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Reviews 207
Fafie Chivasa
Aug 30,2018I'm currently experiencing the worst customer service. This is the reason why I decided to stop using Mukuru for the past year. I changed my number but they requested for my documents (which by the way, they already have). I sent them to the support mailbox as I wanted my limit to be increased. They never acknowledge receipt of my email. Each time I call the call centre, they do not even bother to ask for my ID number so that they can check the progress of my request. All they do is tell me to wait another 24 hours. I will tell as many people as I can to stop using Mukuru
byhle radebe
Feb 05,2018Worse experience at Mukuru in Pretoria at small close to cash crusaders. Very very bad......We have been waiting for more than 30 mins without any assistance because someone forget the keys to the back at home....now that means they can't really assist us. I am very upset on all levels...Waiting with no one talking or apologising for inconvenience. ....I don't think anyone should even consider using Mukuru .No! Staff on the other hand...no comment. Just sort out your branch please
dillon sadden chitungo
Dec 27,2017I have been sending money to Zimbabwe from South Africa for quite a while now. I have never had issues with the exchange rate but now Mukuru has not changed their exchange rate in 2 weeks. Effectively they are charging 15% with the other 5% charged through the exchange rate. What do they mean when they say 10% guaranteed when there is another 5% on the exchange rate? Currently the official rate is R12.45 against the US$ but they are charging R13.66. Is this the guarantee they promise?
Talent
Dec 20,2017The mukuru bank account is useless l send my proof of payment so that they would give me my money but no they didn't they don't want to give me my money yet l provided the proof if you need a bank acc rather join something else not mukuru they act like uneducated people it is not trustworthy.
Willard Munashe
Dec 03,2017STAY AWAY FROM THIS CRAP COMPANY! THEY ARE EXTREMELY UNRELIABLE. Very poor level of service from these guys. They look like a start up company with no defined srandard operating procedures. I sent money abroad through them and it took more than 3 days to be delivered eventhough they falsely claim and pride themselves as being a "realtime and instant money transfer service provider." This happened to me on at least three different occasions until I gave up on them. They actually do the opposite of what is written on their website. Even their customer assistance is very poor and ineffective. I would recommend any prospective customers to consider more efficient and reliable companies like Moneygram; WorldRemit and Western Union. That way, you will not have any stress.
David Featherstone
Jan 12,2015I send money to South Africa quite often. I changed to Mukuru recently from another site that charged me £9 a time. With Mukuru it comes out at about £2 and gives me pretty much the same rate. I've used it successfully three times so I'm fairly confident they aren't going to disappear with my money. In fact now that I've verified my account, the last transfer I made was in the recipient's bank account the same day. Amazing! Another reason for giving five stars is that the verification process is really simple and you can just type in some figures from your passport and utility bills - it automatically verifies whether it's genuine or not. The only hassle was that I had to provide a scan of my debit card (with most numbers covered over) to prove I had it - but apparently that's to do with UK regulations. Mukuru is providing a good service that seems to me to be more focused on helping people to help their family and friends in Africa than on making money for themselves. Recommended.
The Counting House, Church Farm Business Park, Corston, BA2 9AP, Bath, GB
https://www.mukuru.com
Jim
Sep 14,2018after my bad review - i got refund and sent money again with Mukuru; transfer received; thanks :)