Moona

Hosted by David Simmons

4.0 (430 Reviews)

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Reviews 430

4.0

Out of 5.0

Peter Davis

Dec 04,2021

I love getting £5 off every order i make, it's a no-brainer.

Darc

Dec 04,2021

Fab Thankyou

Andrew Pritchard

Dec 04,2021

Was Great thanks

DOUGLAS BROWN

Dec 04,2021

Made purchase for £70 from Tower , on payment page was asked to click here for £5 discount , no mention being made that this was signing me up to membership of Moona and £29,99 per month for the privilege . No terms and conditions were ever sent to me although they claim you can cancel in the 7 day cooling off period but no e mail was ever sent to me advising of this . Complete Scam

Louis Stewart

Dec 04,2021

great discount

Beth C

Dec 04,2021

What a deceptive scam! Moona need to be transparent about the charges and the fact that this is a monthly service (?!) which at no point is ever mentioned. Have cancelled and was told that an email was sent informing me of the charges. But alas, like any normal person, I didn’t think to trawl through my emails after purchasing from an online store just in the off chance they’d forced me to sign up to something with a completely different company. It really says everything you need to know that in the email Moona send asking you to review their service, once you click “leave a review” you then get taken to a page and have to select either “I am happy with Moona” or “I have an issue with Moona” Three guesses which of these two links actually brings you to trustpilot, because “I have an issue” certainly doesn’t. ———— EDIT: kept being fobbed off with ‘we’ll refund you in 10 working days’ very strongly advise anyone who ends up with this to contact their bank to forbid any further charges and let their scam team recuperate the charge as Moona certainly never refunded me despite multiple promises

Laura B

Dec 03,2021

I can’t pay by any other means except PayPal which I don’t want to do. And then having been through the process I find I now have to sign up to something and then cancel it, just to process my payment. Not only am I going to cancel the moona signup, I’m also going to cancel my order as I no longer trust the website itself

Chung Do

Dec 03,2021

Good fast payment

Mr P

Dec 03,2021

Such an unforgivable service! I purchased an item from a particular online eccomerce site and wasn't able to 'uncheck' the option to have (a first) gesture to have the £5 taken off the final amount... so as sensible do - they go to the terms and conditions to see how to cancel any sort of 'pay monthly' subscription. - which give Moona their due they send you to the right place. However - after confirmation that I had been unsubscribed. They go ahead and take the money anyway. - worst still when I talk to them on the customer chatbot - I get the response "can I tell you where to use your membership" - NO! I never wanted to be part of this and the only reason I'm not in the same predicament as others getting their refund back is a luckily had my Monzo card - frozen! WATCH OUT FOR THESE

Abbi Roberts

Dec 03,2021

Delt with my refund so quickly great customer service thank you very much

Shahzad Khan

Dec 03,2021

Excellent service, bit expensive!

Wendy Bennett

Dec 03,2021

The BEST!! The BEST Thing I have ever used !!

Joe McIl

Dec 02,2021

Disappointed that I was signed up to their membership. Wasn't clear upon using option. Only noticed once £30 taken for month membership. Cancelled and none of the retailers I'd even heard of so can't avail of their custom. Beware - ensure you want to join before using

Rohit Prasad

Dec 01,2021

Good Customer Service

MLJ

Dec 01,2021

The Moona Team has been absolutely fantastic in dealing with all my requests! The Team has responded promptly to my emails and messages in order to help me. I imagine this group of people will be moving forward in the business world simply because they are so efficient and generous in all their actions.