Mitrefinch – an Advanced company

4.0 (136 Reviews)

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Mitrefinch is a one stop shop for managing your workforce.

We offer time & attendance software (including biometric and self service), absence management, HR management software, Rostering software, time allocation and job costing, payroll and access management.

So why not get in contact with us and see how we can make your HR department become more efficient and save time and money on costly processes.

Reviews 136

4.0

Out of 5.0

Tony D

Sep 26,2019

I had a minor issue which was resolved with a simple phone conversation with the online support. A friendly easy to use service. Very satisfied. Tony D

Daniel

Sep 26,2019

First experience of Mitrefinch was as a new employee hired in the accounts department of a creamery 11 years ago - worked on the project implementation team and used extensively for over 4 years. So confident in the system was I, that I championed its installation at my current employment and have recently experienced another seamless installation - now looking forward to utilising the system to full effect

Lenor Mansfield

Sep 25,2019

We have had a rocky start with Mitrefinch but have finally got a good engineer/trainer who is helping us get to grip swith the system

Mrs Simpson

Sep 17,2019

The specialists on the support desk at MitreFinch were able to assist with my query remotely with just a quick email response detailing the action I needed to take to resolve the problem. Very efficient and timely response.

Mike

Sep 12,2019

Mitrefinch is an excellent people management system. It makes every process of managing employees fast, easy and efficient. Would highly recommend.

Peter Forrest

Sep 11,2019

Top top service - had a barrier issue. Sorted quickly

Tim Rose

Sep 09,2019

Support was very helpful did a custom report for me which helped us out big time. Thank you.

Anthony Rose

Sep 06,2019

We have a minor issue with 2 terminals time drifting out of sync. Reported by ticket in the morning and call later that afternoon. The operator was quick and efficient in resolving the issue.

Heidi Bell

Sep 05,2019

Support team worked with me patiently to resolve my issue. Better phoning in and talking to them as wasn't getting very far with emails going back & forth. However, lots of methods were then attempted to resolve my issue and the support person, Paul, was very patient.

Martin Jinx

Aug 29,2019

We had a very quick implementation, a couple of weeks. Was impressed with the effort and results. We had a few snagging issues which were addressed quickly after go live. Very happy.

Kelly Casey

Aug 21,2019

Great service from the Mitrefinch Support team. I logged a technical query with them and received a response back less than 24 hours later with the exact answer I was looking for!

Sammy Barry

Aug 21,2019

The Support from Mitrefinch is great - really appreciate how fast they come back to me and always manage to find a solution to matter how tricky some of the problems are!

Andreas

Aug 14,2019

Excellent service - Paul was very good, the knew his stuff and solved the problem within minutes. 10/10

Jane Haddlesey

Aug 13,2019

The staff at Mitrefinch always respond quickly and are very helpful. No question is too much trouble and they are always happy to talk you through anything step-by-step. It's reassuring to know that they are always on hand when we have an issue or I'm unsure on how to do anything.

Roger Abbiss

Aug 12,2019

Mitrefinch's Time Management System (TMS) or clocking-in system in oldspeak, does exactly what we need it to do and moreover comes supported by a proficient and courteous helpline (which I used today - issue instantly solved) as well as on-line help.

Paul

Aug 06,2019

We chose Mitrefinch on the promise of a speedy implementation having being let down by another provider who shall not be named. I'm happy to report that we went live on time and to budget - paying our staff accurately using the Payroll module without a hitch. Having moved into support we find the team both knowledgeable and responsive. Highly recommended and we are pleased we made the right choice.

Dianne

Aug 02,2019

Whenever I have a problem using the payroll system or have a new payment to set up, the Mitrefinch support team are very efficient in sending a reply and easy to follow instructions, with screen shots, on how to do it. The online process to create a 'ticket' for a query seems to work much better than waiting for an advisor to call you back. Often, with payroll, a response is needed pretty urgently, especially if a payday deadline is looming. Mitrefinch seem to understand this and respond quickly.

nick clare

Jul 09,2019

David Hunter the support analyst was able to step me through every part of my problem and we were able to correct the issue in the configuration file. in short the technicians i found to be very helpful and knowledgeable.Thanks for a good outcome.

Nicola mayne

Jun 29,2019

No stars. Disgusting company. Do not go near. Been with them for 30 years then 25 percent increase. No response to complaints after 14 days!

Jo Michael

May 21,2019

Mitre Finch over promise and under deliver it took over a year for our HR system to function. Poor communication , ever changing account manager and hidden charges. We have had a very poor experience.