To leave a review you need to be logged in
Reviews 430
TK
Jan 23,2023Discount was genuine and unsubscribing was very easy.
Naia
Jan 23,2023I had an excellent experience with Moona. I'd recommend the company.
Mrs cr smith
Jan 19,2023Great service , can't complain easy to cancel , got discount 👍
Amanda Nicholls
Jan 17,2023Good company to deal with
Customer
Jan 17,2023The service is impeccable and the customer service is incomparable. Excellent! They are highly warm and welcoming. Would highly recommend.
Borghildur Gudmundsdottir
Jan 16,2023Customer services were helpful when I requested cancellation of my membership and dealt with it quickly. I found that after looking through the website I would not benefit from membership.
Carina Almeida
Dec 07,2022Used it for a free trial, was good saved £5 on a purchase, was easy to cancel before I started paying but it’s good if you shop a lot and want to save money!
NR
Nov 23,2022Didn't even know I had signed up to this until £27.00 was taken from my bank account. Beware of this company, they trick you into signing up when you make a purchase or return. I didn't even have to provide bank details just clicked on something accidentally (which was hidden very sneakily in multiple click throughs) and never even received an email to notify me that id signed up to this etc. it seems they just take your bank details from the purchase you've made so I'd be very of purchasing from any site which uses 'Moona' as a payment platform. I managed to contact to have my account cancelled but still struggling to get my money refunded. Told to wait 24 hours to ask for a refund - not good enough, absolutely shocked at how easily they were able to sign me up to this. Big red flag Edit after reply..... Thank you for your reply & refunding me, the issue I have (like the person below me who also left a similar review) is the way you trick people into signing up. The T&C's are barely visible and the email sent after was used to unsubscribe so I didn't miss them as you have again implied. I was, as stated, misled into subscribing - like many other people and despite immediately unsubscribing I still had already had £27.00 taken from my bank account hence my endeavours to have this refunded. I am particularly annoyed that someone who I spoke to on the phone suggested that this was my fault. its taken me about a week to get my money back and in future I will steer clear of any websites that I see use Moona as a payment platform and would advise others to do so too.
Dan F
Nov 10,2022I haven’t actually used their service but that’s the point. A tick box on an unrelated purchase and suddenly you are subscribed to a legal service i had no knowledge of and no need of. Apparently they do state on one small window facts about subscription but on a phone when you are entering bank details it is Very very very hard to see and clearly intentionally designed this way. Maybe the service Moona is good - I wouldn’t know but the means of getting people to subscribe in this instance is not morally acceptable Edit - after reply from Moona Thank you for your reply, as I mentioned in my review - the issue I had was the fact that is the way you trick people into signing up. The T&C are barely visible the first step is just a check box asking if you would like money off. The email sent after was used to unsubscribe so I didn't miss them as you implied. I was, as stated, misled into subscribing - like many other people.
Mr Tim Webb
Nov 09,2022Very helpful
yunzhong
Nov 07,2022good and nice servies
Jabula
Nov 07,2022Very easy to use, and I received a £5 discount. It was secure. I recommend Moona for online payments.
Zilin Tu
Nov 05,2022Good App to use for purchases, just like klarna!
Mr Alastair Stewart
Nov 05,2022Helpful and polite service.
Dean Alan
Nov 03,2022Moona representative very helpfull
Laura B. N.
Nov 02,2022They were nice and helpful. Very kind as well.
Beverley Adams
Nov 01,2022Everything was grand, run smoothly. Highly recommend using Moona.
John
Nov 01,2022Great company, excellent parlinka my dad loves it, sure to be ordering more in time for Xmas!!👍🏻
Julia
Nov 01,2022Good service, easy to use. Great customer service
71-75 shelton Street,, WC2H 9JQ, Greater London, GB
https://www.moona.com
Hirasin
Jan 24,2023Easy and faster