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Reviews 16
Sarah
Sep 20,2024Really helpful, clear and concise advice giving me the confidence and knowledge to move forward.
Jamie Hutchinson
Sep 27,2023My initial appointment was managed well and gave me the confidence to progress on from here.. Kerrie was very informative and helpful.
JP
Aug 17,2023I was very happy with my initial consultation. I found Laura to be very knowledgeable and efficient. She has navigated my case with great professionalism and care. Many thanks!
Leanne Mcdowell
Jul 30,2023The staff and booking process was well explained and uncomplicated. Michelle was amazing and has really helped me to prepare for my appeal and understand what questions I needed to ask. This was all explained in a language I could understand as complicates accounts are just that complicated! Worth every penny and i will not hesitate to go back to Michelle should I need further advice. Thank you Michelle! Leanne
Rebecca
Jun 29,2023Clear process leading up to our consultation. Our appointment was with Michelle who was excellent. She provided clear and concise advice which went through everything we required and more. We hope we have no reason to contact Nacsa again but if we do we would have no hesitation in contacting them.
Zishan Nurmohamed
Mar 28,2023Friendly, courteous and very knowledgeable. The CMS has left me at my wits end - sadly I am not the only father who will feel this way. Having someone listen to you and provide sensible advise is really important. 100% recommend Michelle Counley
Jason Moores
Feb 23,2023Knowledgable worth the money, will use again. I learnt a lot quickly. This saved me money. Also it was fun to chat, better than expected 😁
Luke
Feb 08,2023Dealing with Michelle Counley and her team has been fantastic and a cannot recommend them enough. As a paying father, the current archaic CMS system is completely one sided. Michelle offers accurate advice and recommendations that have been invaluable. Michelle presents the facts and what can and cannot be done and also what is fair for everyone. Nacsa offers genuine guidance throughout the minefield of the CMS.
Kev Limbert
Jan 24,2023Very concise info about the process and next steps!
MarkTradesLondon
Jan 21,2023I was contact by CMS on the 13th March 2020 informing me that they had conducted a financial investigation. The CMS & FIU had gained access to my bank accounts and informed me that I had earned over £1.4 Million over a 6-year period. They gave me the opportunity to explain this which I did by telephoning them and writing to them, but this all fell on deaf ears. It was 3 days before Christmas 2020, and I received another letter from CMS with the revised payment plan based on the information they had found on me and because according to them I had not responded to their findings that I was to start paying back the debt of over £164,000 and make monthly payments of £7070.00. Before I go on to tell you of my NACSA experience let me first explain what CMS had found which they failed to understand when I explained it to them multiple times. I was the director of a Property Maintenance company with a team of 12 tradesmen and office staff. They had found my business turnover, not my earnings. They completely ignored all the declared business costs such as workshop costs, rent, labour costs, materials, work vehicles, insurance policies, tool costs, uniform, fuel etc. They were simply looking at the total business income and saying that is what I had earned. I found NACSA on the internet whilst in pieces during the Christmas break worrying how was I going to find £7070.00 a month, knowing they had made a huge mistake. I sent NACSA a message and thankfully I was contacted by Michelle who listened, took my case on, provided support and prompt professional advice. As the case went on it was clear I had to go through the CMS Tribunal procedure which again Michelle took me through. It’s now January 2023, it’s taken nearly 3 years to get through this, 2 of these years with NACSA’s support. The CMS system is clogged with cases just like mine it seems because of the incompetence in the department, something I witnessed fist hand during the CMS Tribunal Court sessions. With NACSA they supported me through the tribunal system and got my payments back on track cutting the CMS calculated debt from £164,000 to £17,000, payments from £7070.00 PM to a voluntary £500.00 PM. If you have a CMS case that you are finding difficult to be heard or understood I highly recommend NACSA whole heartily, I really do not know what I would have done without them. A huge THANK YOU to Michelle and Libby. Absolutely amazing service.
Mark Craven
Jan 11,2023Laura at NACSA has helped me with my CMS appeal. She was very good indeed. She had exceptional knowledge of the legal systems, had good communications and was sensitive to my nervousness and lack of self confidence in this matter. Wholly recommended to anyone who is about to go into battle with the CMS. Well done!
Paul
Jan 10,2023I honestly cannot recommend NACSA and its advisers highly enough. They are incredibly knowledgeable, friendly, positive and solutions-focused and they clearly have a wealth of experience and practical advice to offer. Kerrie was first-rate in our call this afternoon, has put my mind at ease completely and has given me a crystal clear plan for taking my matter forward. Thank you!
Elliot
Jan 06,2023An absolute pleasure to deal with! Really good team, both courteous & professional......have used them twice now & have helped me out massively on both occasions! Would highly recommend them to anyone.....
Paul Foskett
Nov 11,2022I found speaking to the Client manager very informative, the time overran without any problems, all questions were answered and I received an email setting out the most important points and action plan. In all very professional service and I would not hesitate to refer others to use the same; after the excellent service, I received.
Sammy
Oct 11,2022I had some specific questions regarding a CMS matter that Nacsa were able to address and offer solutions to. A really useful consultation session.
193 Wolverhampton Street, Dudley, DY1 1DU, Dudley, GB
http://nacsa.co.uk
Craig - Future Automations
Jan 03,2025as much as it pains me, after charging me £600 upfront to even look at the case, I have achieved more from speaking direct with the CSA. yes i know, disappointing but thats just my experience. Personally I would recommend you trace who your case worker is at CSA and speak with them directly. The person at NACSA has really missed the mark, and its expensive for zero help.