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Momo Lifestyle - Simple Innovation
Facilitating your life with simple innovation and the care you deserve.
Reviews 146
Kathia
Mar 14,2024Love the water pump and now I love this company even more. I emailed customer service due to the pump having issues and received super helpful advice from Rafael Santana on how to try to fix it. Was unsuccessful but he honored the warranty and sent out a new unit right away. Highly recommend!
Earl Fields
Feb 25,2024I recently had to email your customer service department to ask them a question about my order that was being delivered to my location. Once I submitted my email to your customer service department, I received a response promptly by your employee, by the name of Rafael Santana. Rafael in his email response, assured me that there was no need for me to worry about my order and that the merchandise was on its way to my location. Rafael provided a link in the email where I could track the status of the shipment. Once I received my order, I sent Rafael a courtesy email to let him know that I received my merchandise. I also was impressed how well my merchandise was packaged and also was elated about the prompt delivery. Overall, I am a satisfied customer and thanks to Rafael and your packaging department for a job well done!
Olivia Figuered
Feb 23,2024Exceptional and easy service and a great product too! I love the look of the stone mats but one did crack in the corner. I emailed the company and showed a picture of what occurred. Since it was within a year, their warranty covered it. But what I loved most was how easy and responsive the company was. I got a quick response saying they were sorry about the crack and that they have already sent out a new one. Who has service like that these days anymore? I don’t come across it often and when I do, I know that’s a company I want to do business with. Again…beautiful product and superb service.
Kubra Dasdemir
Feb 11,2024This so good experience for me. That’s product very quality and so useful
Ashley Abdo
Feb 11,2024Update to my previous reviews about the mat warping. The company contacted me after I wrote the review and sent me a new mat free of charge. I appreciate them correcting this issue.
Katya
Feb 08,2024Super wooow
Brian Vinueza
Feb 07,2024Amazing customer service and amazing product delivered on time!
Caitlin
Jan 26,2024I had to return the mat because it just didn't work in my bathroom. The company is great and they worked hard to get things sorted. Just be sure that you want the mat because returning it is expensive through USPS. Momo Lifestyle people were kind enough to figure out how to help, just make sure you read the return shipping policy. I really like the mat and wish it could have worked out.
GkP
Jan 26,2024I love the product. Specifically the shower mat. The problem is the outer packaging for shipping. The product is in bubble wrap, a tight fitting cardboard box and then another cardboard box. The problem is that I ordered 3 and those nicely packaged boxes were loosely in a larger box which was either dropped on a corner with nothing to act as a shock absorber. Two of the three were damaged. After notifying the company and verifying with pictures, I received replacements for the two damaged products. The packaging was identical as the first time- not enough crunched up paper to stop the boxes inside from moving around loosely. This time one was good and one corner was slightly pushed in. I’m so sad and disappointed because I love the product and these were Christmas presents for my family.
Steven Li
Jan 21,2024Bought a stone bath mat from them on Amazon which was warped. I mentioned that in a review and the support team reached out to me reminding me that the mat has a warranty. They indeed sent me a replacement mat, which worked great.
Zeynep Guler
Jan 19,2024Great product, I like very much
Emma Ufuktepe
Jan 19,2024Easy to communicate
BRUCE ECKENRODE
Jan 16,2024I bought this particular stone bath mat because of its larger size than most others. Ordering and delivery were easy and fast. The mat itself is nice except for one glaring characteristic which for me was initially a problem. The mat is bowed in the center. None of the four corners which have anti-skid pads touches the floor. The first time I exited the shower the mat moved a few inches. That caught me off guard and I almost fell. I'm a 72 year old geezer and not as agile as I was in my youth. Why those pads are located where they are is beyond me. To remedy the situation I installed rug anchors on the entire bottom of the mat. One side of the mat is still raised about 1/4" above the floor, but the opposite side and about 80% of the mat from that side all the way to the other is contacting the floor and securely in place.
WKS
Jan 10,2024The bath mat is very nice looking, but the first one arrived damaged on one of the corner. I contacted customer service and Rafael quickly sent me a replacement mat for free and followed up multiple times to ensure that everything is OK. Overall great customer service and I'm happy with the bath mat.
Tina
Dec 12,2023Excellent customer service and an excellent product. My Momo stone bath mat came in with a chip and Rafael from customer service was able to send a replacement promptly once he received the photos showing the shipping box damage and the damage on the mat that corresponded. We love that there is no wet rug to harbor bacteria. Would highly recommend the Momo Stone Bath Mat.
Andrew Brugnoli
Nov 29,2023This is a mat. I’ve been thinking about it for so long and finally pull the trigger was extremely excited when I received the product but it was not exactly what I ordered. I contacted the customer service team and immediately they jumped into action to rectify the situation they went above and beyond to make it 100% right Rafael took the time and interest to make sure my needs were looked after and dealt with an efficient and professional manner. I look forward to the next time we have to do business with these guys because they are fantastic.
Yeti
Nov 19,2023The motion sensor light is exactly what I was looking for. Soft light for making coffee in the morning while the rest of my family is sleeping. Anything to make this more streamlined and less jarring is a win 😜 Great price and I'm glad I don't have to get a grip of batteries. A slight fade on and off would be cool, but not crucial. One extra mounting disc for an alternate location would be helpful, too. Overall, I'm extremely satisfied. Thanks, Momo!
Anggie Goto
Nov 16,2023I really loved these lights! because I can recharge them whenever necessary and I don't need batteries like other brands. I loved finding momo lifestyle for my home!
Diane
Nov 15,2023This is a genius item. I was continually wiping the area of sink/ countertop where I keep my dish detergent, and foaming handsoap container. No more, this catches those drip and drops and keeps the area spotless! The shipment came promptly!!
V frmr
Apr 10,2024The Momo water Dispenser is n excellent product! I love it! It’s the best in water dispenser’s.