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MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s open and connected, AI-first platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide.
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Commercial Property Management
Residential Property Management
Workplace Management
Facilities Management
Energy Management
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Reviews 893
Anagerlie Pichardo
Oct 28,2024I wanted to express my gratitude for the support I received from the agent during my recent login issue. They went above and beyond to assist me, especially when I wasn't aware that the link was time-sensitive and kept expiring. The agent was kind enough to resend the link until we successfully resolved the issue. Thank you once again for the exceptional service.
Valentina Sandoval
Oct 28,2024Been using this software for years. I find it easy to use. There are many video tutorials available. Support is always responsive. I am happy with it.
Lovely Guinto
Oct 28,2024The Customer Service team are doing great, every time you need a help they response immediately to help you solve the problem.
Stephen Horch
Oct 27,2024Very FAST and right to the fix.
Kem Winternitz
Oct 26,2024The tech person was very responsive. Got my problem solved right away thanks again.
Norma Talbot
Oct 26,2024comments made on earlier survey
Patricia Rosales-Sanchez
Oct 25,2024Prompt answer and solution. Love your Reps
Kristine Nelson
Oct 24,2024I've been in the business for a while. MRI is heads and shoulders above the old software - one of which stated that they would get back to you within 48 hours for tech support! Thank you for promptly, professionally and politely answering questions when we agents are under the gun - even if you answered the same question numerous times that day.
Maria
Oct 23,2024User friendly and great support
Melody R Ellis
Oct 22,2024Customer service is top notch
Peter Swain
Oct 22,2024Purchased Strata Master very dissatisfied a working manual was not provided, recordings provided were sporadic - terrible, if I could have cancelled, I would have for what was provided and cost it was a major let down
Raj Sharma
Oct 21,2024The guy who helped me was brilliant. Even when I had to ring back, he was straight on the case and helped me further. Because of his help, I managed to get my case managed. So, overall, I was very happy with the outcome.
Alba Castano
Oct 19,2024The product is amazing but more than that. their costumer service. I rely had a great experience in the moment I need it. Not only the extended hours service, but the personal attention. I was so fortunate to be served on time to save a deal.
customer
Oct 18,2024Your Staff makes a difference because of their knowledge and professional approach
Paula Mansfield
Oct 17,2024The representative was friendly and helpful. Thank you!
Kamogelo Tladinyane
Oct 17,2024The turnaround time for resolving queries is very good. The support team is very helpful and professional.
Felicia Barras
Oct 16,2024The service was excellent.
Stephen
Oct 16,2024Terrible, Terrible, Terrible No one answers the phone, it's impossible to reach anyone in customer service or accounts payable. Commodore Property Management Group has not been able to access its work order system, NET Facilities, which is an MRI company, for nearly a week. To say it's having a negative impact with its customers would be a gross understatement. MRI seems to respond to negative reviews, so maybe if they read this, they would call! Just pathetic.
Sandra McCarthy
Oct 16,2024CTM help desk techs are consistently knowledgeable and efficient.
28925 Fountain Parkway, 44139, Solon, US
http://www.mrisoftware.com
Paul Mooney
Oct 29,2024Quick response, helped me figure out my problem and gave good instructions on how to resolve the issue