myRobotcenter GmbH
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Reviews 897
CustomerUKnothappy
Nov 03,2021Avoid purchasing from this company by all means. Forget about the overall 4/5 points in Trustpilot, it can be easily manipulated and to a very large extent, rely on past success. They sent me a broken robot and the return took more than a month(and still no response). There is a lack of transparency for the whole return process. The CS replied in a template to everyone, which is absolutely meaningless and makes customers feel angry in fact.
Anna Gray
Nov 03,2021If I could I would give the company zero stars. Like another review on here, I ordered a robot vacuum from myRobotCenter. Delivery was relatively quick. Unfortunately the vacuum did not work. I had to reset it daily, rename it and do a 'test run' each time I used it - so none of the promised 'machine learning'. It was taking twice as long to reset the vacuum than it was for me to vacuum myself. I cancelled the contract and a return was agreed and on 18/8/21. It took the company until 21/9/21 to send me the return label and instructions. I returned the vacuum as per their instructions. Now nearly 3 months since the 'cancellation' and return agreement, I still do not have a refund, despite their own website saying I should have received a refund within 14 days of cancellation. On 7/10/21 I received confirmation that the return was accepted at the UK distribution centre. Surely now I would get my £379 refund? NO. I am STILL waiting for a refund. I am being fobbed off weekly with instructions to "be patient"!!! Their one line is to blame Brexit and problems with shipping companies. That is not my problem. According to their own policy I should have received my money back within 14 days of cancellation of contract. Customer service and adherence to their own policies is non existent at this company. Avoid them at all costs.
Uta Krämer
Oct 30,2021Die Preise sind sehr gut und die Auswahl ist groß. Mit meinem Wischroboter bin ich voll zufrieden, der Cecotec Conga 2290 ist ein sehr guter Roboter.
Kim Krauss
Oct 29,2021Mähroboter vor ca. 6 Wochen bestellt, Bisher zweimal auf Nachfrage mit Liefertermin "in 14 Tagen" vertröstet. Scheint kein Einzelfall zu sein. Wenn die Firma nicht liefern möchte, weil zu günstig?!? angeboten, dann sollten Sie ehrlicherweise selbst vom Kaufvertrag zurücktreten und nicht warten bis man es entnervt selbst tut.
Dietlinde Frank
Oct 29,2021Bei der myRobotcenter GmbH kann man bedenkenlos bestellen. Qualität ist sehr gut im Shop und der Kundensupport ist hervorragend.
Frank Kauer
Oct 28,2021what a disappointment. Ordered, paid and then was told need to wait 1 month. OK, I can live with that. Then 4 weeks later when I requested an update on the delivery I was asked to confirm my address and for my PASSPORT copy!! I confirmed (again) my address and when I questioned what my passport has to do with ordering a robo-mower they replied that they cancelled my order and would refund the payment! HUH!?! 100% there is something off with this company.
Arno Jost
Oct 28,2021Klasse Dienstleister, auf Fragen reagiert das Personal schnell.
August Brandl
Oct 27,2021Danke, alles schnell angekommen. Der Preise sind top auf der Seite.
Claus-Peter Klein
Oct 27,2021Werde hier gerne wieder bestellen. Den iRobot Roomba Combo R11384 empfehle ich gerne weiter.
Dorothea Reuter
Oct 27,2021Preise gut. Auswahl ist groß. Auslieferung schnell. 1A online Shop.
Willi Weiß
Oct 27,2021Die Kunden-Hotline ist sehr gut bei myrobotcenter. Mir wurde schnell und freundlich geholfen. Danke,danke!!
Hermann Moll
Oct 26,2021Klasse Unternehmen. Der Kundenservice ist sehr gut bei diesem Dienstleister. Ich empfehle diesen online Handel.
Cäcilie Schenk
Oct 26,2021Den Mamibot iGLASSBOT Fensterputzroboter als geprüftes Vorführmodell habe ich für nur 119 Euro im Abverkauf erworben. Ein richtig zuverlässiges und bedienerfreundliches Gerät.
Ida Buck
Oct 26,2021Beste Seite um Haushaltroboter zu kaufen. Gute Preise und ein top Auswahl.
Hanni Beck
Oct 22,2021Habe meinen Saugroboter noch in der gleichen Woche erhalten. Vielen Dank Team Myrobot-Center.
Purple.s
Oct 22,2021Kompetent und freundlich. Abwicklung von Garantiefall lief ohne Beanstandung. Man macht nichts falsch, wenn man hier bestellt.
Elfriede Gruber
Oct 21,2021Eine sehr gute Auswahl an Haushaltsrobotern aller Art. Den Yard Force Classic 500 empfehle ich.
Emilie Lenz
Oct 20,2021Sehr schöne Seite. Große Auswahle und die Preise sind auch gut hier.
Marliese Erdmann
Oct 20,2021Im Garantiefall wird man sehr professionell behandelt von dem Personal. Mir wurde schnell und kompetent geholfen. Hier ist man als Kunde auf der sicheren Seite.
Matt Trinder
Nov 05,2021I have been waiting 6 weeks for my robot mower. The stock levels are wrong (marketing error)... I work in marketing, this can be automated or amended very easily. It's a poor way to do business and is the worst purchasing experience I have ever had. My dealings are not with the UK either. Been told production is to blame and manufacturing issue. Takes atleast two days for an email reply. I have to chase them, they won't proactively come to you. Avoid at all costs. EDIT IN RESPONSE TO THEIR REPLY Dear "MyRobotcenter" Yes your team informed me after I chased them on 3 separate occasions and I was given a decent response after I wrote this review. Originally your stock levels remained wrong (stating over 10 in stock, when you had none) for over a month, I would not have purchased at all if I knew you didn't have any. This is not the first time you have done it, just check your other bad reviews. Then I was told that it would arrive on two previous dates (which it did not, instead I was told of further delays in an odd manner) with 3 different customer service people. No phone line to speak with and having to wait several days for responses each time. I am being told to wait till the end of November now, which I will as I can't use the robot till the spring now anyway.