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Reviews 430
yannick sockeel
Jan 24,2022depuis longtemps je ne faisais pas des nuits complètes style 3h à 4h ou insomnies, depuis que j'ai moona mes nuits sont passées de 6h à 7h30 environ. je ne regrette pas cet achat et je recommande à tous pour des nuits bien reposantes ^_^
LEWIS GEORGE
Jan 23,2022I signed on to Moona by mistake There customer service came back to me straight away and refunded me Excellent service
Allen Jones
Jan 22,2022Use other retailers websites when going to purchase offering £5 off purchase, not knowing your signing up to a £29.99 monthly bill. When in reality the item costs you more by the charge so don't use offer if pops up.
Jaz Azam
Jan 20,2022Unhappy with the sneaky tactic to extort £29.99 monthly fees from a Dyslexic, vulnerable customer. Instead of a straightforward payment, Tower London (who I ordered from) work with Moona.com who have charged my partner £29.99 for the last few months as a Enrolment fee for a non-existing service. I am reporting the matter to the Advertising Standards Agency and recovering the fees from Moona.con through threats of legal action. If no reimbursement is made, I will seek to take the matter to a County Court. I have no doubt that Tower are using this payment gateway to earn extra revenue through commissions. When challenged, their customer service team was extremely unhelpful. My partner tried to purchase a hat, she accidentally ticked a box for a discount on the order and was entered into a recurring plan using the Card Details they took for the purchase of the actual item. *To all existing customers, I SUGGEST YOU CHECK YOUR BANK STATEMENTS IMMEDIATELY AND AVOID TOWER LONDON.
Morgan
Jan 20,2022Fab - unexpected bonus. WELL DONE MOONA
Siobhan Morse
Jan 19,2022For anyone who falls for their first payment of £29.99 unknowingly. They will refund it if informed. Still annoyed they effectively signed me up to a subscription without my knowledge. Just glad I noticed when I did. Customer services were very prompt, polite and professional when contacted so I’m sure if you do actually want to join this enterprise they will be nothing but helpful.
Tiffany Evans
Jan 13,2022All my family members are using Moona, great opportunity to safe some money.
Graham Knight
Jan 13,2022Saves a lot. Works great for me.
Alan X
Jan 13,2022Absolute scam of a company. BEWARE. I checked out and ticked a box for £5 off. Nowhere did it say I was apparently signing up for £29.99 direct debit. Moona have been taking £29.99 out of my account without my consent. This company's whole structure is based on tricking people, because nowhere does it clearly say they will charge you this amount. I have contacted customer services and I was told I would hear within 48 hours, I didn't. So I contacted again and was told by the same person (James M) that I would 'definitely hear by 12pm the next day' I didn't. So the 3rd time I've contacted I was told I won't be refunded the first payment as 30 days have passed - but I didn't even know this money was being taken out of my account as I didn't sign up for that. I'm now being told it will be 5-10 days until I might hear from the billing department, but they are just telling me this to delay it and hope I might forget, as I've already been promised twice that I will hear and I haven't. Avoid this company, daylight robbery, unbelievable that this is happening. India Pearce
Dan Wall
Jan 13,2022Absolute scam, seems to be set up to make money by covertly signing you up to some bs £30/month subscription service - I wouldnt buy any product that forces you to use these clowns to make the purchse, it cost you more than you bargained for
Teresa Blehs
Jan 12,2022Update! Following my negative review below I would like to add today I received a very prompt and personal response via a telephone call from a gentleman, who is I believe one of the proprietors of Moona. He gave a personal apology for my experience. He also noted that I had also been charged for 2 months membership, his honestly was admirable, as I hadn't noticed. He informed me that I would be refunded for both and true to his word I received both refunds within hours. I am extremely pleased with the outcome and to be honest shocked that this company responded so promptly and on such a personal level, as this is rare. Thank you Moona.
Shona
Jan 10,2022I can only praise Moona for the quick and favourable response they gave to me when I had a query recently. Great customer service. Much appreciated.
Bee
Jan 09,2022I accidently forgot to cancel the free trial and was charged for a month of service. I contacted the customer service team and they were so prompt and friendly at giving me a refund! I was so pleasantly surprised as I had recently had an issue with a much bigger company and a similar issue which the other company refused to help me with. Could not rate moona’s customer service team enough :)
Norbert
Jan 09,2022My shopping and payment was fast and easy. It is highly recommended.
Imogen Mills
Jan 07,2022Very deceiving!!! There was no indication that I was setting up a direct debit of £30 a month whatsoever. I rang up cancelled, told I will have a refund in 5-10 working days, still no refund!!! Every time I ring I get lied to, the manager won’t ring me back, so unprofessional, definitely won’t recommend. People unless you want to sign up make sure you don’t as it’s an expensive mistake and caused me a lot of stress.
Bryan Krogh
Jan 06,2022Quickly responded to my distress, refunded my payments. Read carefully the terms before proceeding.
Eva
Jan 05,2022unglaublich schlecht, nicht zu empfehlen
Amber Price
Jan 04,2022You can get very good advice over the phone. The employees are friendly and answer every question competently and in detail. I am a very happy customer here.
Sarah Campbell
Jan 03,2022Works well!! I made only positive experiece with Moona, the discouts are great here.
71-75 shelton Street,, WC2H 9JQ, Greater London, GB
https://www.moona.com
Plas howell
Jan 25,2022Thanks to Oscar for calling me regarding my issue and dealing with it professionally.