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We’re passionate about luxury, high quality products and good customer service all at sensible prices, but if you feel we come up short on these aims, please talk to us and we’ll do our best to resolve your issue quickly. We scour the globe sourcing products offering best value to our customers. We won’t compromise quality for price. We’re very proud of our own upholstery team. Long Eaton has long been the heart of the UK upholstery industry and this heritage means we get to work with the best craftsmen in the business. We deliver most items within 2 working days, but heavier and bespoke ones can take a bit longer. We include delivery in the price for mainland UK, but if you wish to collect, we’ll discount your order. We aim to respond to any queries the same day, usually within a couple of hours. We hope you’ll enjoy shopping with us.
Reviews 878
David Alcock
Jul 06,2023Ordered 4 items of bedroom furniture, 3 had defects/damage , went through a whole drama of getting items replaced which again were damaged when removed out box etc. was told to just return everything, obviously by this point it had been months therefore the item/s which were good we had binned original boxing. So when they had asked for everything returned, we did not have packaging, however boxed them best possible way. When they arrived back at myfurniture we were told they were not willing to refund anything but sent pictures of all damage which was not the same damage as we were sending back. They look destroyed and have tried to blame our packaging. Although They said they were not willing to refund the money they said the other option was to have the damaged items returned to us but obviously why would we want completely destroyed pieces if mirrored furniture . We were happy to keep the good items and just replace the damaged ones as we really liked the furniture, however they wanted entire order sent back. And this is when they have said they’re unwilling to refund for the last 2 items. If we knew this was gonna be this difficult we would have just dealt with the defects, however at the time they offered us a small payment so that we kept them. Was told by phone it was their policy to send back in original packaging, However after reading it it states where ‘possible’ . We feel robbed as the order should Have been sent out correct in first place, this is the root cause as we would not be having to return anything at all if it was right the first time. Secondly why do they expect us to keep packaging months down the line when we are happy with some of the items then randomly refuse to replace items and want everything including good items sent back When we tried to contact myfurniture the replies were taking weeks for any sort of response. We sent a email saying we were going to contact the likes of citizens advice as we feel as if we are being treated unfairly. They said they welcome us to contact citizens advised. So In the end we just said well if we cannot have refund, we will have items returned to us. Their reply was that they scrap items after 14 days therefore we are now £250 out of pocket and nothing at all to show for it. Now they do not reply at all
Miah
Jul 06,2023This is my second time I have ordered with my furniture all the items came perfect packed I would recommend them to anyone. good work my furniture see you again in the future.
Catherine Holmes
Jul 05,2023Great experience from purchase to delivery and products are good quality.
Natasha Bryan
Jul 05,2023great products
Ms Nicola
Jul 05,2023Fabulous quality and service
Susan Wilde Parks
Jul 04,2023Excellent service. Quality product. Perfectly packaged. Would highly recommend m.
Richard Parker
Jul 04,2023Instructions for the bed were poor. Delivery of massive boxes outside the front door, I had to drag them in. No option to have a delivery to room or construction/recycling service.
Brid Eve
Jul 02,2023Excellent customer service. Delivery was ok but furniture left in the garden and it was both heavy and cumbersome to move. It took a day to assemble the chairs and table, well in excess of what was suggested! Quality is good, you get what you pay for! Overall very happy
Tracey kelly
Jul 02,2023Kept us up to date with dispatch & delivery times..sofa bed is lovely..great experience & would buy from this company again 👍
shiran warnasekara
Jul 01,2023This was my second purchase from my furniture, When I raised the issue to the customer care, had a bad experience and they were not happy to go ahead with my concern. Last time I had an excellent support from Mr. Chant, so I had a liaise with him regarding my concern about the coffee table. He was so patiently and generously listened to us, sorted the problem within 24 hours in such a professional way. Thank you very much
Liz Meteer
Jun 30,2023My item Damaged
Eric
Jun 30,2023quick delivery and good product. would use again and definitely recommend.
SINGH
Jun 30,2023Excellent piece of furniture delivered in less than a week’s time. Customer service was prompt in query and delivery confirmation.
Sean Brennan
Jun 30,2023Excellent kept me informed from start to finish
linda young
Jun 29,2023A lovely stool, and so easy for me to put together! Delivery was on time and packaging very secure.
Guest
Jun 28,2023Great pricing and very quick delivery options
Steph
Jun 28,2023Great quality chairs & fast delivery. I’ve placed two orders with my furniture and both have been great. Would highly recommend :)
Adina Carmen
Jun 28,2023I wholeheartedly recommend my furniture. These are a few reasons: -prompt replies to my enquiries -customer care kept me updated and asked if the delivery date was ok -delivery on time and in perfect condition (high attention to packaging) -excellent quality
Sherene King
Jun 26,2023Spoke with Dan who has provided excellent Customer service to a vulnerable adult
1 Mark Street, Sandiacre, NG10 5AD, Nottingham, GB
http://www.my-furniture.co.uk
Rhiannon Broad
Jul 10,2023What a delightful product. Better than I expected and I'm super happy with my chairs. They are comfortable, stylish, and quality all in one. Would definately recommend and buy from here again 🙂🙂🙂🙂