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Reviews 207
Kupakwashe samuel
Feb 01,2025Someone sent me money and then they reversed the money after i gave them what they bought from me what kind of money tranfer is this someone can just reverse money without you involving all clients and understand the situation
Bart Odili
Jan 27,2025Terrible terrible terrible. Have been using other money transfer companies over the years but don't know what made me this to use Mukuru and it has turned out to be time wasting and to top it all they cancelled my transaction after two days of waiting when I have sent everything documents they requested. They could have at least tried to explain that due to fall in exchange rate that they couldn't honour my transaction but instead they kept me waiting with endless requests of every documents you can think of including asking for bank statements showing the payment on my account which I gladly went and had it sent then they start asking anything they can think of (I sent to them just to make them sit up and listen). After I have missed the opportunity to pay for goods due to Mukuru didn't complete my transaction they now asking me to go and make another £1500 transaction so that they can pay with lower exchange rate while I wait for days for refund of my original payment. Disgusting company that I wouldn't recommend them to my worst enemy. I should even take them to court for compensation for what they put me through. This is my transaction number if anyone wants to find out more from mukuru 141939771. Each time you call to enquire about your transaction they will request a document and when you send it to them they will confirm that everything is fine and all the documents required that they have received them so your transaction will be completed in 10 minutes and hours later when you call again they will start all over the same requesting documents they have already received and confirm okay just to waste your time and avoid making your transaction because they don't want to pay you their advertised exchange rate because the rate has gone down. 10 minutes will turn to hours and hours into days. What a joke? Never again will I use Mukuru. 141939771.
Lucky Mutero
Jan 17,2025Your charges are too much!!!!!the more money you send the more the charges . I wanted to send 3k home they charged me 500 rand what is this nonsense Mukuru. Problem you like to follow black Market prices. Do better. Anyway I'm off to Mama Money take care
God is my Judge Jesus is Lord
Jan 10,2025I have been paying my premiums and when my father in law passed away, I notified Mukuru. The problem came when I send them claim documents, they want a certified copy of an ID for the deceased but it's unfortunate especially in Zimbabwe to find that ID because the ID will be taken the moment they process a burial order, I did the affidavit stating what happened to the ID but the agent said try another means to get that ID because without that ID there is no way the claim will be processed,I suspect it's just a scam this thing of Mukuru policy, other funeral policies just request a burial order, affidavit stating what happened to the ID and copy ID of the Policy holder . If it's not a scam please address that issue of requesting a long list of documents which can not be found
Frank Mhlanga
Jan 07,2025Guys I don't advise you to use this Mukuru yoooh I'm struggling to get my money, I went to the branch and they said I have to email Mukuru and I did everything what they asked me to do until they told me that that's the last stage but since December last year I'm still waiting, each and every time when I call the phone is answered with different people asking me same and useless questions and at the branch here in Rustenburg the service is very bad they don't even help instead of them to call the head office and explain my issue but they don't even care, I don't know what's the meaning of that branch, I don't know that it's problem to use this bank to receive my wages, I not happy at all and I rather use another small bank with good service than to use this Mukuru with a lot of corruption😕😕😕 Please improve your service both at branches and head office it's like we're working with toddlers Very very very bad service 👎👎👎 1/10
talent tildah
Jan 03,2025Very poor services .money which was sent 4 days ago hasn’t been received . Not advisable to send money abroad using Mukuru X 0/10
Regina Rubaba
Dec 28,2024I have a funeral policy with you. Have been paying my premiums then all of a sudden my policy is cancelled. Received a WhatsApp message saying that they are acknowledging that I canceled my policy. The agent did it at their own accord. They wanted to dupe me into paying an amount to initiate a new policy, again without me consenting to it. I truly believe there is really no funeral policy, it is a scam to take money from poor people
Stuart Wells
Dec 12,2024Terrible platform, stay well away!! You have to phone them many times to get funds transferred, then they impose payment limits, then they impose different collection limits, then charge massive fees at both ends!! They are currently holding money refusing to return it to me, nor will they pay it to the person I am sending it through. So basically they have stolen my money!! Stay well away!! They are saying its all in the terms and conditions which it may well be, but they are not making it clear enough.
Gloria Isichi
Nov 09,2024Don’t bother, it’s the worst ever! I just had the worst day ever, at the Ngara branch today. my client in Zim sent me money via Mukuru, only 2k. I went to their Ngara branch today, with copies of my ID, OB no to prove that I lost my ID, I showed my digital id on eCitizen, I showed photos of the Id from 2018, photos of me holding it against my face. I showed every possible proof that I was Gloria Grace Isichi. You see, my understanding was that, I need to proof that I’m me, yeah? And a company establishing in Kenya, I assumed they’d do their due diligence and come up with solutions to the issue, right? Wrong. So I asked her, the CCA, can I speak to someone higher up, not to be difficult but the lady is a foreigner, I felt she didn’t understand and I was tired of translating things from my head before communicating with her. She called her “boss” who gave her a perfect solution to my problem. She outright refused to serve me, and was there someone else who could help me? NO😂. There’s only one branch along thika road and on the website, there’s no indication that I can go to SBM bank as an alternative. So I’m stranded, crying, and overwhelmed coz now I’ve been here 3hrs and the only person who can help won’t. A client comes in, after sometime he asks, nini mbaya(what’s wrong) I explained, he tells me, “enda tu Home, huyu hawezi kukusaidia” - translation, just Go Home, she won’t help you. Her explanation was, that when the central bank audits their acc, they’ll see that she skipped protocol and served me😂. I offered to leave the copies of my ID signed with my MPESA registered phone number. Gloria Grace Isichi, so if the central bank asks who is this fraud, frauding Zimbabweans out of $20, they’ll easily find me. Yeah? NO. Also, why would hire someone who doesn’t speak Swahili, to work directly with clients in a country whose majority of the population speak Swahili?! I mean? It’s 101 marketing. Why would you make the limit of an app, made to make transactions between African countries $45 for MPESA?! Then, why don’t you have a customer care number for Kenyans?! The WhatsApp prompts are annoying, just direct me to a human being?! Now I have to tell my client, btw, the money you sent me, I didn’t get it. Can I inconvenience you to wait in line, and send it to a friend of mine who didn’t lose her ID?! I didn’t get the agents name at Ngara, but even I know, your client is the biggest asset, and referrals are important for business growth
PRISCILLAR SIBANDA
Oct 25,2024Hi good day my name is Clarah Sibanda am not happy about your service as Mukuru client.On Saturday 19/10/24they was a purchase that was done in Capetown DL Shein for R1136 l was surprised coz l had my card with this shows tht Mukuru bank is not legit it’s a scam.l went to the nearest Mukuru office in yeoville jhb.The agent advice me to email the walletmukuru.com for me to get the previous statement coz they blocked my card instantly they issued me a new card and they told me to go and report the case so tht the police will investigate the issue.i did sent the email to Mukuru wallet till today l haven’t received any response from them. l was given a new card of which yesterday 24/10/24 at 8:32 pm again they tried to make a purchase again for R245 at Meilogistics but didn’t go thru coz it needed the OTP.I feel that this bank is a scam the agents are sharing our information with scammers or they are the ones doing it till today my money was not reversed back to my account.Am going to withdraw all my money and use Hello lPaisa.Am not happy at all😢you have just lost a customer becoz of your poor service.Almost a week no help…
Samantha Puri
Sep 10,2024I Sent money on the 30th of September 2024, I cancelled it and I am still waiting for my refund 10days later. Any time I call no one knows when I will receive it
Lookout Thembalami Mahlanza
Aug 07,2024I don't know whether it's lack of professionalism or ignorance, i had money sent to my account on a Monday and was as usual expecting it the next morning. Funny enough and horrendously the EFT was not processed and when i call in for follow and the supposed agents just said is we have no idea what is going on and the time period for the money to reflect is not guaranteed. All i have to do is just wait; The worst thing is that even by Wednesday there where still stories. I regret the decision of trusting Mukuru, there is no customer service at all, the worst in the Financial industries ever.... I wish idid not have to use a star to rate their services😡😡😡😡
Nyasha
Jul 31,2024Pathetic. Not only was the customer support terrible, the service is slow. Money doesn't arrive on time and there is no ability to track it. "The funds will be transferred to your account shortly" should be replaced with "several days later". The company has no real time support and for a company that has expanded into sending to a number of destinations worldwide, its ridiculous in this day and age. Customer support is slow,
Jay “jaydoogy” D
Jul 25,2024I sent money to Zimbabwe using World Remit, when the receiver tried to collect their money from Mukuru, they were told they needed a picture of MY PASSPORT/ID as well as their own. I asked why this was needed because World Remit did not stipulate anything like that but did not receive explanation. I went on X, Mukuru said it was a security measure and I asked why their business partners, in this case World Remit, did not know of this extra security measure of getting data on senders. That was still not answered. The way I see it, these guys are collecting senders' data and I'm not sure the purposes are altruistic. They wanted all the details from my passport! I will try and ring their unreachable number again to see if they will explain what they are doing. I will also check if the laws on data collection since Mukuru seem to have offices in London. In the end, the receiver did not get the money because Mukuru said "Please note that orders not collected within 24 hours cancels on our side . You will need to contact world remit for further assistance as the order is with them ." Funny thing, World Remit stated in their email: "The cash pickup transfer you sent is now available for xxxxx to collect. What does xxxxx need to do? They need to quote TRANSACTIONNO and present their ID to collect the cash from Mukuru. They must make sure the photo ID hasn’t expired, and the name on the photo ID matches the receiver name provided. Please note if the cash isn't picked up in 70 days, the transaction will be automatically cancelled and the money refunded back into your account." Very poor business practice and I do not trust them; money transfer companies should be warning customers about Mukuru.
Xoliso Nkomazana
Jul 15,2024I’ve just received a call from one of the employers saying that they have been trying to reach me for the past week due to a refund from a different customer going to my account! I was made to feel like it was my mistake even though I am currently travelling due to a wedding! Funny enough, when it was my refund they didn’t act this quick. I’ve asked them to delete my details as will not be using their company!!!
Musa
Jul 08,2024I am very disappointed with how Mukuru does not take us and our concerns seriously. I decided to send money to Zim and used my FNB account to deposit money into their Mukuru FNB account. To my surprise I'm being told I have to wait 48 hours to get it processed because I made payment on a weekend. The funny part is I also used a different application to send money to someone in Zim and transferred money from my FNB account into that other entity FNB account within 20 mins I received my references on a Sunday. Mukuru has a rule of banking hours which only applies to Mukuru, other entities like Ria Sikhona auto processes money orders even on a weekend. It's only at Mukuru where their systems can't be relied on public holidays and weekends. I'm still waiting for my payment to clear because their bank is closed from their side. Upon seeing that my transaction won't be processed in time, I asked for a refund. I was shocked to hear it will take 5 business days to get it, whereas with Ria Sikhona you will get it in the some day after the refund is raised. I'm seriously disappointed please upgrade your systems and auto process transaction on weekends and public holidays like other competitors out there that process payments effectively and efficiently. I know that intra bank transfers reflect instantly irregardless of the time it was made. I wonder why it's only at Mukuru where it's not possible.
PK
Jul 04,2024STAY AWAY. They are not paying out funds.
Amanda n Mankonzo
Jun 20,2024Yeeeay I bought airtime for my brother and mother via app, they haven't received the airtime but money was deducted from my account... Aaaay cha
Ebuka Bright
Jun 19,2024This mukuru in claim street is a mess. They are so corrupt. They close the door an hour before 5pm and they take money from people that they will attend to and lock the rest people out. The manager is aware of this with in conjunction with the security agents. So corrupt branch.
The Counting House, Church Farm Business Park, Corston, BA2 9AP, Bath, GB
https://www.mukuru.com
Carryne
Feb 07,2025My card was blocked I went to unblock it prior to it being activated I had some money sent in.I asked the agent who helped me to unblock he said said email to wallet with proof of payment I did that and no one has responded to my email.Such a poor customer service