporting us had a wealth of knowledge and was invaluable in giving real-world examples to help with our development process. I would not hesitate to recommend MitreFinch.
Mitrefinch House, Green Lane, YO30 5YY, York, GB
http://www.mitrefinch.co.uk
Alex Thompson
Nov 27,2019New user to Flexipay had difficulty emailing payslips, my call details were recorded very quickly and I was able to see a resolution date. Contacted the following day to chase, passed to a experienced member of support who after checking our systems was able to help and resolve our issue stayed on the line to ensure the process was working. Overall, very impressed with the service.