Welcome to the Manchester City Online Store, your official store for Mancheser City Football Club team merchandise.The official Manchester City Online Store is operated by stichd, a member of the PUMA group and an internationally recognised, licensed merchandise partner. Being a PUMA company, our close relationship with sports enables us to be the first to deliver you the very latest official licensed products, including special editions and exclusive products not available anywhere else. At stichd sportsmerchandising, we design, develop, and distribute licensed sports merchandise worldwide. When ordering from the official Man City store, you’re ordering directly from the club. As a fan, this gives you the guarantee you’re getting 100% official, licensed merchandise every time.
I was a little disappointed because I thought I had ordered the wrong size for my jersey, and they are clear that you cannot make changes to your order. Gladly, what I ordered fit me well. If they could change this, the customer experience would be better, in my opinion. The other items I ordered arrived as I expected. As for the products, they are high quality products and the descriptions they show in their website is very accurate.
I was kept up to date with my delivery process
Good Quality, size fits perfectly, and I was able to receive it in a week despite being from the other side of the world! :)
excellent as always
Kits were of great quality and they were delivered before the scheduled date.
Easy to order, Hassle free
I have had a very bad experience with several purchases I have made. I have paid for fast shipping and it is a lie, it takes longer than they say.
Awesome service 👍😎
Awful service my club has forgotten about the fans I’m actually gutted 48years of support
It was a present for my grandson, he loved the shorts,a good price and arrived quickly.
Short time between placing the order and receiving the product. The quality of the product - especially the home tshirt. Thank you!
quick delivery
No delays in processing and shipping. High quality kit. Love you City xoxo
Slow delivery Package damaged
Quick delivery time and good quality products
Very good support team and fast delivery
Order didn’t ship until over 1 month after it was placed and I never received the refund on shipping that I was promised.
Awful customer service Never get anything right. They don’t put the customer first. Aftercare is zero. Never dealt with a more uncaring retail outlet. Avoid at all costs Updated in response to response below. This review is about my last three interactions/shops with you. You lie (actually I have an email from you saying I can change the address) , you don’t escalate to mangers as promised, you don’t deliver in time for Christmas as expected!!?? So no, you don’t pack and ship quickly. In fact the opposite. Also let me order things listed in stock, and days before Christmas notify me they’re not. You’re rubbish. And to top it off you don’t do anything to apologise for your rubbish service. And you’re “hoping” it worked out, and you’re sorry “I” feel this way…stop it with your passive aggressive rhetoric, it deflects responsibility and invalidates my feelings without genuine empathy or apology… Sums you up.
I like the quality and packing but not sharing a specific delievery date was very disappointing.
Andres Moncada
Apr 01,2025Took so long to arrive, and you did not offer me at least an upgrade. I want buy buy the one who came in the box i hope you can help me. The shirt i like it.