Online Insulation

Hosted by David Simmons

4.5 (726 Reviews)

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Reviews 726

4.5

Out of 5.0

George McCarthy

Jul 23,2021

Literally the best price on the market. Other sites try to charge an extra fee to insure your delivery… what’s that about ??? Had absolutely no problems with the delivery and the like I said, the price was tip top. I called to confirm as it was a large order and the guy answered all my questions

Andrew Modlinsky

Jul 18,2021

Delivered quickly and everything was there

W Briggy

Jul 17,2021

Well informed ,good customer service and good delivery driver too , only thing is change my order to different brand but overall good and happy and thanks everyone of you, will highly recommend, keep up with the good work

John Bentley

Jul 16,2021

The delivery came on time with no damge and the driver was very helpful will use them again

Satisfied

Jul 16,2021

Promptly delivered and helpful delivery man! - always gets five stars for this!

john cannon

Jul 16,2021

Best deal i could find anywhere would recommend to anyone thanx

Mr Paul Lawson

Jul 13,2021

Great product excellent service and fast delivery I would highly recommend

Hannah

Jul 09,2021

Good communication, very good prices, quick delivery

Mr Rob Barker

Jul 09,2021

Celotex boards sensibly priced and delivered as requested. A good service.

Simon thomas

Jul 09,2021

Excellent service and products. Highly recommend.

Mr Peter Hawthorne

Jul 09,2021

Very good price and easy to set up online. Booked delivery for preferred date which turned up as arranged. Would have given 5 stars but one of the insulated panels was damaged although I can still use it. The polystyrene was offset to the board by 1cm and the overhang had snapped.

Michael Saunders

Jul 09,2021

Very good information and supply chain .well done .

Rick Brennan

Jul 09,2021

Excellent service called me back when I asked when delivery would be ,delivery was as they said, delivery driver was really nice guy,cheers Rick

Mukammal Shah

Jul 09,2021

The best online seller n very good people to do business with

Mr Jirapure

Jul 09,2021

Arrived within time slot, imminent arrival text received and delivered/offloaded exactly where I wanted it. Good job

afm

Jul 07,2021

Shocking experience with online insulation. I wish I had read reviews before buying from them. This supplier is unreliable and not to be trusted. And their customer service/complaints department couldn't be bothered to handle our complaint. Beware of this company - buy with known and recognized sellers/distributors, saving a few pounds during purchase ended up being more expensive to us when we had to account for lost days of work. Our experience: We ordered materials (plasterboards, rock-wool and others) more than a week before, to be delivered on a particular day - Friday - for an important job that needed to be completed urgently during the weekend. On the day of delivery, at 3.30pm we called enquiring what would be the expected time of delivery. Was told that the delivery was expected to occur very soon. After 4pm receive another call from (their distributor?) SIG saying the delivery was not going to happen without any justification. Tried to solve the issue through several phone calls only to be told "there's a short of drivers" and that there's nothing they could do. Ironically, just one hour before our materials were in transit to be delivered. At this point, around 4.30pm was still trying to get in contact with both companies but nobody bothered to help, call us or even pick up the phone and as a result just spent the entire weekend without feedback on the delivery of the materials. This caused significant delays on the works that needed to be done. Next Monday afternoon, and since nobody contacted us (why??) - finally was able to get in contact with someone and agreed a new delivery date for following Thursday. On the day of delivery, what I can only assume was some sort of revenge for our complaint, the driver didn't try to make any contact - no knocking on the door or ringing the bell or a phone call. He simply unloaded the materials on the driveway and left. When I noticed the driver was leaving in a small van and the materials were unattended. Bear in mind, this goes against the distributor SIG own policy stated on their website that goods/materials will need to be signed for and can't be left unattended. Fortunately for us we noticed in time before it started to rain, otherwise an entire order could be damaged. Complained about this situation via email and as a response got a "this is your fault that you didn't hear the driver unload the materials" and "this case is now closed at our end, can help no further with this". Draw your own conclusions, my advice is go and buy on a professional distributor even if it costs a few more pounds.