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Welcome to Morale Home Furnishings online Store. We are a family run business with decades of experience in furniture retail throughout the UK and Ireland. We have one of the best looking showrooms in the UK. We offer the largest range of quality home furniture at low prices. We also order FREE DELIVERY to most parts of the UK.
Customer service is very important to us. If you have any problems at all please use directly so that we can help you resolve any issues.
Reviews 152
Alan Lenander
Jul 11,2013This is my first experience ordering from Morale, and I was very pleased with the service and goods received. The goods were extremely well packed for delivery and they arrived in perfect condition. The delivery driver even offered to unpack the item and assemble for me, which I did not expect. Altogether I was very satisfied with Morales' service, I will use them again.
Lorraine Moyse
Jul 10,2013I placed an order for a nest of tables and it has been a nightmare from start to finish. Payment did not go through their merchant, I phoned my bank and they told me it had been processed 4 times. I spoke to a guy named Tom at Morale and he told me it was because of my address. Eventually payment was made via the phone on the 4th April 2013. The tables finally arrived on the 3rd May, unfortunately I was not at home and my partner signed for them. The packaging was very poor and on opening, all 3 tables fell apart and the largest was scratched, therefore received not fit for purpose. I contacted Morale on the 4th May to arrange for them to be returned. To my horror they told me they were going to deduct £30.00 from my refund because I did not sign for them as damaged. I disputed this and sent an email to the Managing Director on the 24th May which he did not respond to. Instead I received an unsigned email from some-one at Morale stating they would reduce the amount to £20.00 and the rest of the refund for £271.00 would be back into my account within the week. That did not happen, I rang Morale and spoke to Tom who I believe to be one of the Managers. He was very helpful and stated that he was processing my refund as we spoke for the full amount of £291.00. He said to me, "that for the sake of £20.00 it was not worth losing their reputation". The refund was back in my account on the 21st June 2013 and I thought that was the end of the matter. I have just checked my bank account now and on the 1st July Morale have taken £20.00 from my account which I did not authorise. I will be disputing this illegal transaction with my bank and will never order from them again. Thursday 22nd August, NAME & SHAME I did dispute the £20.00 and my bank refunded me. Yesterday I had a letter from my bank enclosing selected emails between Morale and myself. They have made it look as if they are in the right and I will have to pay for return postage. In hindsight I should have not taken Tom's word for it and should have got in it writing. I use the internet for most of my ordering and have never had to pay to return damaged goods. Be very careful if you use this company, I will never use them again!!!
sheila
Jul 02,2013Good choice, de.ivered on time and value for money, called when goods were due for delivery, reall s,art guys delivered and took care when unpacking, no rush. Brilliant would use them again
Nigel
Jun 26,2013WE ORDERED DINING TABLE AND CHAIRS AND THE DATE KEPT BEING PUT BACK AND BACK,WE HAD TO CONTACT THEM AT ALL TIMES AS THEY NEVER KEPT US INFORMED OF PROGRESS,IN THE END AFTER A MONTH OF WAITING WE ASKED FOR A REFUND,THIS WAS THE QUICKEST TRANSACTION THEY DONE!
sandra
Jun 11,2013when we opened one of the boxes the assembly parts were scattered all over the box and parts were missing we contacted your customer services department on the telephone and were assured these would be sent in the post, this failed to happen , in view of this i would not recommend your company to anyone as we are still unable to assemble one of our stools.
Avril Quinn
Jun 02,2013I ordered a recliner and footstool that arrived 2 days later. There was a problem with the fixings but that was with the manufacturer which Morales sorted out for me immediately. Thank you for such an efficient service.
philip
May 18,2013great product the company is very easy to deal with very smooth transaction from start to finnish.
Annette
May 15,2013I waited in three whole days for a mattress that did not turn up, no viable explanation from Morale, they didn't know where it was, and they didn't know any useful information about the courier service they used, or what time I should wait in until. The bedframe, which did turn up, was the wrong colour and was damaged. Even though it states on the Morale website not to sign as unchecked if the box is damaged, the TNT driver would not allow us to sign as damaged and was extremely rude, which invalidated any claim we could have made. I took photos which clearly showed the damaged box and the damaged frame in exactly the right place, but when I complained about my experience to Morale, they were unsympathetic and uninterested, didn't call back when promised and I really wouldn't recommend using them again.
John
May 10,2013I ordered a cheval mirror over two weeks ago - I have sent several reminders asking about when delivery may be expected; no reply as yet. Needless to say, payment was taken very promptly from my credit card. I will not be using these people again.
N Davis
Apr 30,2013I ordered a bookcase on the 1st march 2013 as advertised with a 2-3 week delivery, 9 weeks on and still no sign of the bookcase and no courtesy calls to explain. I have had to chase morale home furnishings all the way, fist excuse was it was out of stock, then it was delivered to them damaged and now it hasn't come into stock on the agreed date...... what a joke of a company no contact from them to explain any of the above issues. I would defiantly AVOID this company at all costs
Adrian
Apr 14,2013The chairs ordered, soon came after ordering and were just as we hoped.We originally saw them in a local shop at double the price,and was surprised to find them on;line at at a bargain price,and with free delivery. They are just the right fit for our re designed dinning room.
Jonathan
Apr 11,2013Contacted by email to find out what was happening, was then informed by email that item was no longer available and some one would contact me after the Easter break. This never happened. Emailed again no reply. Called could not get through to the right person but was then emailed to say that an alternative could be supplied, emailed back to accept no response it is still going on and no further forward 3 weeks later after paying for my item. Shocking!!!!!'
Phil Morgan
Apr 04,2013We were looking for a triple dressing table mirror to go with new fitted bedroom furniture and couldn't find one anywhere - until google directed us to Morale. They had just what we wanted at an excellent price. It wasn't in stock when we ordered but stock arrived EXACTLY when the website estimated it would. It's always a risk buying an item of furniture that you haven't been able to see or touch, but the mirror is a real quality product. The packaging was excellent to, and the mirror arrrived in perfect condition. Highly recommended.
William
Apr 03,2013It would not be appropriate for me to express an opinion as the set has not been delivered yet as it is out of stock until late May.
Mrs M K Goodwin
Mar 22,2013Kept fully informed of delivery. Well packaged. Delighted with product, wellmade and matches my other oak furniture. Would certainly purchase from this company again.
Patricia. Alexande
Mar 12,2013Excellent.im so pleased with the leather bed. Easy to put together and a treat to sleep on.
iJento Limited
Feb 28,2013Good website, user friendly, goods arrived on time and we were kept fully aware at each stage. No more to be said 'Good Service'
Renata
Feb 26,2013I've ordered and payed for a double bed with express delivery. After 2 weeks of waiting I've made a phone call and found out this particular bed is out of stock and the adviser assured me they've left a message about that on my answering machine - but could not find anything on it. I've been encouraged then to order another,similar bed - apparently in stock with 2 days express delivery. This time I waited only one week and after another few phone calls I've been told this bed is not available as well, so accepted the refund gratefully and promised myself never ever to buy anything from Morale.
Jackie Christie
Feb 23,2013I ordered 3 Julian Bowen Fiddleback chairs. TNT delivered the parcel and 1 chair was very broken whilst the other 2 showed signs of cracking in the same place the other chair broken. Customer services were very helpful and I was offered a full refund and wait TNT uplifting the chairs to return them to the original distributor.
24 Watt Road, G52 4RY, Glasgow, GB
http://www.moralehomefurnishings.co.uk
Maria
Jul 14,2013My card didn't go trough on the website so I almost immediately got a callback and everything was sorted. Great choice of beds. Delivered on time, easy to put up.