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MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s open and connected, AI-first platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide.
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Commercial Property Management
Residential Property Management
Workplace Management
Facilities Management
Energy Management
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Reviews 893
William Orsborn
Oct 03,2023Very Knowledgeable
Tom LaRocque
Oct 03,2023Customer rep was knowledgeable and helpful.
Gail Brault
Oct 03,2023Help pleasant knowledgeable
Richard B.
Oct 02,2023MRI and SHA have a number of things in process to take advantage of MRI software. Our account rep, Matt Grimes, has been very helpful to inform us of MRI options we can pursue that will enhance our current environment. He has connected us to the GPS team who are implementing the plans to migrate. SHA is now working through this migration process with good results. We have another software migration in the wings. MRI and the Support team have been wonderful to work with as we resolve some software issues. Their response time has been good and they continue to follow up to see if the fix or suggestion for the fix has resulted in the problem being resolved. Support has been very attentive. Overall MRI has been doing a good job. We look forward to the next roll out of software enhancements for our Public Housing and Housing Choice Voucher programs. MRI is keeping us informed as they make progress with the roll out.
Alan Young
Oct 02,2023The staff was knowledgeable and explained everything as well went through the process
JT Wentz
Sep 30,2023Excellent customer service and assistance
William Schill
Sep 30,2023I appreciate that the MRI person I was talking to stayed on the phone with me through the whole process.
Stephanie Goodenough
Sep 30,2023Your customer service is quick and reliable.
Lee Ung
Sep 29,2023I am just a new user of this software product and have not fully expose to all the features in this produce and unable to give my full assessment of this software.
Kaycie Crider
Sep 29,2023I always get the help and clarification that I need when I call support and I can trust that the answers I receive are accurate!
Tameca Frink
Sep 29,2023They respond promptly to all emails and support calls!
Rockford Manning
Sep 29,2023Great customer service.
Wendy Bruner
Sep 28,2023Always professional
Jane Ellison
Sep 28,2023We have a number of minor support issues and some updating kind of changes happening lately. I'm very pleased with the timely and informed responses we are receiving from the MRI teams. Bobbie Tate is our new rep. I'm so pleased to meet her and look forward to working together. Thanks MRI
Natalie Austin
Sep 27,2023Took the time and care to make sure my problems were addressed in a timely manner.
Dennis Barrett
Sep 26,2023It is not easy to navigate, and other than watching full videos or a long list of FAQ, there is little online help
Denise Whitaker
Sep 26,2023It worked! It was easy!
Mary Frances Weir
Sep 26,2023Your service people are 5stars!! Kind, understanding and patient. I only wish I did not have to call so much because the software so not user friendly. Your main screens, ways to connect documents and general 'ease of use' is a 1star. Thank goodness for your people in service, otherwise I would have been out of my mind trying to use it. Please update your software pages--to make it easy. I am begging!!
Stephen
Sep 26,2023I have been using VaultRE since its morphing from My Desktop and subsequent sale to MRI Software. Please do not depend on their support service. It is non existent and at best, takes several days to get any response at all with an actual solution even longer. Consistently a fail with many major issues never resolved. Disappointing
28925 Fountain Parkway, 44139, Solon, US
http://www.mrisoftware.com
Brenton Cunning IT
Oct 05,2023The response time was good and resolved quickly